Fatima Fonseca | Page 3

Horrible. They lied about everything and overcharged for everything. Be careful, be very careful. Bad Tricks they use: 1. They charge for an after market They lied about everything and overcharged for everything. Be careful, be very careful. Bad Tricks they use: 1. They charge for an after market tracking device that is free and included with the Mini App. 2. They claim that the extended warranty is 10 years and give you a yearly price, but it is only 6 years as the car warranty is 4 years. 3. They try to charge you for unnecessary xx like ding repair and all kinds of terrible charges. 4. Complete rip-off More

by Senior Verified Customer Verified Customer

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Thank you, good job. Fatima is awesome, no pressure, easy to deal with. Not sure who Curtis is. Fatima is awesome, no pressure, easy to deal with. Not sure who Curtis is. More

by BRUNOMIGUELCOSTA Verified Customer Verified Customer

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Poor business customer service. Fatima was very good, but the financial officer needs to be retrained. She was upset because I didn’t buy the extra insurance. Also, the first car I Fatima was very good, but the financial officer needs to be retrained. She was upset because I didn’t buy the extra insurance. Also, the first car I was buying had a strong dog odor coming from the cargo area. Somebody was supposed to eliminate that smell before advertising it for sale. In addition, the financial officer Erika Paleny, failed to install the RecovR device. And they failed to answer to my emails. More

by BENNIE856 Verified Customer Verified Customer

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I cannot say enough good things about my experience with Niello BMW of Sacramento! From start to finish, they made the car-buying process smooth, stress-free, and even enjoyable. The sales and service teams Niello BMW of Sacramento! From start to finish, they made the car-buying process smooth, stress-free, and even enjoyable. The sales and service teams went above and beyond to ensure I was completely satisfied. A special shout-out to Gary Carroll—he was absolutely fantastic! Gary's professionalism, attention to detail, and genuine care for his customers stood out. He patiently answered all my questions, provided great advice, and made sure I found the perfect vehicle for my needs. This dealership truly cares about its customers, and it shows in everything they do. If you're in the market for a car or need top-notch service, look no further than Niello BMW of Sacramento. Highly recommended! More

by gilcaravantes Verified Customer Verified Customer

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Phenomenal! Top notch experience across the board! Love this dealership and Fatima (our sales rep) was outstanding from start to finish. She has the calmest deme Top notch experience across the board! Love this dealership and Fatima (our sales rep) was outstanding from start to finish. She has the calmest demeanor and knows every answer to all the questions. So pleasant to buy from! If you’re to going to buy a BMW this is the dealership for you. Thanks, Niello BMW! More

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My whole experience at Niello was a true blessing! ! Thank you all for your kindhess. ! Thank you all for your kindhess. More

by JLAVENDER613 Verified Customer Verified Customer

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Fatima was great to work with. She really made it possible for us to get into the Mini of our dreams. I highly recommend this dealership. She really made it possible for us to get into the Mini of our dreams. I highly recommend this dealership. More

by bohemianguy2013 Verified Customer Verified Customer

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Fantastic customer service and the deal I got was amazing. I love this vehicle and it met all our needs. amazing. I love this vehicle and it met all our needs. More

by D1200GS Verified Customer Verified Customer

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helpful staff, easy purchase and trade-in. This is our third Mini purchased at this dealership. This is our third Mini purchased at this dealership. More

by RUTAARELLANO03 Verified Customer Verified Customer

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I bought my car without looking at it in person and it turned out to be a better-looking car than I expected. There are no issues with the body, engine or interior. The staff were great, and I was able turned out to be a better-looking car than I expected. There are no issues with the body, engine or interior. The staff were great, and I was able to make my purchase entirely online and via texting. More

by DSMCFADYEN Verified Customer Verified Customer

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