Franco Ruffolo | Page 4

Franco Ruffolo was amazing. He was very knowledgeable, kind, helpful, explained and answered all my questions and I never felt pressured to purchase a car. It was a great expe He was very knowledgeable, kind, helpful, explained and answered all my questions and I never felt pressured to purchase a car. It was a great experience ! More

by FOXSTC Verified Customer Verified Customer

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Franco was great to work with! He is kind and patient, he listens, is respectful, and very knowledgeable. Thank you Franco! He is kind and patient, he listens, is respectful, and very knowledgeable. Thank you Franco! More

by jean.pflanz Verified Customer Verified Customer

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We thought that Biggers Mazda was warm and welcoming. We were comfortable and felt at ease at all times. We were comfortable and felt at ease at all times. More

by rpribich Verified Customer Verified Customer

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I do appreciate how easy Franco made the entire process. I would recommend this dealership. I would recommend this dealership. More

by lindsaymoore328 Verified Customer Verified Customer

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Franco was great. Quick service, no mind games. Straightforward. Will be a customer for life. Quick service, no mind games. Straightforward. Will be a customer for life. More

by llestarge Verified Customer Verified Customer

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Quick painless and zero pressure. Franco Ruffolo was awesome to work with. will highly recommend Biggers Mazda! Franco Ruffolo was awesome to work with. will highly recommend Biggers Mazda! More

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If you want a straight-forward, transparent car purchase, then go to Biggers Mazda. No mind games. No deceptive sales practices. No pressure to buy an extended warranty. No additional fees or add on packages then go to Biggers Mazda. No mind games. No deceptive sales practices. No pressure to buy an extended warranty. No additional fees or add on packages you never wanted in the first place. I contacted Franco because there are a lot of positive reviews online from his customers. He was professional, answered all of my questions, gave me the CPO inspection report, and gave me an itemized out the door price over the phone with no hesitation. Also, there are no finance managers. The salesperson you make the deal with is the one who guides you through signing the contract. Like I said earlier, no pressure at all to buy any packages or warranties. This is a rare experience in the car market today. Yes, he couldn't lower the price on the CPO 2021 CX5, but it was already fairly priced unlike Carmax where they don't negotiate and they are $3k to $4k above the market. I asked Franco if their lenders could beat the 12.69% interest rate my credit union gave me, he ran my credit and was able to help me secure a 9.25% APR from a local bank. When I had an issue getting a ride to the dealership for a test drive and to sign the papers, his manager arranged for one of their employees to pick me up at my house and bring me in for the deal. I live 26 miles from the dealership! Overall, this was an easy, stress free process. You really can't ask for much more than that. More

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Tried working with Franco Ruffolo. Straight up said they do not negotiate. I brought to his attention another dealer offer and offered the chance for them to match it as Biggers is on Straight up said they do not negotiate. I brought to his attention another dealer offer and offered the chance for them to match it as Biggers is on my way to work. Insisted they do not negotiate. I went in a few days later hoping that maybe an in-person negotiation would be better. The moment he recognized me he told me rather aggressively that they do not negotiate. He told my wife that they are basically Carmax. We left. No offer to speak to the General Manager or Sales Manager. More

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Overall experience was very good and efficent. I would recommend the dealership for anyone looking for a new vehicle. I would recommend the dealership for anyone looking for a new vehicle. More

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Franco and the staff at Biggers are fantastic! When I first went to test drive cars and see what I liked, Franco didn’t pressure me or make me feel rushed at all. I was honest that I was going to When I first went to test drive cars and see what I liked, Franco didn’t pressure me or make me feel rushed at all. I was honest that I was going to a few Kia dealers to test more cars before making my decision and he was so kind and told me to let him know whatever I decide. Every dealership I went to after was pressuring me, wouldn’t let me speak for myself and trying to have me pay more than I was comfortable with. I knew that, going with Franco at Biggers, I would be treated respectfully and not be pressured in my decisions. They gave me a great trade in value for my previous vehicle and the process was so smooth. Their whole staff was wonderful and they are a very honest dealership just looking to help you get the best vehicle for you. I will always recommend them, especially Franco! More

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