Evan Grodan | Page 2

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear you had such a positive experience and that our team took great care of you. We truly appreciate your kind words and encouragement. We’ll be sure to share your feedback with the team. Thank you for choosing Ford of Oxnard, and we look forward to serving you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear you received excellent customer service, helpful information, and appreciated the video update during your vehicle’s service. Keeping our customers informed and providing quality work are always priorities for our team. We truly appreciate your kind words and your business. Thank you for choosing Ford of Oxnard. We look forward to serving you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the incredible review! We love the title—“best service advisor in the Western Hemisphere” is high praise, and Evan has certainly earned it! We’re thrilled to hear he made your tire service experience completely stress-free with his honesty, communication, and willingness to go the extra mile. That’s exactly the kind of customer experience we strive to deliver every day. Thank you for the recommendation and for trusting us with your vehicle. We look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your feedback. We’re glad to hear our team was professional and friendly. However, we’re sorry that the issue was not fully resolved and that the same code has returned. We understand how frustrating it is when a concern persists after a service visit. We appreciate you bringing this to our attention and would welcome the opportunity to take another look at the vehicle to properly diagnose and resolve the issue. Thank you for your patience and for giving us the opportunity to assist. — Ford of Oxnard Team

d.meadows.s506302 responded

Thanks Mike!

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear you received courteous and prompt service and enjoyed the refreshments in our waiting area. It’s also great to know you appreciated the video inspection of your vehicle. Keeping our customers informed and providing transparency throughout the service process is very important to us. Thank you for choosing Ford of Oxnard. We appreciate your business and look forward to serving you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the review! We’re glad to hear your vehicle was repaired and returned to you in a timely manner. We know being without your vehicle can be inconvenient, so we’re happy the process was completed within the expected timeframe and that your car was ready when promised. Thank you for trusting us with your vehicle. We appreciate your business and look forward to assisting you again in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re happy to hear you had an excellent experience with our friendly and professional team. It’s especially great to know we were able to diagnose and repair your Bronco’s driver window concern the same day. Providing efficient service while delivering a positive customer experience is what we strive for every day. We appreciate your trust in our team and look forward to helping you with any future vehicle needs. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the excellent review! We’re glad to hear you felt appreciated and experienced consistent communication from both our technicians and management team. That level of contact and care is exactly what we aim to provide. We truly appreciate the recommendation and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your feedback. We’re sorry to hear your experience felt less than satisfactory and that it came across as overly transactional. That’s not the impression we want to leave with our customers. Our goal is to provide value, transparency, and go the extra mile whenever possible, and it’s clear we fell short in your visit. Your comments are important and will be reviewed with our team as we work to improve. We appreciate you taking the time to share this with us. — Ford of Oxnard Team