Drea McGiffin

Lithia Hyundai of Reno responded

Thank you for your five-star review! We’re thrilled to hear Dan went above and beyond, made the process quick and seamless, and ensured everything matched exactly what was quoted while helping you find the perfect 2026 Tucson Hybrid at Lithia Hyundai of Reno. Congratulations on your new Tucson Hybrid, and we look forward to welcoming you back in the future!

Lithia Hyundai of Reno responded

Thank you for this great feedback! We're happy to hear that Lance provided you with a pleasant and helpful experience. See you next time at Lithia Hyundai of Reno!

Lithia Hyundai of Reno responded

Hi Rafael, We’re sorry to hear about your experience and appreciate you bringing your concerns forward. We’ve reviewed our records and see that you contacted us regarding your A/C concern, and I see that we’ve already made arrangements for you to bring your vehicle in on Monday so we can take care of that. But I'm not seeing any prior communication related to financing or titling. If there’s additional context there, we’re happy to review it—but we do want to ensure we’re addressing concerns based on accurate information. I also want to clarify that several of the individuals listed in your review, including myself, had no direct involvement in your interaction. DealerRater allows customers to select employees, but in this case, multiple team members were rated who had no contact with you, which doesn’t reflect the actual experience. Our focus now is making sure your A/C concern is handled promptly and properly when you come in Monday. We look forward to getting this resolved for you. And if there is anything else that contributed to the low score, and you would like to discuss it, my direct line is 775-682-3352, or via email at srobert@lithia.com. Thank you for your business, and again apologies for the less than stellar experience. Respectfully yours, – Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352

Lithia Hyundai of Reno responded

Thanks for the great review, Gaby! We’re so glad you had a fun experience at Lithia Hyundai of Reno!

Lithia Hyundai of Reno responded

Hi, We appreciate the review. We are glad your time with us was a good experience. We hope to see you again here at Lithia Hyundai of Reno.

Lithia Hyundai of Reno responded

We are happy to hear that your second vehicle purchase with us here at Lithia Hyundai of Reno was a great one. Thank you for your continued support and trust in us. We look forward to working with you again next time!

Lithia Hyundai of Reno responded

Hi, Thank you for the review. We are glad your time with us was a helpful experience. We hope to see you again here at Lithia Hyundai of Reno.

Lithia Hyundai of Reno responded

Thank you for your loyalty and kind words about Lance Smith! We're delighted to hear that Lithia Hyundai of Reno has been a great place for your car purchases over the years. We look forward to serving you again in the future!

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! Stop by and see us again soon!

Lithia Hyundai of Reno responded

Thank you for your continued trust in Lithia Hyundai of Reno! We're glad to hear that our team has consistently provided effective and thorough service. Looking forward to assisting with your future leasing needs!