Fabian Murillo

Everyone is great to work with. Excellent customer service. This will always be the dealership I go to. Excellent customer service. This will always be the dealership I go to. More

by FRANNIE7319 Verified Customer Verified Customer

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I started my communication with this dealership through their texting service. I was under the impression the entire time that I was communicating with a salesperson named Sophia. This person made promises their texting service. I was under the impression the entire time that I was communicating with a salesperson named Sophia. This person made promises to ensure I would come in to the dealership. But once I got there, I was informed that she was simply a scheduling service who was not allowed to make those types of promises. To me, that is very clear cut bait and switch. I should have walked away at that point. One promise she made was that I would be in and out in an hour, I was there for four. “My sales manager has never lost a deal for not matching a trade-in price”, was another promise, yet the salesman pulled up a diagnostic machine image and more or less told me my car was garbage and there’s nothing more they can give me. Sophia promised I could keep my monthly payment at $300, I left at $363 and a refusal to hear any more of the deals I found to help lower my monthly payment by the manager and salesperson. "This is the point where we shake hands because we made a deal or shake hands because you leave" is what the salesman said to me. He also showed me on his computer “something I shouldn’t be showing you” to make me feel bad because they were already “losing money on this car”. Buddy, if you weren’t making any money at your massive car lot, said massive car lot wouldn’t exist. No need to be manipulative to someone you think isn’t as smart as you. I should have walked out. I was also committed to a specific vin number vehicle, and they sold it before I even got there! I drove over an hour to this dealership completely based off of the promises this person made. I have also never in my life been to a dealership where the sales manager never came out, shook my hand, introduced themselves, or thanked me for my time. I could not even tell you what the sales manager’s name was because they never showed their face. I honestly wish I had walked away. I lost sleep that night because I felt like I gave my business to the wrong people. The next morning, I was able to inspect the car and get to know the technology. Upon inspection, I realized that ALL FOUR tires were already at 34 psi when they should be at 41, after simply driving off the lot to my home the day before! There was GARBAGE shoved under the passenger seat and in the glove box! The $250 all weather floor mats they installed were quite literally thrown in on top of plastic coverings and they were very visibly used and dirty! There is a bright neon yellow STAIN on the back passenger side seat, from paint of some sort! And when I told the salesman all of this, his response was "I'm so embarrassed, I'll get you a free tank of gas if you ever want to come out here." Are you kidding me?! I just bought a brand new vehicle from you and you offer me a free tank of gas?!?! I want an APOLOGY and an offer to FIX THE MISTAKES YOU MADE!!! Why in the world should I be cleaning a brand new car and needing to fill the tires the day after I drive it off the lot?!?! One week later and now I can’t get the diagnostic alerts to stop because the tires keep going flat and I’ve barely hit 100 miles! Not only that, one of the guys behind the desk SCREAMED "mother xxxxer" several times when a friend of his walked through the door. Again, I should have walked out because that was within the first few minutes of even being at the dealership. I was just another sale and once I agreed to that sale, purely because I was exhausted from the entire car hunt process, I no longer mattered. The salesman was running around all types of hyper and rushed as if he had somewhere else to be. I am just so beyond gutted because I am a single female and car shopping is impossible because of this. I even shared a horrible experience with the salesman, and was still dismissed after the fact. I don't really know what else to say, other than, the stars given for this experience were generous. If I can ever help it, I will never return to this dealership. More

by whitneyvenard Verified Customer Verified Customer

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Advantage knew that I had traveled a ways to see them - so I felt like they did all they could to earn my business. So we were able to make a quick deal. so I felt like they did all they could to earn my business. So we were able to make a quick deal. More

by principlemgmt Verified Customer Verified Customer

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Shawn Bell was excellent and very professional. He worked hard to get our deal done! He went above and beyond. He worked hard to get our deal done! He went above and beyond. More

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Sales person Omar was great and quick! He was able to get the best price. Fabian in finance sealed the deal! He beat my pre-approval interest rate, then, was able to find a rate even lower He was able to get the best price. Fabian in finance sealed the deal! He beat my pre-approval interest rate, then, was able to find a rate even lower. Both gentleman were amazing! More

by ambria.monae Verified Customer Verified Customer

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Very professional and clean. Made sure I was comfortable. Finished in a timely matter. Second car I bought there Made sure I was comfortable. Finished in a timely matter. Second car I bought there More

by susansasso11 Verified Customer Verified Customer

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My salesman Alex Rodriguez was knowledgeable, friendly, and courteous. He listened to all my concerns, answered all questions. He even went and got the sales manager Mike at my request. The Finance Manage and courteous. He listened to all my concerns, answered all questions. He even went and got the sales manager Mike at my request. The Finance Manager Fabian was super helpful. I had to return because there was an issue with the vehicle ID Card. Fabian Took care of promptly and I was on my way More

by daryl4737 Verified Customer Verified Customer

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Start to finish the staff was great. Would recommend Advantage Chevrolet to anyone looking to purchase a vehicle. Would recommend Advantage Chevrolet to anyone looking to purchase a vehicle. More

by punish16 Verified Customer Verified Customer

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Just purchased my 7th vehicle from Advantage Chevrolet of Hodgkins—and it’s my second EV! Every experience here has been nothing short of excellent, and this one was no different. The staff consistently deli Hodgkins—and it’s my second EV! Every experience here has been nothing short of excellent, and this one was no different. The staff consistently delivers professionalism, product knowledge, and a no-pressure approach. This time I went with the Blazer EV, and previously purchased the Equinox EV—both incredible vehicles. Joslynn Keys was my sales consultant for both purchases, and she made the process smooth, informative, and stress-free. She answered all my questions and walked me through the newest EV features with confidence and patience. Special thanks to Joslynn and the entire sales team for always treating me like family and making every experience better than the last. If you’re shopping for a car—especially an EV—Advantage Chevy is the place to go. I’ll definitely be back for number 8! More

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Took my Equinox EV in for a checkup at Advantage Chevrolet of Hodgkins, and had a fantastic experience. Carolina Wetzal was my service advisor, and she went above and beyond to make sure everything Chevrolet of Hodgkins, and had a fantastic experience. Carolina Wetzal was my service advisor, and she went above and beyond to make sure everything was handled smoothly. She was knowledgeable about the EV system, kept me updated throughout the process, and made sure all my questions were answered. If you drive an EV and want it serviced by professionals who truly understand the technology, I highly recommend Advantage Chevy’s service department. Be sure to ask for Carolina Wetzal—she’s outstanding! More

by Rdavis@3025 Verified Customer Verified Customer

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