Frank Adinolfi

Amy Hinkle is my new client advisor. She has been cheerful, professional, very kind, responsive to issues at hand. She was always very accommodating in resolving issues and handled th She has been cheerful, professional, very kind, responsive to issues at hand. She was always very accommodating in resolving issues and handled them with great professionalism, poise and attentiveness. It throughly was a pleasure to work with Amy. As always this facility is awesome... I would not take my BMW anywhere else for service. More

by serapmenda Verified Customer Verified Customer

Report | Print

Excellent service. Clean facilities, personable, talented mechanics , a very welcoming group of people who work hard. Clean facilities, personable, talented mechanics , a very welcoming group of people who work hard. More

by Miguel shot Verified Customer Verified Customer

Report | Print

BMW of West Chester, Pennsylvania is my BMW Dealer of choice. They have a tremendous Service Department. Frank and now Joeli have great to work with. choice. They have a tremendous Service Department. Frank and now Joeli have great to work with. More

by eganderson05 Verified Customer Verified Customer

Report | Print

Exceptional service from start to finish. The team was professional, efficient, and my BMW runs perfectly. The team was professional, efficient, and my BMW runs perfectly. More

by gabfig Verified Customer Verified Customer

Report | Print

I see lack of communication to customer once car is left in the service center , my car got towed on Saturday and should have been picked up for service on Monday. Whereas I had to follow up and came to kn in the service center , my car got towed on Saturday and should have been picked up for service on Monday. Whereas I had to follow up and came to know Amy was on leave sealed repreywas on leave which is strange why the customer and car had to wait other representatives should have worked . More

by preetipuri78 Verified Customer Verified Customer

Report | Print

Everyone at the dealership is very helpful and polite. I have been a customer for over 30 years. I have been a customer for over 30 years. More

by Pinnie Verified Customer Verified Customer

Report | Print

It was a Pleasant service experiance. Looking to do more service in the future. Thank you Looking to do more service in the future. Thank you More

by Alex R Verified Customer Verified Customer

Report | Print

Top notch. Joele replacing Frank Adinolfi as my service advisor. Had a Warranty covered repair. Excellent service! Thank you Joele. Joele replacing Frank Adinolfi as my service advisor. Had a Warranty covered repair. Excellent service! Thank you Joele. More

by eganderson05 Verified Customer Verified Customer

Report | Print

Waited almost 4 hours for an inspection (car had about 4600 miles) and oil change. I also wanted the blind spot mirror fixed. They told me it would take about an hour for a diagnosis I was then told no 4600 miles) and oil change. I also wanted the blind spot mirror fixed. They told me it would take about an hour for a diagnosis I was then told no need for the diagnosis as the tech drove it around the lot and it worked fine told me maybe the sensors were dirty ??? Sensors are located under the rear bumper, can’t understand why they would be dirty. So after 4 hours I got the car back and right out the lot found that no,the sensors didn’t work. I had issues when it was Otto’s with my I8 and thought under new management it would be better. To take almost 4 hrs for a scheduled oil change, and not even doing the required work on the blind spot was just incompetence. I will NEVER NEVER be back !!!!! More

by KWW392 Verified Customer Verified Customer

Report | Print

I will always bring my car here. Everyone is amazing! I enjoy the service and always to great detail Everyone is amazing! I enjoy the service and always to great detail More

by kgvarrasse Verified Customer Verified Customer

Report | Print