"I broke my fuel door completely my fault however the team..."
I broke my fuel door completely my fault however the team here took great care of me thank you Chris Bernicker for splitting the cost!
"He was a great help. I was very nervous changing the car..."
He was a great help. I was very nervous changing the car over from lease to sales.?He made it seem almost effortless. Thank you for doing such a wonderful job. I will be back.
"Service department offers little actual service"
From the time I brought my car in for service until I picked it up 23 days later, I was treated as if no one cared about, or addressed my questions and issues.
Here are the highlights:
Being told that I would need to rent a car from somewhere else at my own expense for this warranty issue on my one year old car.
After a long debate, it was agreed that they would provide a loaner car that they previously told me they did not have available for me.
I was told I had to pay $400. For the car rental.
Then I was told that it could be months before my car was repaired and there were 15 people ahead of me.
When I called service to check in after a week, I was greeted with an attitude and told that I don’t need to call them. That THEY would call me when the car was finished.
At day 23 I called again and was told the same thing.
At that point I called Corporate Hyundai to see if I could get some answers as I was loosing confidence that my car would ever be fixed. I filed a complaint, and only after filing the complaint, I was called by service to come pick up my vehicle that day, or I would be charged further on the rental car.
When I inquired as to why the car was fixed over night when yesterday they said they had no idea when it would be fixed due to parts not coming in, I was simply told the part came in.
The attitude lacked respect or consideration.
I repeatedly tried to get in touch with the manager Stacey, but never was able to speak w her and was told she does not take customer calls.
1 month later, I was called and told I owed a balance on the rental car I was told would be no charge to me. I did receive a refund of $400. That is paid, but now they were charging me do the 2 days before they could diagnose my undrivable car.
One call from Stacey after corporate was called a second time about charging me for the rental.
Her message on my voicemail was simply that the charges had been credited.
When I tried to call her back I was told she was not available.
No compassion for what the car owner might be dealing with
This was a warranty issue that made the car undrivable.
There is no customer service at this location
I won’t be back.
"Everett is top notch"
Everett has always been knowledgeable, courteous and friendly. He is willing to work with me to get my car serviced and recommending needed items based on my driving. I highly recommend Everett.
"Excellent service department"
- She’s driving!
Staff was helpful and efficient! Tried to get same work done at a Hyundai service department closer to my home and they told me it would take at least a week because they didn’t have the right equipment in their store. Springfield Hyundai completed the work for me in less than an hour! So worth the trip!!
"Best Service Adviser and Best Service Department"
- A. Lee
Everet Hogge, Service Adviser, has always been courteous and attentive. He identifies my need and take care of it with the positive attitude. I had service experiences with other Advisers such as AJ, Mike, and Kristina in the past years. They are all kind, efficient, and caring professionals. I an recommend Springfield Hyundai Service Department to anyone without any reservation.
Everett Hogge made my experience pleasant and with ease. I was out in a timely manner as promised. My time is important and for that I appreciated!
"my experience was excellent. "
Everett Hogge was an excellent advisor. took care of my problem with rear tire not a long wait. he was very helpful. the next time i come for service i will only deal with everett hogge.
"A professional experience."
All people involved in the purchase of this vehicle were professional and courteous. This is my 2nd time leasing vehicles from Springfield Hyundai Pricing is good. Service is good and sales people are all very helpful.