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Frank DiCostanzo
Frank DiCostanzo at Colonial Volkswagen of Medford

Frank DiCostanzo | Page 6

Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.7
500 Reviews
4.7

500 Reviews

Write a Review

500 Reviews of Frank DiCostanzo

February 26, 2025

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Employee Rating

Professional, courteous, and efficient. I was very satisfied with the service I received. Would highly recommend More

by jjcavanaugh
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Warren, Daniel Goodman, Stephanie Trevisone

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Feb 27, 2025

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 26, 2025

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Employee Rating

Great service. Set expectations and finished everything on time. Comfortable waiting area while work is being done. More

by PEL.STOCKWELL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Feb 26, 2025

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 20, 2025

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Employee Rating

Very good 5 stars good for CSI scores no problems with service and dealership got me in quick More

by bconley518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Feb 21, 2025

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 20, 2025

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Employee Rating

Thanks for the excellent service on my car as always. Highly recommended location for purchasing a car! More

by christos.kokkalis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Feb 20, 2025

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out, Christos. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 19, 2025

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Employee Rating

Picking up my car was efficient and pleasant. Staff were prepared for me and had all the paperwork ready to go! More

by sheilajamd
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Trevisone, Frank DaSilva

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Feb 19, 2025

Colonial Volkswagen of Medford responded

Thank you, Sheila, for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 26, 2025

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Employee Rating

Excellent and fast service at the Volkswagen station. Competent and polite mechanics. Thank you very much. More

by YURIY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Jan 26, 2025

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 23, 2025

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Employee Rating

Easy drop off and pick up and work done timely as well as professionally completed! More

by billchase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Jan 24, 2025

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us, Bill. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 21, 2025

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Employee Rating

I called to make an appointment for airbag recall. When I got there I was told that they had no airbags in stock and I had to reschedule. They should have told me about it when I made the appointment. More

by UMBC8
Recommend Dealer
No
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Jan 24, 2025

Colonial Volkswagen of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 16, 2025

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Employee Rating

Very efficient and easy to get everything done. Easy to schedule and the shuttle service was great. More

by sharonwright1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Jan 17, 2025

Colonial Volkswagen of Medford responded

Thank you, Sharon! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 15, 2025

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Employee Rating

Frank was excellent and went out of his way to make sure I was not only taken care of, but that I was getting the best deal possible. Colonial VW of Medford provided all around exceptional service. More

by Lauren K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Jan 15, 2025

Colonial Volkswagen of Medford responded

Lauren, It's great to hear that Frank was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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