Frank Marsala

Efrain was extremely responsive and handled the purchase of my vehicle very well. We ran into some unexpected challenges and he was incredibly patient and understanding throughout the process. I am an out o of my vehicle very well. We ran into some unexpected challenges and he was incredibly patient and understanding throughout the process. I am an out of state buyer and would buy my next Lexus from him with no hesitation! More

by CAROLINECONNERBARNES Verified Customer Verified Customer

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My sales guy Marvins was wonderful he followed up at least twice a day with updates on the process of buying my vehicle was quite personable and knowledgeable. least twice a day with updates on the process of buying my vehicle was quite personable and knowledgeable. More

by PJVIMINI Verified Customer Verified Customer

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Outstanding service from Richard M. Just great as always and Frank Marcella and Jeff R. In service. Just great as always and Frank Marcella and Jeff R. In service. More

by JACWM1 Verified Customer Verified Customer

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They sent me a 2nd key and paid for it to be programmed. I was very appreciative. They handled the sale expeditiously. I was very appreciative. They handled the sale expeditiously. More

by aprentiss13 Verified Customer Verified Customer

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My experience at the dealership was great. I’m very happy with the purchase of my IS350. I would definitely return back again. Joseph Ayash went above and beyond to make the purchase a plea I’m very happy with the purchase of my IS350. I would definitely return back again. Joseph Ayash went above and beyond to make the purchase a pleasant experience . More

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worst experience ever in a car dealership finance department, Frank the manager was nasty and aggressive, he lied and did not honor our pricing agreement. department, Frank the manager was nasty and aggressive, he lied and did not honor our pricing agreement. More

by NIRNET Verified Customer Verified Customer

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Frankly even though the junior sales rep was really nice and tried to help, they didn't honor the offer we agreed upon. We agreed on a monthly payment, both Kasy and Daniel agreed but the finance manage and tried to help, they didn't honor the offer we agreed upon. We agreed on a monthly payment, both Kasy and Daniel agreed but the finance manager Frank in the middle of me signing the papers after they ran my credit and processed my tag and title, that guy didn't honor the price and raised it by another $35 a month, when I did not agree he became aggressive, screamed, lied and told me to get out of HIS dealership. WORST EXPERIENCE I EVER HAD IN MY LIFE!! You are welcome to call me about it if needed. More

by NIRNET Verified Customer Verified Customer

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Excellent customer service. Extreme professionalism from all areas. The staff was friendly and helpful. Yes!!!!!! Extreme professionalism from all areas. The staff was friendly and helpful. Yes!!!!!! More

by timicky4ever Verified Customer Verified Customer

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I have purchased countless Lexus from Richard Monivis and will continue to do so. He is trustworthy and a true professional. will continue to do so. He is trustworthy and a true professional. More

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We have been dealing with Pembroke and Otany and Frank for years and have always been very happy/satisfied! We would never think about going anywhere else! for years and have always been very happy/satisfied! We would never think about going anywhere else! More

by jlax.sharon Verified Customer Verified Customer

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