Franchesca Osorio
Franchesca Osorio at Palm Chevrolet

Franchesca Osorio

Service Advisor

Palm Chevrolet

2300 SW College Rd
Ocala, FL 34471

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4.4
149 Reviews

Languages Spoken

Spanish Spanish

4.4

149 Reviews

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149 Reviews of Franchesca Osorio

January 22, 2026

Dealership Rating
Employee Rating

Upon arrrival my tech was busy and rude once a fellow employee mentioned I was there for her. After a few minutes waiting the other tech helped me out and I asked him to change my service tech to him. My More

by Amanda B
Service Time
Recommend Dealer
No

Other Employees Tagged: Dennis Calcaterra

Jan 22, 2026

Palm Chevrolet responded

Thank you for taking the time to provide your feedback, Amanda. I understand that consistent attention from your assigned service technician, accurate service work, and transparent pricing all contribute to a smoother experience. Comments like yours help me evaluate the overall service experience at Palm Chevrolet and highlight areas for improvement. If you’d like to continue the conversation or share more about your visit, please feel free to contact us directly. Your input is important as we work to enhance every customer interaction. Sincerely, Wayne Bogle Parts and Service Director

January 19, 2026

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Employee Rating

Over the past few years, I’ve had many issues with my GM trucks. Palm Chevrolet is the only dealer in Ocala Florida, where we relocate for the winter. Their team was unsuccessful on two occasions with repai More

by Ponymom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 19, 2026

Palm Chevrolet responded

Thank you for sharing your experience with us. I understand the frustration that comes with vehicle repairs and appreciate your feedback regarding your GM trucks. At Palm Chevrolet, we are continually working to improve our services and technician expertise. If you would like to discuss this matter further, please contact us directly. We hope to provide you with a better experience in the future. Sincerely, Wayne Bogle Parts and Service Director

January 17, 2026

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Employee Rating

This dealership was awesome in so many respects. Clean everything and very personable staff. I was met at the door and from that moment on it was a very pleasant experience. More

by wsachs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Daniels

Jan 18, 2026

Palm Chevrolet responded

Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience at Palm Chevrolet. Our team takes great pride in providing a clean and welcoming environment, and it's fantastic to know that our staff made a great impression. We look forward to seeing you again soon! Best, The Palm Chevrolet Team

Jan 20, 2026

wsachs responded

good dealer

December 28, 2025

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Employee Rating

Franchesca is an amazing service writer and a pleasure to work with! Totally recommend Chevy! More

by JMILLER72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 28, 2025

Palm Chevrolet responded

Thank you for your kind words! I'm thrilled to hear that you had a great experience with Franchesca at Palm Chevrolet. I appreciate your recommendation, and we look forward to assisting you again in the future! Sincerely, Wayne Bogle Parts and Service Director

December 23, 2025

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Employee Rating

Dealership was fair, I don't like going back and forth with financing. Most customers would appreciate bottom line, if you can then do it if you can't the go somewhere else. Aaron wasn't there for purchas More

by ericjones46
Recommend Dealer
Yes

Other Employees Tagged: Dennis Calcaterra, Aaron Jersey , Parts dept needs improvement they were uninformed so they appeared unorganized

Dec 24, 2025

Palm Chevrolet responded

Thank you for sharing your experience with us, Eric. We appreciate your feedback regarding the financing process and understand that a straightforward approach can be beneficial for many customers. We're glad to hear that Aaron provided you with the necessary information for your purchase and that you enjoyed the video chat feature! If you have any further questions or need assistance, please feel free to reach out to us at Palm Chevrolet. We look forward to serving you again! Best, The Palm Chevrolet Team

December 20, 2025

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All the staff did a great job. I will recommend Palm Chevy for people who are looking for New and preowned cars and service. More

by COOLOVEJOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2025

Palm Chevrolet responded

Thank you for your review! I appreciate your recognition of our staff and am glad you would recommend Palm Chevrolet for both new and pre-owned cars, as well as service. We look forward to welcoming you back to our dealership in the future! Sincerely, Wayne Bogle Parts and Service Director

December 20, 2025

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Employee Rating

Removed horn and high beam fuses and didn’t replace after updating computer due to recalls. More

by arkiparada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 21, 2025

Palm Chevrolet responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the removal of the horn and high beam fuses during the computer update for recalls. Your concerns are important. Please reach out to us directly at Palm Chevrolet so we can discuss this matter further. Thank you again for bringing this to our attention. Sincerely, Wayne Bogle Parts and Service Director

December 18, 2025

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Employee Rating

Francesca kept me informed from the beginning until the service was performed. And provide the required vehicle information. More

by neiver.guevara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2025

Palm Chevrolet responded

Thank you for your wonderful review, Neiver! I'm thrilled to hear that Francesca provided you with excellent service and kept you informed throughout the process. At Palm Chevrolet, we strive to ensure our customers have a seamless experience. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Wayne Bogle Parts and Service Director

December 07, 2025

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Employee Rating

Friendly, efficient and prompt says it all. I was pleasantly surprised. I did feel some of the added charges were padding and were only to inflate the total. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 07, 2025

Palm Chevrolet responded

Thank you for your feedback, Ken! We’re thrilled to hear that you found our service to be friendly, efficient, and prompt. At Palm Chevrolet, we strive to provide a positive experience for all our customers. We appreciate your comments regarding the charges and will certainly consider them. Please feel free to reach out to us if you have any further questions or concerns. We hope to see you again soon! Best, The Palm Chevrolet Team

December 01, 2025

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Employee Rating

Service was great. Scott was very helpful to see me through from start to finish during the process. Franchesca was very helpful also in answering my questions. Thanks More

by SL0811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Kelly

Dec 02, 2025

Palm Chevrolet responded

Thank you for your kind words! I am thrilled to hear that you had a great experience at Palm Chevrolet and that Scott and Franchesca were able to assist you throughout the process. We truly appreciate your feedback and hope to see you again soon! Sincerely, Wayne Bogle Parts and Service Director

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