Fares Aqleh | Page 2

Victory Honda of San Bruno responded

We’re thrilled Glenn could offer knowledgeable and friendly assistance during your purchase of a used Honda Accord. Your positive feedback about the service experience means a great deal. Thank you for trusting us, and we look forward to helping you again. Tanal Hassoun General Manager tanal.hassoun@victoryhonda.com

Victory Honda of San Bruno responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Tanal Hassoun General Manager tanal.hassoun@victoryhonda.com

Victory Honda of San Bruno responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please reach out to us at your convenience. Tanal Hassoun General Manager tanal.hassoun@victoryhonda.com

Victory Honda of San Bruno responded

Thank you for sharing your experience with our service team for your Honda Pilot. We’re glad everyone made you feel welcome and comfortable. We look forward to helping you again in the future. Tanal Hassoun General Manager tanal.hassoun@victoryhonda.com

Victory Honda of San Bruno responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Victory Honda of San Bruno are glad to have you as a customer. Tanal Hassoun General Manager tanal.hassoun@victoryhonda.com

Victory Honda of San Bruno responded

We appreciate you recommending us to your family and friends and highlighting Andre’s attentive assistance. We hope you enjoy every moment behind the wheel of your new Honda Civic. Tanal Hassoun General Manager tanal.hassoun@victoryhonda.com

Victory Honda of San Bruno responded

Thank you for sharing that James made your second Honda trade seamless by walking you through the pros and cons. We’re glad his accommodating approach and clear explanations made the process straightforward. Congratulations on your new Honda and we appreciate your continued trust. Tanal Hassoun General Manager tanal.hassoun@victoryhonda.com

Victory Honda of San Bruno responded

Thank you for recommending us and for sharing your positive Honda experience. It means a lot that you feel comfortable referring friends. We look forward to welcoming you back soon. Tanal Hassoun General Manager tanal.hassoun@victoryhonda.com

Victory Honda of San Bruno responded

Thank you for sharing your experience. We’re glad Juan’s welcoming and organized service made each visit enjoyable, and we appreciate your loyalty with your third Honda. We look forward to serving you again. Tanal Hassoun General Manager tanal.hassoun@victoryhonda.com

Victory Honda of San Bruno responded

Thank you for mentioning the quick 30‐minute wait and the coffee during your Honda Ridgeline service. Fares is happy to have helped and looks forward to assisting with any future needs. Tanal Hassoun General Manager tanal.hassoun@victoryhonda.com