Fabian Murillo

not ready to yet,not finished,still waiting for my repair..will call again for another service appointment will call when i have time!! repair..will call again for another service appointment will call when i have time!! More

by kingray0000001 Verified Customer Verified Customer

Report | Print

They where very professional got me in and out right away friendly and good at what they do recommend them to anyone looking for a vehicle people that stood out more of Jocelyn. Some finance Shawn was my sal friendly and good at what they do recommend them to anyone looking for a vehicle people that stood out more of Jocelyn. Some finance Shawn was my salesman at Dennis. Also finance appreciate the help and will continue to do business with them in the future. Thanks, More

by warren.noel1963 Verified Customer Verified Customer

Report | Print

Andrew was extremely professional and knowledgeable about the car options available. He helped us look through different models and choose the one that worked best for our family. the car options available. He helped us look through different models and choose the one that worked best for our family. More

by mtdunne1 Verified Customer Verified Customer

Report | Print

Good guys it’s very good experience with this dealer thanks again I preciat you guys ok thanks again I preciat you guys ok More

by fritzsonsilverado Verified Customer Verified Customer

Report | Print

I always enjoy going in great service and super hepful. Overall just great operations. Also friendly staff Overall just great operations. Also friendly staff More

by tellezvalentin Verified Customer Verified Customer

Report | Print

I wanted to share my experience at Advantage Hodgkins. I came in to see a truck and was helped by Hugo Zarco, who speaks both Spanish and English. He was friendly, professional, and not pushy at all, whic I came in to see a truck and was helped by Hugo Zarco, who speaks both Spanish and English. He was friendly, professional, and not pushy at all, which we really appreciated from the very beginning. He was quick to get us driving the truck we wanted to see and answered all of our questions promptly. We felt that the negotiations were fair, and we also had a trade-in that we were happy with — the amount offered felt very reasonable. I waited to write this review until I saw how long it would take for the dealership to pay off our trade-in, and I’m happy to say it was handled within a week of the sale. We also came in with our own financing, and I’ll admit I was a bit skeptical at first since some dealerships try to push their own financing or discourage outside lenders. Advantage Hodgkins did not do that at all. They respected our choice and made the process smooth without any pressure, which we truly appreciated — especially after having different experiences elsewhere. Their finance person, Dennis, was also wonderful to work with — very transparent and not pushy when explaining optional add-ons. We truly appreciated that as well. We’re very happy with our new truck and the entire experience. We’ve purchased from Advantage in Bolingbrook before and had a great experience there too. Overall, we really appreciate the staff, the service, and the professionalism at Advantage Hodgkins! More

Report | Print

Everyone is great to work with. Excellent customer service. This will always be the dealership I go to. Excellent customer service. This will always be the dealership I go to. More

by FRANNIE7319 Verified Customer Verified Customer

Report | Print

I started my communication with this dealership through their texting service. I was under the impression the entire time that I was communicating with a salesperson named Sophia. This person made promises their texting service. I was under the impression the entire time that I was communicating with a salesperson named Sophia. This person made promises to ensure I would come in to the dealership. But once I got there, I was informed that she was simply a scheduling service who was not allowed to make those types of promises. To me, that is very clear cut bait and switch. I should have walked away at that point. One promise she made was that I would be in and out in an hour, I was there for four. “My sales manager has never lost a deal for not matching a trade-in price”, was another promise, yet the salesman pulled up a diagnostic machine image and more or less told me my car was garbage and there’s nothing more they can give me. Sophia promised I could keep my monthly payment at $300, I left at $363 and a refusal to hear any more of the deals I found to help lower my monthly payment by the manager and salesperson. "This is the point where we shake hands because we made a deal or shake hands because you leave" is what the salesman said to me. He also showed me on his computer “something I shouldn’t be showing you” to make me feel bad because they were already “losing money on this car”. Buddy, if you weren’t making any money at your massive car lot, said massive car lot wouldn’t exist. No need to be manipulative to someone you think isn’t as smart as you. I should have walked out. I was also committed to a specific vin number vehicle, and they sold it before I even got there! I drove over an hour to this dealership completely based off of the promises this person made. I have also never in my life been to a dealership where the sales manager never came out, shook my hand, introduced themselves, or thanked me for my time. I could not even tell you what the sales manager’s name was because they never showed their face. I honestly wish I had walked away. I lost sleep that night because I felt like I gave my business to the wrong people. The next morning, I was able to inspect the car and get to know the technology. Upon inspection, I realized that ALL FOUR tires were already at 34 psi when they should be at 41, after simply driving off the lot to my home the day before! There was GARBAGE shoved under the passenger seat and in the glove box! The $250 all weather floor mats they installed were quite literally thrown in on top of plastic coverings and they were very visibly used and dirty! There is a bright neon yellow STAIN on the back passenger side seat, from paint of some sort! And when I told the salesman all of this, his response was "I'm so embarrassed, I'll get you a free tank of gas if you ever want to come out here." Are you kidding me?! I just bought a brand new vehicle from you and you offer me a free tank of gas?!?! I want an APOLOGY and an offer to FIX THE MISTAKES YOU MADE!!! Why in the world should I be cleaning a brand new car and needing to fill the tires the day after I drive it off the lot?!?! One week later and now I can’t get the diagnostic alerts to stop because the tires keep going flat and I’ve barely hit 100 miles! Not only that, one of the guys behind the desk SCREAMED "mother xxxxer" several times when a friend of his walked through the door. Again, I should have walked out because that was within the first few minutes of even being at the dealership. I was just another sale and once I agreed to that sale, purely because I was exhausted from the entire car hunt process, I no longer mattered. The salesman was running around all types of hyper and rushed as if he had somewhere else to be. I am just so beyond gutted because I am a single female and car shopping is impossible because of this. I even shared a horrible experience with the salesman, and was still dismissed after the fact. I don't really know what else to say, other than, the stars given for this experience were generous. If I can ever help it, I will never return to this dealership. More

by whitneyvenard Verified Customer Verified Customer

Report | Print

Advantage knew that I had traveled a ways to see them - so I felt like they did all they could to earn my business. So we were able to make a quick deal. so I felt like they did all they could to earn my business. So we were able to make a quick deal. More

by principlemgmt Verified Customer Verified Customer

Report | Print

Shawn Bell was excellent and very professional. He worked hard to get our deal done! He went above and beyond. He worked hard to get our deal done! He went above and beyond. More

Report | Print