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Frank DaSilva
Frank DaSilva at Colonial Volkswagen of Medford

Frank DaSilva | Page 13

Assistant Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.7
181 Reviews
4.7

181 Reviews

Write a Review

181 Reviews of Frank DaSilva

August 28, 2024

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Employee Rating

They are very professional, friendly and helpful. Every time I have a problem with my lease or a question, I get help right away! More

by laura.mariomartins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Goodman, Deivid Mauricio, Derek Pound, Stephanie Trevisone, John Mancini, Frank DiCostanzo, Eric Sanders , Jason Giacoppo, Jason Giacoppo

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Aug 29, 2024

Colonial Volkswagen of Medford responded

Laura, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 22, 2024

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Employee Rating

Easy communication, trustworthy, respected the lead times and were very helpful from beginning to the end. More

by djhoulton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo , Damaris

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Aug 23, 2024

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 22, 2024

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sales, service and the parts departments are without a doubt the best of the best ! would never go to a competing "dealership" ever More

by johnjseremetis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Aug 22, 2024

Colonial Volkswagen of Medford responded

Thanks, John, for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 22, 2024

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Employee Rating

I took my car to get fixed , they diagnosed the problem the wrong way and asked me to pay 3200 $ because it wasn't covered with my extended warranty, I took my to another dealer was fixed in less than a d More

by ABENSADDIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank DiCostanzo

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Aug 25, 2024

Colonial Volkswagen of Medford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 16, 2024

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Frank is great! Thank you for going the extra mile to make sure I had the valves. I also appreciated that you called. More

by DEBORAH.MATTHEWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Aug 16, 2024

Colonial Volkswagen of Medford responded

Deborah, we are very happy to hear that Frank provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 13, 2024

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Employee Rating

Medford VW fit me in, got the work done, and kept me in the loop More

by ELLIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Aug 14, 2024

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 12, 2024

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Employee Rating

My service looked okay regarding engine oil light, but I wonder two days later, it showed up again… More

by wangjourney7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Aug 13, 2024

Colonial Volkswagen of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 07, 2024

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Employee Rating

Very happy with the work on my car and the staff was friendly and explained everything to me when the job was finished. Will definitely return for my car upkeep. AV Arlington More

by volpe.anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Aug 07, 2024

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us, Anne. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 06, 2024

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Employee Rating

Job was completed promptly ad car is running like it did when I purchased it almost 6 years ago. More

by charlousse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Aug 06, 2024

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 04, 2024

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Employee Rating

Straight up, simple. No xxxxxxxx. The texting is AWESOME, and the video messages are perfect. I come here for every one of my service needs and will continue to More

by TrumpVance2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Aug 04, 2024

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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