Fatima Fonseca is the best at her job.
She helped me every step of the way. She should get a raise. I loved the way she treated me, and getting my new BMW was so easy. I'm so grateful.
She helped me every step of the way. She should get a raise. I loved the way she treated me, and getting my new BMW was so easy. I'm so grateful.
More
by Francisco
Verified Customer
Verified Customer
Jun 07, 2025 -
Niello BMW MINI responded
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
Curtis and Fatima went above and beyond accommodating us
with getting our new car. We couldn’t be happier! Keep it up guys!
with getting our new car. We couldn’t be happier! Keep it up guys!
More
by JOBEN330
Verified Customer
Verified Customer
May 09, 2025 -
Niello BMW MINI responded
Thanks for sharing your thoughts about your experience with Niello BMW MINI. We appreciate your business and hope to see you again soon!
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
Going to Niello was a great experience.
Fatima was a joy to work with and would come back again. Excellent customer service all around.
Fatima was a joy to work with and would come back again. Excellent customer service all around.
More
by MDINO22
Verified Customer
Verified Customer
Other Employees Tagged:
CHAD WESSLING
Apr 27, 2025 -
Niello BMW MINI responded
Thanks for sharing your thoughts about your experience with Niello BMW MINI. We appreciate your business and hope to see you again soon!
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
Great experience working with everyone in the dealership.
This would be the third vehicle my family has purchased in the past year.
This would be the third vehicle my family has purchased in the past year.
More
by JAMESVANICH
Verified Customer
Verified Customer
Other Employees Tagged:
Mhel Baldemor
, ELYAS ABRAHIMI, CHAD WESSLING
Apr 25, 2025 -
Niello BMW MINI responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
Was able to make my purchase online and save myself the
trip to Sacramento! Fast and easy, Fatima was a pleasure to work with, financing was great, value for my trade was more than fair and I got the car
trip to Sacramento! Fast and easy, Fatima was a pleasure to work with, financing was great, value for my trade was more than fair and I got the car of my dreams!! They even drove it to my house and picked up my trade the next day!
More
by MICHAELI408
Verified Customer
Verified Customer
Apr 14, 2025 -
Niello BMW MINI responded
Thanks for sharing your thoughts about your experience with Niello BMW MINI. We appreciate your business and hope to see you again soon!
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
Fatima and the finance manager could not have made the
experience easier. I love my new mini and I feel like I got a fair price for my trade and a great deal. I would buy from here again! Thank you so muc
experience easier. I love my new mini and I feel like I got a fair price for my trade and a great deal. I would buy from here again! Thank you so much.
More
by SJP11
Verified Customer
Verified Customer
Mar 18, 2025 -
Niello BMW MINI responded
It's great to hear that Fatima was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new Mini! Thank you for choosing Niello BMW MINI!
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
Horrible.
They lied about everything and overcharged for everything. Be careful, be very careful. Bad
Tricks they use:
1. They charge for an after market
They lied about everything and overcharged for everything. Be careful, be very careful. Bad
Tricks they use:
1. They charge for an after market tracking device that is free and included with the Mini App.
2. They claim that the extended warranty is 10 years and give you a yearly price, but it is only 6 years as the car warranty is 4 years.
3. They try to charge you for unnecessary xx like ding repair and all kinds of terrible charges.
4. Complete rip-off
More
by Senior
Verified Customer
Verified Customer
Jan 18, 2025 -
Senior responded
Yes. I would like to be refunded for the extra add-on of a tracking device that does not exist.
I would like to be refunded for the 10 year extended warranty which is only 6 years and while we are at it the extra service contact i was charged. Are you willing to do that?
I am a disabled senior and feel like I was taken advantage of.
Jan 18, 2025 -
Niello BMW MINI responded
Thank you Senior for your feedback,
Horrible. They lied about everything and overcharged for everything. Be careful, be very careful. Bad
Tricks they use:
1. They charge for an after market tracking device that is free and included with the Mini App.
2. They claim that the extended warranty is 10 years and give you a yearly price, but it is only 6 years as the car warranty is 4 years.
3. They try to charge you for unnecessary xx like ding repair and all kinds of terrible charges.
4. Complete rip-off.
The accusation of my team lying is very serious and from what I have read extremely inaccurate. The reason i know this is because everything is disclosed and confirmed on product disclosure page on all agreements.
The finance team is trained to go over all product options for you and YOU choose what is best for you.
YOU DO NOT HAVE TO BUY, that would be YOUR CHOICE.
The tracking device is a new and state of the art. It allows you to track your vehicle as well as your keys. You know where your car is 24/7 and are in complete control. Do you know how much a new set of keys are?
