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Best Car-Buying Experience of My Life Three weeks ago, I purchased a 2016 Subaru Forester Premium from Subaru of Jacksonville after extensive research to determine the best vehicle for my Three weeks ago, I purchased a 2016 Subaru Forester Premium from Subaru of Jacksonville after extensive research to determine the best vehicle for my life style and the best approach to buying a new car. I have purchased numerous cars over the years, and none of my previous purchases matched my extraordinarily positive experience with Subaru of Jacksonville. After considerable Internet research I decided to use TrueCar values during the purchase process but to avoid using the TrueCar Certified Dealer process that can lead to a flurry of emails and calls from multiple Subaru dealers. The web site of Subaru of Jacksonville was extremely easy while searching their stock of new vehicles, selecting the one that I wanted, and initiating my Internet inquiry regarding that vehicle. I mentioned in my inquiry that I knew the TrueCar Best Price for a TrueCar Certified Dealer purchase but wanted only to deal with Subaru of Jacksonville if possible. Within a short time, Jerry Johnson, Sales Manager, called me with a price that was below the TrueCar Best Price, and I accepted that price. I placed my desired car on hold with a nominal credit card charge until I could drive down from Savannah, GA to complete the sales process and to pick up my car. Although I was extraordinarily pleased with my telephone conversation with Jerry Johnson, I was relatively certain, when I arrived at the dealership, that I would have to deal with the "bad cop" of this dealership during the remainder of the sales process. My experience proved that the "bad cop" does not excess and that this dealership is fully committed to a positive car-buying experience. Jerry Johnson was even nicer in person than he was on the telephone, and I soon realized that he is an extraordinary human being who loves helping people. He is also extremely knowledgeable regarding Subaru car features and services, and he became my trusted guide through the sales process and did everything possible to make it an easy, understandable, and enjoyable experience. He also impressed me with his insistence that I feel free to contact him in the future with any additional questions that I might have regarding my vehicle. I financed this purchase with this dealership, and this portion of the sales process was equally satisfactory. There was a lot of paperwork to complete, but it was handled professionally with a genuine concern for my wellbeing. I traveled from Savannah, GA to Subaru of Jacksonville because of their dealership reviews, and I discovered that the excellent ratings of this dealership are well-deserved. I strongly recommend Subaru of Jacksonville if you are interested in purchasing a Subaru! More

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Purchased my second Forester Today we purchased our second Subaru Forester from Subaru of Jacksonville. David was our salesman for both vehicles. He is courteous and knowledgeab Today we purchased our second Subaru Forester from Subaru of Jacksonville. David was our salesman for both vehicles. He is courteous and knowledgeable and very patient. It was a good experience and we love our Subarus. More

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Our buying experience My wife and I were intending to just see what vehicles were available since our oldest daughter had just purchased a used Suburu a couple of weeks ago My wife and I were intending to just see what vehicles were available since our oldest daughter had just purchased a used Suburu a couple of weeks ago and it met our needs, but ended up purchasing a new Suburu Outback before leaving the dealership. The salesman, Jerry Johnson made every effort to make us comfortable, and we felt no pressure. Jerry has sense followed up with us , and told us that if we needed anything, do not hesitate to call . More

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Great. Nice and informed staff. Price was right. Discussed Service Department. Josh Strickland is extremely informed on all models of Subaru. Other membe Nice and informed staff. Price was right. Discussed Service Department. Josh Strickland is extremely informed on all models of Subaru. Other members of Sales Department were also helpful. More

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First-time Subaru buyer and now one for life! We recently leased a Subaru Outback and can't say enough wonderful things about this dealership, the owners and especially our salesman Jerry. We call We recently leased a Subaru Outback and can't say enough wonderful things about this dealership, the owners and especially our salesman Jerry. We called ahead to make sure that three car seats could fit in an Outback and Jerry was so gracious and helpful. We never felt pushed to buy from them. Instead, they made us feel like a part of the Subaru family immediately. It was such a breathe of fresh air to experience a dealership that really cares about you. Jerry spent a lot of time going through the manual and showing me all the bells and whistles. I have never owned a Subaru before but after this experience I can see us continuing to lease or purchase from Subaru of Jacksonville for years to come. More

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Great Customer Service The Subaru sales, service, and office staff were curteous and answered all questions about the purchase of my new Subaru Legacy. They anticipated my The Subaru sales, service, and office staff were curteous and answered all questions about the purchase of my new Subaru Legacy. They anticipated my concerns and found the answers immediately if they did not have them at hand. I was very comfortable with all the people at the dealership especially Frank Woods our salesman. There was no pressure to buy anything we did not want. They let the car sell itself. Thanks! More

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Great Buying Experience Mark literally spent the day with us when we wanted to look at and finally purchase a WRX. His knowledge and expertise in the Subaru market are outst Mark literally spent the day with us when we wanted to look at and finally purchase a WRX. His knowledge and expertise in the Subaru market are outstanding. He got the best deal we could get locally and even saved us money on financing since we originally wanted to finance through our bank. After the purchase was finished, he took extra time and went over every feature of the car from the tech to the care and maintenance, and how to break in the new motor. He then followed us to the gas station to top off the gas tank for us since we had taken a substantial test drive. Thanks Mark for your thorough explanations and ultimately great buying experience. More

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Great Salesteam @Subaru of Jax Frank Woods at Subaru of Jax is a real customer advocate. Frank's knowledge of the Subaru product line is impressive-features, tech, safety, value... Frank Woods at Subaru of Jax is a real customer advocate. Frank's knowledge of the Subaru product line is impressive-features, tech, safety, value.... More

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It was a very smooth and simple process. Josh Strickland was very calm and courteous. I never felt pressured. He allowed me to take as much time as I needed to make my final decision. Josh Strickland was very calm and courteous. I never felt pressured. He allowed me to take as much time as I needed to make my final decision. More

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Pleased We were very pleased with the service and attention we received at Jacksonville Subaru. Sabino Martinez worked with us and enabled us to buy the car w We were very pleased with the service and attention we received at Jacksonville Subaru. Sabino Martinez worked with us and enabled us to buy the car we wanted at a fair price. Everyone there was friendly and helpful. We visited another dealer but came back to this dealer and were able to purchase the Subaru we wanted. More

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