Finance Department | Page 30

AMAZING!!! Had to get into another car as I was in a hit and run auto accident. My husband and I were NOT looking forward to another car buying experience, as th Had to get into another car as I was in a hit and run auto accident. My husband and I were NOT looking forward to another car buying experience, as the last purchase we made elsewhere was a hassle and seemed to take all night! Subaru of Jacksonville was referred to us by my Mom. She and my brother both purchased new Subarus here. I was already interested in a Subaru, but was skeptical of the buying experience. I will say that Jerry Johnson made me a believer! I never had such a positive experience than I have at Subaru of Jacksonville! Jerry and the finance team were genuinely friendly, honest, and answered all of our questions. No pressure, no haggle, just a pain-free experience! We love our new Subaru and will definitely be back!! We will also be sharing our experience with friends, family, and those looking to buy a car! More

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Great Dealership Frank Woods made car buying easy. Found the vehicle which fit our needs at a great price. Finance department got paperwork done quickly which is rar Frank Woods made car buying easy. Found the vehicle which fit our needs at a great price. Finance department got paperwork done quickly which is rare in car dealerships. More

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Excellent experience In 2002 I bought a new Subaru Outback (H6 LL Bean Edition) from a dealership in Virginia. When I moved to Jacksonville, I took my car to Subaru of Jac In 2002 I bought a new Subaru Outback (H6 LL Bean Edition) from a dealership in Virginia. When I moved to Jacksonville, I took my car to Subaru of Jacksonville for servicing. My go-to mechanic, Dan, always took excellent care of my aging car. But after 15 years, I thought it might be time to trade it in for a 2017. Even though I kept going back to Subaru of Jacksonville several times "just to look," the salesman (Jerry Johnson) never pressured me. He patiently answered all my questions and when I test drove the Outback H6 Touring model, the decision was made. Jerry made my buying experience relatively stress-free. All of the employees at Subaru of Jacksonville -- from my salesman to the Service Dept. -- are friendly, highly professional and extremely knowledgeable. As long as I own a Subaru, I will continue to go to Subaru of Jacksonville for all my auto needs. So enjoying my new car. It's so quiet and I like all the bells and whistles and, of course, the safety features. But that's what makes a Subaru a Subaru! More

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Great dealership I would recommend this dealership to all my friends they are very polite an work with you an it has a nice lay back atmosphere. Salesman Frank Woods w I would recommend this dealership to all my friends they are very polite an work with you an it has a nice lay back atmosphere. Salesman Frank Woods was a great guy an was a pleasure to do business with. More

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Wonderful dealership! I finally got my dream car! This was my first experience with Subaru. Our sales lady was cordial, friendly, very knowledgeable and patient. She answered all of my questions. She This was my first experience with Subaru. Our sales lady was cordial, friendly, very knowledgeable and patient. She answered all of my questions. She explained things to me clearly and in detail. I was very impressed with her. The financial officer made my "purchasing my dream car" very easy. Everything was explained to me about my purchase. I loved my experience at Subaru. A friend of mine got me thinking about Subaru, she loves hers, but most of all I love the Subaru commercials on television. Always heart-warming. Thank you Subaru. I made the right choice! More

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This was the first time buying a car was easy. I was very pleased with the way I was treated and how easy the entire process was. Frank was so very helpful. I believe he went over and above what I was very pleased with the way I was treated and how easy the entire process was. Frank was so very helpful. I believe he went over and above what was is the usual for selling a car. He was not aggressive and was very pleasant to work with. More

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Easy sale The transaction was short and sweet. No pressure. I had a fantastic experience with David D. He was patient and not pushy. This was the first deal The transaction was short and sweet. No pressure. I had a fantastic experience with David D. He was patient and not pushy. This was the first dealership we stopped at and the first car we looked at. Will definitely be back and refer others. The price was fair and very happy with our experience. More

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Wonderful customer service This is our second time getting a new vehicle from Subaru of Jacksonville. We knew we wanted to work with Frank Woods again because he gave us such a This is our second time getting a new vehicle from Subaru of Jacksonville. We knew we wanted to work with Frank Woods again because he gave us such a wonderful experience the first time. He recognized us immediately and remembered our names (including our son) and what car we bought a year ago. It's hard to find that kind of service these days. When working with Frank, we never felt pressured into a car as we had with other dealerships. We decided to lease an Outback. This is the first time my husband and I had ever leased a vehicle and Frank was very helpful in answering all of our questions. We will be recommending this dealership and specifically Frank to anyone we know in the market for another vehicle. More

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Absolutely incredible This was my first time buying a car and the Kimberly was the greatest person to go to. She was able to work with me until we got everything to work pe This was my first time buying a car and the Kimberly was the greatest person to go to. She was able to work with me until we got everything to work perfectly with my budget which wasn't easy. I couldn't thank her enough for her wonderful service when I purchased a 2016 Impreza More

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Best Car-Buying Experience of My Life Three weeks ago, I purchased a 2016 Subaru Forester Premium from Subaru of Jacksonville after extensive research to determine the best vehicle for my Three weeks ago, I purchased a 2016 Subaru Forester Premium from Subaru of Jacksonville after extensive research to determine the best vehicle for my life style and the best approach to buying a new car. I have purchased numerous cars over the years, and none of my previous purchases matched my extraordinarily positive experience with Subaru of Jacksonville. After considerable Internet research I decided to use TrueCar values during the purchase process but to avoid using the TrueCar Certified Dealer process that can lead to a flurry of emails and calls from multiple Subaru dealers. The web site of Subaru of Jacksonville was extremely easy while searching their stock of new vehicles, selecting the one that I wanted, and initiating my Internet inquiry regarding that vehicle. I mentioned in my inquiry that I knew the TrueCar Best Price for a TrueCar Certified Dealer purchase but wanted only to deal with Subaru of Jacksonville if possible. Within a short time, Jerry Johnson, Sales Manager, called me with a price that was below the TrueCar Best Price, and I accepted that price. I placed my desired car on hold with a nominal credit card charge until I could drive down from Savannah, GA to complete the sales process and to pick up my car. Although I was extraordinarily pleased with my telephone conversation with Jerry Johnson, I was relatively certain, when I arrived at the dealership, that I would have to deal with the "bad cop" of this dealership during the remainder of the sales process. My experience proved that the "bad cop" does not excess and that this dealership is fully committed to a positive car-buying experience. Jerry Johnson was even nicer in person than he was on the telephone, and I soon realized that he is an extraordinary human being who loves helping people. He is also extremely knowledgeable regarding Subaru car features and services, and he became my trusted guide through the sales process and did everything possible to make it an easy, understandable, and enjoyable experience. He also impressed me with his insistence that I feel free to contact him in the future with any additional questions that I might have regarding my vehicle. I financed this purchase with this dealership, and this portion of the sales process was equally satisfactory. There was a lot of paperwork to complete, but it was handled professionally with a genuine concern for my wellbeing. I traveled from Savannah, GA to Subaru of Jacksonville because of their dealership reviews, and I discovered that the excellent ratings of this dealership are well-deserved. I strongly recommend Subaru of Jacksonville if you are interested in purchasing a Subaru! More

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