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Franchesca Osorio
Franchesca Osorio at Palm Chevrolet

Franchesca Osorio

Service Advisor

Palm Chevrolet

2300 SW College Rd
Ocala, FL 34471

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4.5
123 Reviews

Languages Spoken

Spanish Spanish

4.5

123 Reviews

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123 Reviews of Franchesca Osorio

September 07, 2025

Dealership Rating
Employee Rating

Unable to fix problem. They said that they hear the noise it’s making and that it shouldn’t be making the noise but they can not find where it’s coming from. Told me to jus More

by ryanyesryan2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John McMichael, Dennis Calcaterra, Brandon Maynard, Jason Sanabria, Scott Mills, Mike Gonzalez, IL Park, Daniel Mullener, Scott Kelly

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Sep 08, 2025

Palm Chevrolet responded

Thank you for sharing your experience with us, Ryan. I understand your frustration regarding the noise issue with your vehicle. At Palm Chevrolet, we strive to address all concerns thoroughly, and I appreciate your feedback regarding our service team’s response. I encourage you to reach out to us directly so we can further assist. Your satisfaction is important to us, and we want to ensure that your concerns are addressed properly. Thank you again for your input. Sincerely, Wayne Bogle Parts and Service Director

Sep 08, 2025

ryanyesryan2020 responded

I have reached out to you >directly< MULTIPLE times and brought the truck in MULTIPLE times, Only for you to tell me you can not hear the noise.. after I tell you you have to drive it for 20 or so min for it to warm up and then the noise always starts, but yet you tell me you can not hear the noise so I pick the truck up and THEN on my way home 20 min after driving it the noise starts like I said it would. So the last time we brought it in we warmed the truck up so it was making the noise, had a representative from your location get in the truck with me and went for a drive, and guess what, you all acknowledged the noise and after a few days of you having it, came back with- yes we hear it but don’t know what’s wrong so keep driving it until it gets worse then come back. what?! I bought the truck from you guys with a warranty thinking I would be covered, but what a joke the service department is. YOU should reach out to me directly to resolve this! I reached out to you directly already by bringing the truck to you Multiple times ! Sad thing is, this is my fifth Chevy I have bought from your location and your sister location over the years. But now, xxxx the next one will be a doge or ford from a dealership that will take the time to drive the vehicle and figure out what the problem is! Not just “yeah we know there is a problem but can’t figure it out just wait for it to get worse then come back!” What! It’s like I bought this truck from a buy here pay here dealership! But by all means, YOU reach out to ME directly to figure this out, I have already done too much on my end.

September 02, 2025

Dealership Rating
Employee Rating

Me encantó la atención del señor Angel y la atención de los manayer por aser todo lo posible por la compra de mi nuevo vehículo Blazer ev 2025 More

by robertsjlp1018
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John McMichael, Angel Beauchamp, Brandon Maynard, Rick Davis, Jason Sanabria, Sven Reiter

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Sep 03, 2025

Palm Chevrolet responded

¡Gracias por compartir su experiencia, Robert! Nos alegra saber que recibió un excelente servicio del Sr. Ángel y del equipo de Palm Chevrolet al comprar su nueva Chevrolet Blazer EV 2025. Valoramos su confianza y esperamos verlo pronto. ¡Disfrute de su nuevo vehículo! Saludos cordiales, The Palm Chevrolet Team

September 01, 2025

Dealership Rating
Employee Rating

Franchesca was very professional and courteous and explained what will be done to fix the issue. The repair was done within the timeline given and was very pleased.. More

by jerry.b.singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 01, 2025

Palm Chevrolet responded

Thank you, Jerry! I'm glad to hear about your positive experience with Franchescaat Palm Chevrolet. It's great to know that our team provided professional and courteous service and that the repairs were completed on time. We appreciate your feedback and look forward to assisting you again. Sincerely, Wayne Bogle Parts and Service Director

