Evelyn Franchi
Evelyn Franchi at City Volkswagen of Chicago

Evelyn Franchi

Finance Manager

City Volkswagen of Chicago

5330 W. Irving Park Road
Chicago, IL 60641

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4.9
315 Reviews
4.9

315 Reviews

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315 Reviews of Evelyn Franchi

March 16, 2026

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Just bought a 2026 Tiguan from Alex and he went above and beyond to give me every deal possible and make my budget work. More

by Rogeliolem
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Rocha

Mar 16, 2026

City Volkswagen of Chicago responded

Congratulations on your 2026 Volkswagen Tiguan. We’re pleased Alex could explore every deal and align with your budget. Let us know if you have any questions about your Tiguan. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

March 16, 2026

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My experience with City Volkswagen was incredibly positive. From having great service technicians like Justin and Nick, to Laura who helped put me in a beautiful car. I cannot say enough good things More

by emma.wahlert
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Trade-in Experience
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Recommend Dealer
Yes
Mar 16, 2026

City Volkswagen of Chicago responded

It’s wonderful to hear that Justin, Nicolas and Laura V. helped you find a beautiful used Volkswagen Jetta GLI. We’re glad the team made every step friendly and supportive. Enjoy every mile in your new ride! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

March 15, 2026

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I had an amazing experience buying a car with Alex. As a first-time car buyer in the US, I truly appreciated how patient, kind, and helpful he was throughout the entire process. He made sure I received More

by Rey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Rocha

Mar 15, 2026

City Volkswagen of Chicago responded

We’re delighted your first time purchase of a used Volkswagen Tiguan went smoothly thanks to Alex’s patient step by step guidance. Evelyn’s professionalism in securing a favorable finance rate clearly made a difference. Thank you for sharing your experience and recommending Alex and Evelyn. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

March 13, 2026

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Alex Rocha provided exceptional service and guidance in my 2025 Atlas Cross Sport purchase. He made a sale and I got a fair deal. More

by LizB
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Fuentes, Alex Rocha

Mar 13, 2026

City Volkswagen of Chicago responded

We’re glad Alex provided exceptional guidance during your 2025 Volkswagen Atlas Cross Sport purchase. Thank you for highlighting the fair deal you received, and congratulations on your new Volkswagen. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

March 08, 2026

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I’m glad I walked into City Volkswagon. Easiest car buying experience I’ve had. Edgar was very professional and knowledgeable and had me out of there with the car I wanted in no time. I cou More

by markwalsh14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edgar Anaya

Mar 08, 2026

City Volkswagen of Chicago responded

Thank you for highlighting Edgar’s professionalism. We’re pleased our team made your Volkswagen purchase easy and efficient. Enjoy every mile in your vehicle and reach out if we can assist again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

March 07, 2026

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I came in city vw on yesterday and traded in my 2021 vw Tiguan r-line and the service was excellent the customer service was top of the line Edgar put me in a 2025 vw Taos SE one of the managers congratu More

by Jmw120277@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edgar Anaya

Mar 07, 2026

City Volkswagen of Chicago responded

We’re delighted you chose to trade in your Tiguan R-Line and that Edgar guided you into your new 2025 VW Taos SE. It’s great to hear our team took care of the details, from sizing your hoodie to keeping everything affordable, and that you left happy. Thank you for sharing your experience! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

Mar 07, 2026

Jmw120277@yahoo.com responded

Your very welcome

March 04, 2026

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Now I know why Laura Torres is the top salesperson at the dealership! I recently purchased a 2026 VW Atlas Cross Sport from Laura Torres, and I could not have asked for a better experience. Laura is a More

by Juliano
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Laura V. Torres

Mar 05, 2026

City Volkswagen of Chicago responded

What a pleasure to hear that Laura V. guided you so smoothly through the purchase of your used Volkswagen Atlas Cross Sport. It’s wonderful to know her clear communication and professionalism made the process enjoyable. We appreciate your recommendation and hope you enjoy every mile in your new ride. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

March 03, 2026

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Edgar made this car buying experience a seamless process, with fair pricing, and zero pressure. He made car buying actually enjoyable and easy. More

by AdrianO
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Edgar Anaya

Mar 03, 2026

City Volkswagen of Chicago responded

It’s great Edgar guided you through a straightforward purchase without any pressure and with clear pricing. Enjoy your Volkswagen and reach out if there’s anything else we can help with. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

March 03, 2026

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They were polite and easy to work with. I bought the vehicle and sm very happy. More

by mgreene
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Juan Fuentes, Alex Rocha

Mar 03, 2026

City Volkswagen of Chicago responded

Thanks for sharing your feedback. We’re glad our team was polite and made the buying process easy. Congratulations on your new Volkswagen Tiguan and enjoy every drive. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 27, 2026

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David was awesome and very knowledgeable about Volkswagen's lineup. His sales style was very relaxed - i got all the information I needed and didn't feel pressured at any point. When I'm in the ma More

by Awscales
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: DAVID H ALCARAZ, Juan Fuentes

Feb 28, 2026

City Volkswagen of Chicago responded

It’s great to hear that DAVID’s laid-back approach and detailed Volkswagen lineup presentation made you feel informed without any pressure. We’re glad the process met your expectations. Whenever you’re ready to explore another Volkswagen, just let us know. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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