The warranty on any new vehicle especially an electric is limited, however with an extended warranty you receive much more coverage and piece of mind.
As for they "TRY to sell you UNNECSARY" products, if you feel you don't need dent repair, windshield, tire and wheel protection, again you don't need to buy it, again they are trained to offer you all products. here it the best part, YOU GET TO DECIDE, if you want it or not. If you live in California then you may have an understanding of our roads and the hazards we dodge everyday.
I know BRIAN and ERIKA personally and they would never try to deceive anyone especially over products that most of our customers buy and are pleased with the peace of mind when something does occur.
If you happened to buy any of these products and wish to remove them please email or call me, i will gladly assist you.
thank you
DAVID SOTOMAYOR
Business Development MGR.
DAVID.SOTOMAYOR@NIELLO.COM
916-971-2131
Jan 18, 2025 -
Niello BMW MINI responded
Thank you Senior for your feedback,
Horrible. They lied about everything and overcharged for everything. Be careful, be very careful. Bad
Tricks they use:
1. They charge for an after market tracking device that is free and included with the Mini App.
2. They claim that the extended warranty is 10 years and give you a yearly price, but it is only 6 years as the car warranty is 4 years.
3. They try to charge you for unnecessary xx like ding repair and all kinds of terrible charges.
4. Complete rip-off.
The accusation of my team lying is very serious and from what I have read extremely inaccurate. The reason i know this is because everything is disclosed and confirmed on product disclosure page on all agreements.
The finance team is trained to go over all product options for you and YOU choose what is best for you.
YOU DO NOT HAVE TO BUY, that would be YOUR CHOICE.
The tracking device is a new and state of the art. It allows you to track your vehicle as well as your keys. You know where your car is 24/7 and are in complete control. Do you know how much a new set of keys are?
The warranty on any new vehicle especially an electric is limited, however with an extended warranty you receive much more coverage and peace of mind.
As for they "TRY to sell you UNNECSARY" products, if you feel you don't need dent repair, windshield, tire and wheel protection, again you don't need to buy it, again they are trained to offer you all products. here it the best part, YOU GET TO DECIDE, if you want it or not. If you live in California then you may have an understanding of our roads and the hazards we dodge everyday.
I know BRIAN and ERIKA personally and they would never try to deceive anyone especially over products that most of our customers buy and are pleased with the peace of mind when something does occur.
If you happened to buy any of these products and wish to remove them please email or call me, i will gladly assist you.
thank you
DAVID SOTOMAYOR
Business Development MGR.
DAVID.SOTOMAYOR@NIELLO.COM
916-971-2131
Thank you, good job.
Fatima is awesome, no pressure, easy to deal with. Not sure who Curtis is.
Fatima is awesome, no pressure, easy to deal with. Not sure who Curtis is.
More
by BRUNOMIGUELCOSTA
Verified Customer
Verified Customer
Jan 07, 2025 -
Niello BMW MINI responded
Thank you so much for your kind words, Bruno, and for taking the time to leave us this wonderful feedback!
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
Poor business customer service.
Fatima was very good, but the financial officer needs to be retrained. She was upset because I didn’t buy the extra insurance. Also, the first car I
Fatima was very good, but the financial officer needs to be retrained. She was upset because I didn’t buy the extra insurance. Also, the first car I was buying had a strong dog odor coming from the cargo area. Somebody was supposed to eliminate that smell before advertising it for sale. In addition, the financial officer Erika Paleny, failed to install the RecovR device. And they failed to answer to my emails.
More
by BENNIE856
Verified Customer
Verified Customer
Jan 02, 2025 -
Niello BMW MINI responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
Jan 02, 2025 -
Niello BMW MINI responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
I cannot say enough good things about my experience with
Niello BMW of Sacramento! From start to finish, they made the car-buying process smooth, stress-free, and even enjoyable. The sales and service teams
Niello BMW of Sacramento! From start to finish, they made the car-buying process smooth, stress-free, and even enjoyable. The sales and service teams went above and beyond to ensure I was completely satisfied.
A special shout-out to Gary Carroll—he was absolutely fantastic! Gary's professionalism, attention to detail, and genuine care for his customers stood out. He patiently answered all my questions, provided great advice, and made sure I found the perfect vehicle for my needs.
This dealership truly cares about its customers, and it shows in everything they do. If you're in the market for a car or need top-notch service, look no further than Niello BMW of Sacramento. Highly recommended!
More
by gilcaravantes
Verified Customer
Verified Customer
Dec 22, 2024 -
Niello BMW MINI responded
Thank you so much, Gil, for your kind words for Gary and for taking the time to leave us this wonderful feedback!
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376