Franco Ruffolo | Page 5

Franco was great. Quick service, no mind games. Straightforward. Will be a customer for life. Quick service, no mind games. Straightforward. Will be a customer for life. More

by llestarge Verified Customer Verified Customer

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Quick painless and zero pressure. Franco Ruffolo was awesome to work with. will highly recommend Biggers Mazda! Franco Ruffolo was awesome to work with. will highly recommend Biggers Mazda! More

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If you want a straight-forward, transparent car purchase, then go to Biggers Mazda. No mind games. No deceptive sales practices. No pressure to buy an extended warranty. No additional fees or add on packages then go to Biggers Mazda. No mind games. No deceptive sales practices. No pressure to buy an extended warranty. No additional fees or add on packages you never wanted in the first place. I contacted Franco because there are a lot of positive reviews online from his customers. He was professional, answered all of my questions, gave me the CPO inspection report, and gave me an itemized out the door price over the phone with no hesitation. Also, there are no finance managers. The salesperson you make the deal with is the one who guides you through signing the contract. Like I said earlier, no pressure at all to buy any packages or warranties. This is a rare experience in the car market today. Yes, he couldn't lower the price on the CPO 2021 CX5, but it was already fairly priced unlike Carmax where they don't negotiate and they are $3k to $4k above the market. I asked Franco if their lenders could beat the 12.69% interest rate my credit union gave me, he ran my credit and was able to help me secure a 9.25% APR from a local bank. When I had an issue getting a ride to the dealership for a test drive and to sign the papers, his manager arranged for one of their employees to pick me up at my house and bring me in for the deal. I live 26 miles from the dealership! Overall, this was an easy, stress free process. You really can't ask for much more than that. More

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Tried working with Franco Ruffolo. Straight up said they do not negotiate. I brought to his attention another dealer offer and offered the chance for them to match it as Biggers is on Straight up said they do not negotiate. I brought to his attention another dealer offer and offered the chance for them to match it as Biggers is on my way to work. Insisted they do not negotiate. I went in a few days later hoping that maybe an in-person negotiation would be better. The moment he recognized me he told me rather aggressively that they do not negotiate. He told my wife that they are basically Carmax. We left. No offer to speak to the General Manager or Sales Manager. More

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Overall experience was very good and efficent. I would recommend the dealership for anyone looking for a new vehicle. I would recommend the dealership for anyone looking for a new vehicle. More

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Franco and the staff at Biggers are fantastic! When I first went to test drive cars and see what I liked, Franco didn’t pressure me or make me feel rushed at all. I was honest that I was going to When I first went to test drive cars and see what I liked, Franco didn’t pressure me or make me feel rushed at all. I was honest that I was going to a few Kia dealers to test more cars before making my decision and he was so kind and told me to let him know whatever I decide. Every dealership I went to after was pressuring me, wouldn’t let me speak for myself and trying to have me pay more than I was comfortable with. I knew that, going with Franco at Biggers, I would be treated respectfully and not be pressured in my decisions. They gave me a great trade in value for my previous vehicle and the process was so smooth. Their whole staff was wonderful and they are a very honest dealership just looking to help you get the best vehicle for you. I will always recommend them, especially Franco! More

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It’s always a pleasant experience when visiting Biggers Mazda, from sales to service we’ve never had anything but a great experience. We’ve purchased 3 cars from Biggers over the years and referred several Mazda, from sales to service we’ve never had anything but a great experience. We’ve purchased 3 cars from Biggers over the years and referred several more friends and family who have purchased vehicles as well. More

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We have bought 4 Mazda’s from Biggers and Franco. He is very knowledgeable about the vehicles and all the different features. He is a very kind young man and we will be back to buy our 5th car. We have 2 M very knowledgeable about the vehicles and all the different features. He is a very kind young man and we will be back to buy our 5th car. We have 2 Mazda CX5’s currently and a Mazda 3 and another CX5 in the past. More

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We have purchased 4 vehicles from Franco and he is the best. We were given great prices and he makes sure you are happy. Even when we bring in ours cars in for service, he comes by to say hi and make sure best. We were given great prices and he makes sure you are happy. Even when we bring in ours cars in for service, he comes by to say hi and make sure you are being taken care of. If you need a car stop by and see Franco. More

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Franco was a pleasure to deal with - he was incredibly responsive, always willing to answer questions, and very friendly. We were able to get most of the work done over email and through the dealership's responsive, always willing to answer questions, and very friendly. We were able to get most of the work done over email and through the dealership's online store, which made the actual process of coming in to finalize paperwork super efficient and quick. It was overall a great experience and a much simpler process than I was expecting, so I would definitely recommend Franco and Biggers Mazda to anyone in the market for a new car. More

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