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Frank DaSilva
Frank DaSilva at Colonial Volkswagen of Medford

Frank DaSilva | Page 13

Assistant Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.7
176 Reviews
4.7

176 Reviews

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176 Reviews of Frank DaSilva

August 13, 2024

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Employee Rating

Medford VW fit me in, got the work done, and kept me in the loop More

by ELLIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Aug 14, 2024

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 12, 2024

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Employee Rating

My service looked okay regarding engine oil light, but I wonder two days later, it showed up again… More

by wangjourney7
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Aug 13, 2024

Colonial Volkswagen of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 07, 2024

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Very happy with the work on my car and the staff was friendly and explained everything to me when the job was finished. Will definitely return for my car upkeep. AV Arlington More

by volpe.anne
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Aug 07, 2024

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us, Anne. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 06, 2024

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Job was completed promptly ad car is running like it did when I purchased it almost 6 years ago. More

by charlousse
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Aug 06, 2024

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 04, 2024

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Straight up, simple. No xxxxxxxx. The texting is AWESOME, and the video messages are perfect. I come here for every one of my service needs and will continue to More

by TrumpVance2024
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Aug 04, 2024

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 01, 2024

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I came in on a Saturday late morning with a bunk tire. They took me right away, checked to see if the tire was able to patch and luckily for me it was. I was in and out in an hour fifteen minutes without More

by chefnevins
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Recommend Dealer
Yes
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Aug 02, 2024

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 01, 2024

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tires were balanced and rotated. Tire air pressure was not checked. 10psi over on front tires. More

by SlocumSr
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Aug 02, 2024

Colonial Volkswagen of Medford responded

Thank you for your review. We're sorry you didn't have a 5-star experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 11, 2024

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Employee Rating

I was in and out in an hour. For an oil change and also an issue with a tire icon on dash. Was pleased with my whole experience at the dealership. More

by codyjack52
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jul 12, 2024

Colonial Volkswagen of Medford responded

Cody, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 29, 2024

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Employee Rating

Previously I had given a bad rating and didn't realize the impact. They reverted the change to the tire rotation and give the car back. Thanks for the help. More

by SENDMAIL.VIDYA
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Jul 01, 2024

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 21, 2024

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Employee Rating

Great service. Easy to schedule appointment. Sent me videos and update of my vehicle while being repaired. Very friendly staff. More

by allen.j.nowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lazzaro, John Mancini, Frank DiCostanzo

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Jun 23, 2024

Colonial Volkswagen of Medford responded

Thank you, Allen! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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