Everett Clunie | Page 4

Lithia Hyundai of Reno responded

We appreciate your feedback! It's great to know you're enjoying our lifetime oil change service at Lithia Hyundai of Reno. We always aim for transparency in all transactions, and we'll take note of your comment about the buyback process. Should you have any additional questions, please feel free to give us a call.

Lithia Hyundai of Reno responded

Kiaayobain, I'm sorry you feel as though The Service Team didn't go to bat for you with your warranty company. The dealership is not the final arbiter of what is covered and what is not covered, all we do is diagnose the problem and relay the facts to the warranty company, the decision is entirely theirs. That said, it's always our hope the issue you're experiencing is a covered repair. We don't want you to have to come out of pocket to fix your car, especially if it's still under warranty. I don't know if your advisor offered to submit the claim to Hyundai for "Good Will" coverage, but if you would like to discuss it I can be reached at 775-682-3352 or SRobert@Lithia.com. Respectfully yours, SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 823-5514 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

Lithia Hyundai of Reno responded

Hello, Thank you for reaching out and expressing your concerns. I apologize that you have had difficulty getting in contact with our team. Providing our customers with open and frequent communication is one of our highest priorities. I would appreciate the opportunity to speak with you directly so that we may work towards turning your experience around and earning your trust. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

Lithia Hyundai of Reno responded

Mariah, it's great to know that Matt and Bryan were able to provide you with such efficient service at Lithia Hyundai of Reno. We appreciate your kind words about our professionalism!

Lithia Hyundai of Reno responded

We're glad to know you had a positive experience with our team at Lithia Hyundai of Reno! We always aim for efficiency and respect for your time. We hope to serve all your automotive needs moving forward.

Lithia Hyundai of Reno responded

We're glad to know that Lance provided you with top-notch service at Lithia Hyundai of Reno! We appreciate your recommendation and look forward to serving any future needs.

Lithia Hyundai of Reno responded

Hello Lauren, Thank you for the positive review. We are proud to have earned your recommendation. Should you ever need anything else in the future, please let us know.

Lithia Hyundai of Reno responded

Thanks for the kind words! The team works hard to make every visit a top-notch experience. See you next time at Lithia Hyundai of Reno!

Lithia Hyundai of Reno responded

We're always happy to help, Tom! Thanks for choosing Lithia Hyundai of Reno and giving us a five-star review!

Lithia Hyundai of Reno responded

Thank you for sharing your experience with us! We're happy to hear that Trisha and the team provided you with excellent customer service. We truly appreciate your feedback!