Franco Ruffolo | Page 4

Tried working with Franco Ruffolo. Straight up said they do not negotiate. I brought to his attention another dealer offer and offered the chance for them to match it as Biggers is on Straight up said they do not negotiate. I brought to his attention another dealer offer and offered the chance for them to match it as Biggers is on my way to work. Insisted they do not negotiate. I went in a few days later hoping that maybe an in-person negotiation would be better. The moment he recognized me he told me rather aggressively that they do not negotiate. He told my wife that they are basically Carmax. We left. No offer to speak to the General Manager or Sales Manager. More

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Overall experience was very good and efficent. I would recommend the dealership for anyone looking for a new vehicle. I would recommend the dealership for anyone looking for a new vehicle. More

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Franco and the staff at Biggers are fantastic! When I first went to test drive cars and see what I liked, Franco didn’t pressure me or make me feel rushed at all. I was honest that I was going to When I first went to test drive cars and see what I liked, Franco didn’t pressure me or make me feel rushed at all. I was honest that I was going to a few Kia dealers to test more cars before making my decision and he was so kind and told me to let him know whatever I decide. Every dealership I went to after was pressuring me, wouldn’t let me speak for myself and trying to have me pay more than I was comfortable with. I knew that, going with Franco at Biggers, I would be treated respectfully and not be pressured in my decisions. They gave me a great trade in value for my previous vehicle and the process was so smooth. Their whole staff was wonderful and they are a very honest dealership just looking to help you get the best vehicle for you. I will always recommend them, especially Franco! More

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It’s always a pleasant experience when visiting Biggers Mazda, from sales to service we’ve never had anything but a great experience. We’ve purchased 3 cars from Biggers over the years and referred several Mazda, from sales to service we’ve never had anything but a great experience. We’ve purchased 3 cars from Biggers over the years and referred several more friends and family who have purchased vehicles as well. More

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We have bought 4 Mazda’s from Biggers and Franco. He is very knowledgeable about the vehicles and all the different features. He is a very kind young man and we will be back to buy our 5th car. We have 2 M very knowledgeable about the vehicles and all the different features. He is a very kind young man and we will be back to buy our 5th car. We have 2 Mazda CX5’s currently and a Mazda 3 and another CX5 in the past. More

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We have purchased 4 vehicles from Franco and he is the best. We were given great prices and he makes sure you are happy. Even when we bring in ours cars in for service, he comes by to say hi and make sure best. We were given great prices and he makes sure you are happy. Even when we bring in ours cars in for service, he comes by to say hi and make sure you are being taken care of. If you need a car stop by and see Franco. More

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Franco was a pleasure to deal with - he was incredibly responsive, always willing to answer questions, and very friendly. We were able to get most of the work done over email and through the dealership's responsive, always willing to answer questions, and very friendly. We were able to get most of the work done over email and through the dealership's online store, which made the actual process of coming in to finalize paperwork super efficient and quick. It was overall a great experience and a much simpler process than I was expecting, so I would definitely recommend Franco and Biggers Mazda to anyone in the market for a new car. More

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Franco was awesome! So professional and great to work with. He explained everything in the process and was not pushy at all. Was available anytime for questions with. He explained everything in the process and was not pushy at all. Was available anytime for questions More

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Best dealer to deal with! Mazda Dealership has the friendliest sales staff. They are not pushy and are genuinely interested in helping you make the best purchase possible. They Mazda Dealership has the friendliest sales staff. They are not pushy and are genuinely interested in helping you make the best purchase possible. They understand that they are in competition with other dealers for your business but they also realize that the buyer is the one who drives away with the car. They want to make sure that you not only enjoy the car, but that it’s the rifgt fit for you and your family. When it’s time to buy another car, I will certainly look to buying from this dealer again. More

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Bigger's Mazda scores another Home Run for me I stopped by Bigger's Mazda to look at the new 2017 CX-5s that had just arrived. I was 2 years into a 3 year lease of my current CX-5, so I wasn't ex I stopped by Bigger's Mazda to look at the new 2017 CX-5s that had just arrived. I was 2 years into a 3 year lease of my current CX-5, so I wasn't expecting to be able to do any type of deal, but just in case (wishful thinking maybe), I brought both of my keys fobs with me. Well, to make a long story short - I drove off the lot that day with my new 2017 CX-5 with the biggest smile on my face. This is the third car I have purchased/leased with these folks, and I swear it gets better every time - and the first time was already great! I used to deal with Marco, but this time I was met on the lot by Franco. He was very polite, listened to my questions and then sat down with me to discuss my options. He made everything work out for me, going the extra mile to make sure I was happy. And once again, I have to mention Ron Liszka, who recognized me and came out to chat and was super professional as always. He was able to make the deal happen by rewarding me for being a repeat buyer and easing the price down that last little bit (not so little actually) to make the deal happen. Lastly, I would also like to mention the Finance guy John, who was filling in that day but was a pleasure to deal with as well. As I said in my other reviews - if you are looking for a Mazda, you HAVE to check these folks out. You are doing yourself a disservice if you don't. Total professionalism, no pressure, no "BS", just trying their best to make all parties happy. And although this was a Sales transaction, their Service Department is top notch as well. I am a customer for life of this dealership. I am hopefully retiring soon and moving out of the state. You can bet your last dollar however, that when it's car buying time, I will be right back at Bigger's Mazda - these folks are that good. Thank you to everyone at Bigger's Mazda!!! More

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