Fran Scepanovich | Page 10

Exceptional Customer Service This is my second time buying a car from Heritage Cadillac. My salesperson each time was Fran Scepanovich. She is what makes me come back. She knows This is my second time buying a car from Heritage Cadillac. My salesperson each time was Fran Scepanovich. She is what makes me come back. She knows my taste and exactly what I'm looking for. She pays attention to detail, and knows exactly what to do to make her customers feel comfortable. I will continue to buy my cars from Fran and Heritage Cadillac. More

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Amazing Experience! I just want to start off by saying that this was the most pleasant experience I've had at any dealership! Very polite, accommodating, and most importa I just want to start off by saying that this was the most pleasant experience I've had at any dealership! Very polite, accommodating, and most importantly felt like family. From the moment I was picked up at the airport, to being greeted at the dealer, I have nothing but good words to say. If you're in the market for a pre-owned Cadillac, see Fran, you will not be disappointed! Daren went above and beyond to make sure the entire process went smooth and that is the reason why is the Manager there. Thanks again for everything Heritage Cadillac and I love my CTS-V! More

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Very professional and knowledgeable Fran was very professional and knowledgeable. Her friendly personality and smile made my experience very enjoyable. I would highly recommend seeing Fr Fran was very professional and knowledgeable. Her friendly personality and smile made my experience very enjoyable. I would highly recommend seeing Fran when interested in a used Cadillac that Heritage Cadillac. More

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Easiest car purchase ever! My husband and I had a wonderful experience buying our car at Heritage Cadillac. We are extremely satisfied with our purchase and experience. Fran Sc My husband and I had a wonderful experience buying our car at Heritage Cadillac. We are extremely satisfied with our purchase and experience. Fran Scepanovich exceeded our expectations with excellent customer service. She is amazing at what she does! Frank (in Finance) was a pleasure to work with. He was professional and friendly. The entire staff at Heritage work together to help their customers! More

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warranty work been dealing with heritage for over 20 years, Fran, Daren, sue always greet you with a smile and a kind word, Dan paz, knew him from naperville Cadill been dealing with heritage for over 20 years, Fran, Daren, sue always greet you with a smile and a kind word, Dan paz, knew him from naperville Cadillac good guy very helpful, Burell Henry is the only reason i bring my in for service. Chris and the dearly departed John are not people with whom any one can deal with and expect to walk away with a smile. As far as Mr Herrera, all i can say is i would much rather contend with killer bees then deal with this man again. ps. i wish Eddie would come out of retirement, dealing with him was a real joy. More

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Ready to get another Caddy So happy to do business with Heritage Cadillac their Sales Staff are so helpful and knowledgeable, Thank you Fran. Daren & Dan Casa for your help. So happy to do business with Heritage Cadillac their Sales Staff are so helpful and knowledgeable, Thank you Fran. Daren & Dan Casa for your help. 5 star treatment all the way. More

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Great people, always motivated to help. Great people. Fran in Pre-Owned did an outstanding job helping us secure a new vehicle. I recommend this dealership to anyone that wants to be treated Great people. Fran in Pre-Owned did an outstanding job helping us secure a new vehicle. I recommend this dealership to anyone that wants to be treated greatly and leaving with 100% satisfaction. More

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Great Fran was very kind and help full she treated me as if i where a friend. And they worked with me to help me get the a better monthly payment. Tha Fran was very kind and help full she treated me as if i where a friend. And they worked with me to help me get the a better monthly payment. Thanks Dave. More

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Not your average dealership What can i say,i was pleasantly surprised! Fran S. Is fantastic! I didnt feel uncomfortable and she made me feel at ease. Would buy from them again an What can i say,i was pleasantly surprised! Fran S. Is fantastic! I didnt feel uncomfortable and she made me feel at ease. Would buy from them again and probably will! More

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Exceptional Customer Service Being in sales myself I understand the importance of making your client feel comfortable. Fran and Daren made a very stressful situation a great expe Being in sales myself I understand the importance of making your client feel comfortable. Fran and Daren made a very stressful situation a great experience. I Was forced to buy a car after being in a collision and was not able to take my time doing my own research. Fran and Daren were there to help me find a car that was safe, dependable and within my budget. Even though I was purchasing a used car, they treated me with respect and were there to help me make some quick decisions and feel comfortable through the process. Frank was also very helpful with helping us choose the right extended warranty to ensure my car was covered even after the certified pre-owned warranty expired. He also was able to get a lower rate than my personal bank was offering for the loan. I would refer this team to anybody who is looking to purchase a used Cadillac. More

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