Evelyn Santiago | Page 9

Very good experience at Garavel Jep with Chris Marino, everything was done swiftly and on time ! everything was done swiftly and on time ! More

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Garavel is a friendly and professional dealership that makes the car-buying process seamless and stress free. I had a fantastic experience working with Joseph. From the moment I walked in, he was friendly makes the car-buying process seamless and stress free. I had a fantastic experience working with Joseph. From the moment I walked in, he was friendly, knowledgeable, and genuinely interested in helping me find the right car. What stood out the most was how low pressure and stress free the experience felt. Joe made sure I was comfortable with every decision, offered thoughtful suggestions, and never once rushed or pushed me. He truly went above and beyond. It was a top-notch experience. If you find yourself at Garavel, Joe is your guy. Marcial was also amazing. He made sure we fully understood all of our options and answered every question clearly and patiently. Evelyn was so pleasant during the signing process, making the final steps smooth and enjoyable. Highly recommend! More

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Carlos was out sales person. He did a great job of explaining the vechile to us and from start to finish regardless of what we asked he had the answer. Previously we had gone to He did a great job of explaining the vechile to us and from start to finish regardless of what we asked he had the answer. Previously we had gone to a jeep dealership nearby to where we live. That won’t be happening anymore. The entire staff was knowledgeable, always had the answer to our questions and most important knew the value of customer service. Anyone looking for a car new or used is doing themselves a disservice by not visit Gravel! More

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I recently purchased a vehicle from Garavel Jeep, and I couldn’t be more pleased with the experience—thanks largely to Chris M. From the moment we walked in, he was friendly, professional, and genuinely in couldn’t be more pleased with the experience—thanks largely to Chris M. From the moment we walked in, he was friendly, professional, and genuinely interested in helping me find the right car, not just making a sale. The negotiation process was fair and straightforward, and Chris and Evelyn went above and beyond to ensure we were comfortable every step of the way. If you’re in the market for a new or used car, I highly recommend asking for Chris M. It’s rare to find someone who combines professionalism with a personal touch so seamlessly. Thank you again for making this such a positive experience! More

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Joe was terrrific. We looked at and purchased our car all in the same day! It was a very pleasant experience and everyone was very nice. We looked at and purchased our car all in the same day! It was a very pleasant experience and everyone was very nice. More

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We utilized this dealer before in 2020 to lease a new Jeep and found them to be financially transparent and fair, during a time when every dealer was extorting customers due to the pandemic. So when we t Jeep and found them to be financially transparent and fair, during a time when every dealer was extorting customers due to the pandemic. So when we turned in our leased vehicle unintendedly we saw a pre-owned truck that we decided to buy. There was a big sign under new management but when we asked about it we were told it was still the same ownership and under the same umbrella as before. Overall it ended well but the selling sequencing and financial transparency were both borderline shady. You must watch the finance rate and fully read the deal sheet before agreeing to anything as they enter in numbers they indicate are not final, They don't disclose their final proposal until you are technically at the end of the transaction and invested. This then leads to unnecessary wrangling and while we had a pre-approved rate (which was sent to the dealership in advance) to which they eventually honored, the subterfuge made for a poor client experience and a strong perception of impropriety. Our Sales person was new and very good but clearly has been given little information himself to be able to communicate truthfully. Pricing seems consistent and comparable on pre-owned options. Also when doing the self service credit application the fields all auto populate with previous customers information when any key was hit. I did bring this to the attention of one of the Managers as they need to get IT to fix it or find a more secure method of entering sensitive information if they can not properly clear the fields. Lastly final touches like filling the gas tank were not done and we did have to go back for plates something to do with the title. On the flip side to all this in the end we got everything resolved but be very careful should you find yourself working with this establishment. More

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Was great great choice of vehicle awesome person super helpful great attention for my needs and preference appreciate Juans service thank you. By Portalatin Elias jr helpful great attention for my needs and preference appreciate Juans service thank you. By Portalatin Elias jr More

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Carlos is great very good customer service this is our second car with him and likely not the last second car with him and likely not the last More

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Great customer service. Juan was excellent from start to end. Evelyn in finance was also very pleasant to work with. She answered all my questions. Thank you to Sal for help Juan was excellent from start to end. Evelyn in finance was also very pleasant to work with. She answered all my questions. Thank you to Sal for helping me take my dream car home! More

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Had the best experience buying my jeep! ! Marcial and Evelyn are amazing!! They made you feel super comfortable, best experience for anyone that wants to purchase jeep or any other car from ! Marcial and Evelyn are amazing!! They made you feel super comfortable, best experience for anyone that wants to purchase jeep or any other car from here! More

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