Fatima Fonseca | Page 6

Fatima is incredibly considerate! She really cares about her customers, and she proved that with me. I had already bought the car and I was all done with the transaction, but she stil She really cares about her customers, and she proved that with me. I had already bought the car and I was all done with the transaction, but she still kept in touch with me making sure that all the issues and anything I need it was taken care of. It’s been over a month now and she’s still in touch with me. She is amazing! More

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I usually don't like going to the car browsing because most sales people are pushy, intimidating, and pressure givers. But Niello BMW people were all so polite and they gave me and my husband plenty of pr most sales people are pushy, intimidating, and pressure givers. But Niello BMW people were all so polite and they gave me and my husband plenty of privacy and time to think about what kind of car we wanted. Fatima was very attentive, kind, and patient. Even after we got our mini cooper EV, she gave us her cell # to call her anytime if we have any kind of trouble or questions. She was the best sales person we ever came across. Thank you so much Faitma! And thank you Erika, finance dept lady who stuck around with us way after shop was closed despite of the engagement she had else where that night More

by Noriko Verified Customer Verified Customer

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Fatima and Robby were a pleasure to work with. They were very helpful and made the experience effortless. They were very helpful and made the experience effortless. More

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Quick and easy trade of cars for my service of my Mercedes Always professional at Niello Mercedes Always professional at Niello More

by SRICCI0 Verified Customer Verified Customer

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I have leased 3 M cars with Fatima. Her customer service is superb. She is the only reason why I drive from Elk Grove to Sacramento. She has earned my Buisness with every car I purchase Her customer service is superb. She is the only reason why I drive from Elk Grove to Sacramento. She has earned my Buisness with every car I purchased or leased. She makes thing painless and simple. Which is essential when you have little kids. Thank you for letting us test Drive the M cars and be part of the BMW family. Thank you again Fatima, you Rock! More

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We had a great experience with the entire staff at Niello BMW. We will be definitely be recommending them to others. BMW. We will be definitely be recommending them to others. More

by JREAGAN31 Verified Customer Verified Customer

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Helpful, playful, knowledgeable. Enjoyed shopping for a premium car with premium staff who supported my experience. Enjoyed shopping for a premium car with premium staff who supported my experience. More

by nfbanks Verified Customer Verified Customer

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I was very impressed with Fatima Fonseca from first digital contact to the ordering process and best fulfilment dealer experience ever. Smart, knowledgeable customer centered and did not waste my time digital contact to the ordering process and best fulfilment dealer experience ever. Smart, knowledgeable customer centered and did not waste my time--ultimately, the vehicle is amazing and I will be back to Ms. Fonseca and Niello when it's time for a new one. More

by carguy123 Verified Customer Verified Customer

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Dear Niello BMW Sacramento Team, I wanted to take a moment to extend my heartfelt thanks for the outstanding service I received during my recent purchase of my BMW M2. From the informative discussions moment to extend my heartfelt thanks for the outstanding service I received during my recent purchase of my BMW M2. From the informative discussions about the different options, placing the order, changing the order at the last minute (thank you Fatima), to the transparent closing and financing processes, every step was carried out with unmatched professionalism and genuine care. Driving away in my new BMW M@ was a special moment, made even more memorable by your exceptional team. Your dedication to ensuring a smooth and enjoyable car-buying experience did not go unnoticed. Thank you for raising the bar in automotive sales and service. Warm regards, Gil Caravantes More

by GIL.CARAVANTES Verified Customer Verified Customer

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It was a great experience working with Fatima. She listened to our requests and helped us get exactly the car we wanted. Thanks Fatima! She listened to our requests and helped us get exactly the car we wanted. Thanks Fatima! More

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