Evan Grodan | Page 2

Envision Ford of Oxnard responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered during your visit. We understand how upsetting it must have been to be incorrectly told your vehicle was not covered under warranty due to a VIN entry error. We also recognize that the lack of communication, unexpected length of the repair, and having to miss work because of transportation issues made the experience even more difficult. While we’re glad we were able to resolve the issue with your vehicle, we know that alone does not make up for the inconvenience you experienced. Clear communication, accurate information, and timely updates are fundamental to the level of service we strive to provide, and it’s clear we fell short in your case. We appreciate your honest feedback and the opportunity to learn from it. Your comments will be shared with our team as we continue working to improve the experience we provide every customer. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for the wonderful review! We’re thrilled to hear Jess provided such an amazing experience. Taking the time to listen, communicate clearly, and keep customers updated throughout the service process is exactly what we strive for, and we’ll be sure to share your kind words with her. We’re also glad our team made you feel welcomed from the moment you walked through the door. Creating a friendly, attentive, and customer-focused experience is very important to us. Thank you for your trust and for choosing Ford of Oxnard. We truly appreciate your business and look forward to serving you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the fantastic review! We’re thrilled to hear Evan provided such an outstanding experience. Excellent communication, prompt responses, and delivering on time are exactly the qualities we strive for, and we’re glad he exceeded your expectations. We couldn’t agree more—we’re fortunate to have Evan on our team, and we’ll be sure to share your kind words with him. Thank you for choosing Ford of Oxnard. We truly appreciate your business and look forward to serving you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear you had such a positive experience and that our team took great care of you. We truly appreciate your kind words and encouragement. We’ll be sure to share your feedback with the team. Thank you for choosing Ford of Oxnard, and we look forward to serving you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear you received excellent customer service, helpful information, and appreciated the video update during your vehicle’s service. Keeping our customers informed and providing quality work are always priorities for our team. We truly appreciate your kind words and your business. Thank you for choosing Ford of Oxnard. We look forward to serving you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the incredible review! We love the title—“best service advisor in the Western Hemisphere” is high praise, and Evan has certainly earned it! We’re thrilled to hear he made your tire service experience completely stress-free with his honesty, communication, and willingness to go the extra mile. That’s exactly the kind of customer experience we strive to deliver every day. Thank you for the recommendation and for trusting us with your vehicle. We look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your feedback. We’re glad to hear our team was professional and friendly. However, we’re sorry that the issue was not fully resolved and that the same code has returned. We understand how frustrating it is when a concern persists after a service visit. We appreciate you bringing this to our attention and would welcome the opportunity to take another look at the vehicle to properly diagnose and resolve the issue. Thank you for your patience and for giving us the opportunity to assist. — Ford of Oxnard Team