August 24, 2025

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Employee Rating

So far they have done great work ,easy communication when they had the vehicle for more than one day .detailed receipt of all work that was completed More

by Donald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 25, 2025

Palm Chevrolet responded

Thank you for your wonderful review, Donald! I'm glad to hear that your experience with Palm Chevrolet has been positive and that you appreciated our communication and detailed receipts. We strive to provide excellent service, and it’s great to know we met your expectations. We look forward to serving you again in the future! Sincerely, Wayne Bogle Parts and Service Director

August 18, 2025

Dealership Rating
Employee Rating

Friendly, very efficient. They bring their “A” game with every experience. This is a very well ran dealership. More

by TOWERS04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John McMichael, Dennis Calcaterra, Brandon Maynard, Rick Davis, Mike Gonzalez, Daniel Mullener, Scott Kelly, John C. Zurakowski, George Foster

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Aug 18, 2025

Palm Chevrolet responded

Thank you so much for your wonderful review! I truly appreciate your kind words about Palm Chevrolet and am thrilled to hear that you had such a positive experience with us. Our team strives to bring their “A” game, and it’s great to know that it shows. We look forward to seeing you again soon! Sincerely, Wayne Bogle Parts and Service Director

August 18, 2025

Dealership Rating
Employee Rating

Bobbiesue was awesome! She got me checked in as soon as she finished up with the previous customer, texted me updates to keep me informed during the entire process, and mad More

by gentry.skyla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Calcaterra, Sven Reiter, Kevin Olson, Daniel Mullener, Scott Kelly , Bobbiesue Murphy (5 stars)

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Aug 18, 2025

Palm Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear about your positive experience with Bobbiesue at Palm Chevrolet. Keeping you informed and ensuring your car was serviced promptly is what we strive for! We’ll be sure to pass along your shoutout to our hardworking team. We look forward to serving you again in the future! Sincerely, Wayne Bogle Parts and Service Director

August 02, 2025

Dealership Rating
Employee Rating

Felt like I was being up sold and not getting genuine recommendations. When picking up I had to wait for an available service manager that felt it was more important to gossip with coworkers than cash me More

by ERIC.R.STEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Calcaterra , Jonathan

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Aug 03, 2025

Palm Chevrolet responded

Thank you for sharing your experience, Eric. I understand that waiting for service detailed reports and feeling pressured can be frustrating. At Palm Chevrolet, we strive to provide genuine recommendations and thorough communication. Your feedback is valuable, and I encourage you to reach out to me directly so we can discuss your concerns and improve our service. I appreciate your input and hope to assist you better in the future. Sincerely, Wayne Bogle Parts and Service Director

August 01, 2025

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Employee Rating

I like the fact that they make sure you are taking care of. As well as answering all your questions More

by FREDERICKPOLLARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig

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Aug 01, 2025

Palm Chevrolet responded

Thank you for your wonderful review, Frederick! We at Palm Chevrolet are thrilled to hear that you appreciated our commitment to taking care of our customers and answering all your questions. Your satisfaction is our priority, and we hope to see you again soon! Best, The Palm Chevrolet Team

July 30, 2025

Dealership Rating
Employee Rating

Very friendly and respectful they were done on time. I appreciate how quick car was done More

by sunshineallday216@ gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 30, 2025

Palm Chevrolet responded

Thank you for your feedback! It's great to hear you found our team at Palm Chevrolet friendly and respectful, and that we completed your car service on time. We appreciate you choosing us and look forward to welcoming you back for your next visit. Sincerely, Wayne Bogle Parts and Service Director

July 18, 2025

Dealership Rating
Employee Rating

The service and treatment was outstanding. The service representative was kind and helpful. The waiting time was brief and pleasant. More

by OHAMOBLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 18, 2025

Palm Chevrolet responded

Thank you for your wonderful review! I'm delighted to hear that you had an outstanding experience at Palm Chevrolet. Our team strives to provide kind and helpful service, and we're glad that the brief waiting time added to your pleasant visit. We look forward to welcoming you back next time! Sincerely, Wayne Bogle Parts and Service Director

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