Fernando Garcia-Ramirez

As this was my first experience at any Toyota dealership, it would not encourage me to continue to use this particular dealership for service work. There is not clear directions outside or inside how to ch it would not encourage me to continue to use this particular dealership for service work. There is not clear directions outside or inside how to check in at your appointment time. It could be added to your service door or the scheduler could have provided proactive instructions to drive into the bay. It was not obvious to someone unfamiliar with the process. Because I was not checked in fully, (unfriendly woman who checked me in). She said the appointment would take 1 and a half hours just to get my tires rotated. What is the point of making an appointment for a 90 minute wait? Once I was close to the 90 minutes, I checked on my vehicle and learned I was not fully checked in so my car was not touched. The service manager was kind, helpful and apologetic. My car was then completed in about 15 minutes. But that is concerning too as I am not confident in the work that was done so quickly. Were the tires truly rotated? I have no way to know. I am going to try another dealership for my 10,000 mile oil change as it was such an underwhelming experience at St. Cloud. Not sure how they won all the awards posted on their wall. More

by Pam Verified Customer Verified Customer

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Wonderful and Professional Service by all staff, including great waiting area, TVs and good coffee.. including great waiting area, TVs and good coffee.. More

by Michael T Bauer Verified Customer Verified Customer

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Great Service, Rick even got my car washed personally as yours was out of service! A++ yours was out of service! A++ More

by IRDNIKKI Verified Customer Verified Customer

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Improve Gratefulness towards Customers and be Thankful for our patronage- it goes a long way in retention. for our patronage- it goes a long way in retention. More

by VicChick2014 Verified Customer Verified Customer

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I like how you can watch the progress of your service on your phone. Also how they send you a video of what part has to be replaced. your phone. Also how they send you a video of what part has to be replaced. More

by lotis49 Verified Customer Verified Customer

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