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Franchesca Osorio
Franchesca Osorio at Palm Chevrolet

Franchesca Osorio

Service Advisor

Palm Chevrolet

2300 SW College Rd
Ocala, FL 34471

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4.5
110 Reviews

Languages Spoken

Spanish Spanish

4.5

110 Reviews

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110 Reviews of Franchesca Osorio

July 02, 2025

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Employee Rating

Great Customer service, and they go out of their way to find solutions. Very comfortable waiting area. More

by Neiver G
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Recommend Dealer
Yes
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Jul 03, 2025

Palm Chevrolet responded

Thank you for your kind words, Neiver! We at Palm Chevrolet are thrilled to hear that you experienced great customer service and found our waiting area comfortable. We always strive to go above and beyond to meet our customers' needs. We look forward to welcoming you back soon! Best, The Palm Chevrolet Team

June 16, 2025

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Employee Rating

Every thing was fine, and went nice and fast. Was very pleased with the results More

by Mysticwolf35l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Calcaterra, Daniel Mullener, Scott Kelly

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Jun 16, 2025

Palm Chevrolet responded

Thank you for your wonderful review! We are thrilled to hear that everything went smoothly for you and that you were pleased with the results at Palm Chevrolet. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Wayne Bogle Parts and Service Director

June 16, 2025

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My brand new 2025 Equinox was there for 2 days when I picked up my car it was not given a car wash and the driver side mat was dirty I have always he’d my other vehicles returned clean after being at a d More

by KELLYGALATI
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 16, 2025

Palm Chevrolet responded

Thank you for sharing your experience with us, Kelly. I understand that receiving your brand new 2025 Chevrolet Equinox in less-than-perfect condition is disappointing, especially after being accustomed to better service. We appreciate your feedback, and we strive to maintain high standards at Palm Chevrolet. Please feel free to reach out to us directly so we can address your concerns and ensure a better experience in the future. Your satisfaction is important to us. Sincerely, Wayne Bogle Parts and Service Director

June 16, 2025

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The service was great and the timing was perfect! Appreciate the timeframe and turnaround time. More

by ryondiana
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 17, 2025

Palm Chevrolet responded

Thank you for your kind words, Diana! I am thrilled to hear that you had a great experience with the service at Palm Chevrolet, and that our timing met your needs. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Wayne Bogle Parts and Service Director

June 13, 2025

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I sit in your very clean waiting room. As my car was getting the oil change and my tires rotated.I was in there more than an hour and a happy customer More

by mmwhitt1953
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 13, 2025

Palm Chevrolet responded

Thank you for your wonderful feedback! I'm thrilled to hear you enjoyed your time in our clean waiting room while we took care of your oil change and tire rotation. Your satisfaction is a priority for us at Palm Chevrolet. We look forward to welcoming you back for your next visit! Sincerely, Wayne Bogle Parts and Service Director

June 04, 2025

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Everyone is always willing to help. Very busy dealer but will do what they can to accommodate More

by AKASSAK81
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 05, 2025

Palm Chevrolet responded

Thank you for your kind words! We truly appreciate your feedback about the team at Palm Chevrolet. We're glad to hear that you felt supported even during our busy times. We look forward to serving you again in the future! Best, The Palm Chevrolet Team

May 27, 2025

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It took two days to get a determination of the problem, and I had to call to get it. The communication to me was not what I normally get from Palm. It was like they were over worked, and to Bessy to call More

by FREDOBAR
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 27, 2025

Palm Chevrolet responded

Thank you for sharing your experience with us. I understand the importance of timely communication, but I am glad to hear that our team was nice during your visit. Your feedback about the communication process is valuable, and I appreciate your understanding. We strive to maintain high standards at Palm Chevrolet, and we will work on improving in this area. We look forward to assisting you again in the future! Sincerely, Wayne Bogle Parts and Service Director

May 26, 2025

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Employee Rating

Very friendly staff. My Corvette came back from the body shop looking good as new. They took care of some recalls and tsb's while there. They delt with the insurance comp More

by SPORTSHOOZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Body Shop: Amy, Ariel, Hector, Jonathan. All 5 stars

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May 26, 2025

Palm Chevrolet responded

Thank you so much for your review! I'm happy that your Chevrolet Corvette is looking good as new and that our team at Palm Chevrolet was able to handle everything to your satisfaction. We appreciate your feedback about our friendly staff and look forward to assisting you again in the future! Sincerely, Wayne Bogle Parts and Service Director

May 18, 2025

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Employee Rating

This is a top notch dealership. Friendly. Efficient, super service. Great waiting area. They scan your vehicle to look for issues that you might not be aware of. More

by TOWERS04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Calcaterra, Brandon Maynard, Rick Davis, Daniel Mullener, Scott Kelly, John C. Zurakowski, George Foster

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May 18, 2025

Palm Chevrolet responded

Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience at Palm Chevrolet. Our team strives to provide friendly and efficient service, and it’s great to know you appreciated our waiting area and vehicle scanning process. We look forward to serving you again in the future! Sincerely, Wayne Bogle Parts and Service Director

May 17, 2025

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Employee Rating

They fixed my car for free. I wasn’t expecting that at all. Great customer service. More

by darrenglandon
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 17, 2025

Palm Chevrolet responded

Thank you so much for your kind words, Darren! We at Palm Chevrolet are thrilled to hear that you received great customer service and that we could help you with your car at no cost. We look forward to assisting you again in the future! Sincerely, Wayne Bogle Parts and Service Director

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