Frank Maharajh | Page 6

Awesome people I was help out immediately And I found the car I wanted ... Great job guys I definitely will be back for my next new car car I wanted ... Great job guys I definitely will be back for my next new car More

by pascualmejia76 Verified Customer Verified Customer

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I had my vehicle shipped to me in Oklahoma. The Finance and Sales people were both very friendly. However, the service I received was extremely disappointing. The vehicle was not cleaned/detailed. Consider and Sales people were both very friendly. However, the service I received was extremely disappointing. The vehicle was not cleaned/detailed. Considering we are in the midst of a pandemic, I was expecting a thorough cleaning inside the vehicle. It clearly had not been vacuumed inside the vehicle and the trunk. There was trash in the pockets presumably from the previous owner. The seats still had crumbs on them. When I informed Frank of this, his response was the shipping truck arrived unannounced, despite the fact that the shipper had arranged the pickup several days prior. Frank did not apologize or take ownership of the issue. When I asked if he could reach out to the local BMW dealership to arrange a complimentary wash and detailing, his response was for me to get a quote. The other issue I have with Pacific BMW is with my paperwork. The contracts were sent Fedex next day for signing. However, my transfer of title and registration paperwork were sent via US Postal service. It is now 2 weeks and counting that I have not received the paperwork. The vehicle was sent without dealer paper plates. So I can't drive the vehicle. I specifically informed Frank that I needed to travel out of state and needed the title and registration paperwork ASAP. Why are you able to send the sales contract by Fedex but unable to send the post sales paperwork by Fedex, especially considering that it is not a secret that the US Postal service is clearly struggling at this time? This was my second BMW 5 Series that I've purchased in the state of California. The first one was from Monrovia BMW. That was a hassle free experience. The sales person handled everything. I was expecting similar service with this purchase. However, I can't say the same for Pacific BMW. When you purchase a luxury vehicle, you expect top notch customer service. That is far from what I received from Pacific. It was very disappointing. More

by jeromecharleston Verified Customer Verified Customer

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Frank Maharajh was very professional in providing all the details about the vehicle. He has a great customer service etiquettes. It was a pleasure dealing with him. details about the vehicle. He has a great customer service etiquettes. It was a pleasure dealing with him. More

by jhaj55 Verified Customer Verified Customer

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Great overall service. Frank was exceptional and made my car buying experience very easy. Frank was also very responsive to all questions. Would definitely recommend Frank and Pacific BMW to anyone looking car buying experience very easy. Frank was also very responsive to all questions. Would definitely recommend Frank and Pacific BMW to anyone looking to buy a new or CPO vehicle. More

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If you're looking to purchase a new or used vehicle, heck if you simply need your BMW serviced i would highly recommend Pacific BMW. No business is perfect, but this dealer went out their way to ensure heck if you simply need your BMW serviced i would highly recommend Pacific BMW. No business is perfect, but this dealer went out their way to ensure my frown was turned upside down. I would like to thank Sevak(Director of sales) Frank( salesman) Thomas(manager), Gary(finance mgr) and Manik( my service advisor). I live about 40 minutes from this dealer and I believe there's 4 other BMW shops closer. That being said, I will be handling all my future transactions at Pacific BMW. Yes, they showed they cared that much for me to come to this decision. More

by septimus.mincy Verified Customer Verified Customer

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Nice experience Appreciate the responsiveness of the dealership especially Frank. The process was fairly easy and painless. The car is incredible love the drive. The Appreciate the responsiveness of the dealership especially Frank. The process was fairly easy and painless. The car is incredible love the drive. The only issue is that the car was a demo low mileage and that the detailing did not remove the spots on the hood. Need to have this addressed. Thanks More

by shabanian Verified Customer Verified Customer

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Absolutely incredible customer service! Answered every question I had and made the whole process a great and comfortable experience for me. Thank you for being patient with me and so willing to help me fi question I had and made the whole process a great and comfortable experience for me. Thank you for being patient with me and so willing to help me find the car that best suits my needs. Exceptional customer service from an exceptional salesman. Thank you! More

by Erica Verified Customer Verified Customer

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This was the most pleasant car buying experience I have ever had. Frank was amazing and was able to get both my husband and myself in to two new cars at a great price. He made a lot of effort to get us exa ever had. Frank was amazing and was able to get both my husband and myself in to two new cars at a great price. He made a lot of effort to get us exactly what we wanted and I felt he was really straightforward and honest. More

by emily Verified Customer Verified Customer

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One of the best dealership experiences I've had. After leaving a bad dealer, I made a call to check out an M240i with Frank and the experience was top notch. Professional and easy to deal with. leaving a bad dealer, I made a call to check out an M240i with Frank and the experience was top notch. Professional and easy to deal with. More

by Babernethy0 Verified Customer Verified Customer

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Frank was very helpful in the purchase of my new BMW. He was quick to respond via text or email to any questions I had during the process, and was very attentive when I was there. He remembered all the d was quick to respond via text or email to any questions I had during the process, and was very attentive when I was there. He remembered all the details of when my husband purchased his car 2 years ago, even the personal details. I highly recommend this dealership. Ask for Frank! More

by robert.l.megargee Verified Customer Verified Customer

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