Frank Muto | Page 11

Devon BMW used experience (Carolyn Cohen) Recently purchased a used BMW from Devon and Carolyn Cohen. No pressure and knowledgeable. BMW technician answered my performance questions. Good p Recently purchased a used BMW from Devon and Carolyn Cohen. No pressure and knowledgeable. BMW technician answered my performance questions. Good price especially since certified and coming from a dealership, price was comparable to other dealers and fair according to KBB and TrueCar. I was expecting a "stuffier" experience from BMW but Carolyn was pleasant and down to earth. More

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John Errington Carolyn was very helpfull and had a good knowledge on the328xi car we drove and then bought. She also did a few follow up calls to make sure we were h Carolyn was very helpfull and had a good knowledge on the328xi car we drove and then bought. She also did a few follow up calls to make sure we were happy with the car. Also set up our second class to know the nav system More

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Great Experience! We were in the market for a pre-owned BMW 328xi. We were referred to Carolyn at BMW of Devon and she was terrific. She was knowledgeable and was very We were in the market for a pre-owned BMW 328xi. We were referred to Carolyn at BMW of Devon and she was terrific. She was knowledgeable and was very patient with our questions and did not make us feel pressured. Everyone from sales to finance (we worked with Frank who was incredibly helpful) were wonderful to deal with. Would definitely recommend them! More

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A singular focus on outstanding customer service. BMW of Devon has long had a superior focus on the customer in their service department. Ease of getting an appointment, loaner BMWs, and a facility w BMW of Devon has long had a superior focus on the customer in their service department. Ease of getting an appointment, loaner BMWs, and a facility where you drive into the service area and exit you car outside the elements help add to this. When you exit your car you are promptly greeted by someone who escorts you to a comfortable waiting area with coffee and snacks. Your service advisor then comes for you and goes over the work you wish to have performed and makes sure to cover all of your concerns. My service advisor, Bruce Baynard is knowledgeable, friendly, and professional. His service manager, Rich Hudak, is always available to speak to as well if Bruce is for some reason unavailable. They perform all work timely, properly, and deliver my car back to me as promised. BMW of Devon's sales department is just as customer focused. I recently purchased another new BMW, my first from this dealership which is under new management and had the pleasure of working with Tony Lukanski and Carolyn Cohen. I did a lot of price checking and didn't find a better deal anywhere. There was no haggling, games, or pressure, just one quote that turned out to be extremely competitive. The sales process was simple and they ordered my new car without even trying to steer me to a car with options/colors different than I wanted just because they might of had it in inventory. Carolyn kept me abreast of the progress of my build and my new car was delivered earlier than I expected, a pleasant surprise. Upon delivery Carolyn educated my wife and I on all of the features of the car so we could enjoy the best possible driving experience. When it came time to do the paperwork Frank Muto made the process quick and easy to understand. He is very proactive by even having my new insurance card on hand for me. My deal was exactly as quoted and they delivered everything they said that they would. This dealership makes you feel like part of their extended family. I also like that the people I mentioned in my review are all proud and passionate owners of BWWs, like myself. More

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BMW OF DEVON Great experience from the owner to the service attendants. Finally a true BMW store on The Main Line!!! We will refer All our friends and family to t Great experience from the owner to the service attendants. Finally a true BMW store on The Main Line!!! We will refer All our friends and family to the dealership. More

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Great Experience with purchase of 2nd X6 John Walden helped me purchase my first X6 three years ago and I went back again for my second one recently. John has always been very helpful and ac John Walden helped me purchase my first X6 three years ago and I went back again for my second one recently. John has always been very helpful and accommodating!! He makes the process fun and relaxed. In addition, Frank Muto and Tony Lukanski have been very very friendly, welcoming and helpful with all the financing. They explained everything to me throughly and spent all the time with me that I needed. I love BMW of Devon and have recommended them to my family and friends! More

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Purchase of new BMW 328xd From the very beginning and throughout the entire process, BMW of Devon displayed exemplary customer service. I was keep aware of every step with pho From the very beginning and throughout the entire process, BMW of Devon displayed exemplary customer service. I was keep aware of every step with phone calls and emails. Both Kerry Simmons and Frank Muto spent extra time reviewing the entire car buying process and reviewing all of the features. When it comes time to buy my next BMW, my decision is clear -- BMW of Devon all the way. More

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Wonderful BMW M5 Purchase I had been dealing with Kerry Simmons by email and telephone for a while concerning a BMW M5 that BMW of Devon had on their lot, but was unsure of the I had been dealing with Kerry Simmons by email and telephone for a while concerning a BMW M5 that BMW of Devon had on their lot, but was unsure of the color and was looking at various other vehicle (M6 and Jaguar F Type). Because I live in New Jersey popping out to see and drive the car was a major issue and I did not want to drive the 115 miles unless it had reached 1-3 on my short list. On first contacting Kerry he was very approachable and accommodating, knowing my needs for a lease he supplied me with excellent rates first time around - no haggling, no pressure, no insisting I come in to drive the vehicle! When I mentioned my Trade In he again was very fair in advising what I could expect his dealership to pay for it - again no haggling! In the end both of these factors had a bearing on my decision to finally go with the M5, after arriving at the dealership late one Saturday afternoon after a harrowing 4-1/2 hours drive in traffic. Kerry was only too pleased to honor the numbers we had discussed and even lower the lease rate slightly in good faith. I did have a chance to drive the vehicle with David Sloane, before making my mind up. David was very pleasant and not pushy at all. My fiancé experience with Frank Muto was also very pleasant and relaxed. Altogether a great experience with no last minute surprises, no pushing things I did not want on the car. The car was handed to me in perfect condition and all features and amenities were fully explained before I drove off - another first in my book - luckily as the M5 has a long list of neat little features, which would have taken hours to find in the manual. Thank you all at BMW Devon for making my buying experience such a joy - even my wife commented how helpful and friendly everybody was - a superb compliment from her! I would highly recommend them to anybody interested in purchasing a BMW. More

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Smooth and friendly transaction Stopped in with entire family to look for new car and they made the process quick and fair. Very friendly salesman and sales manager. Happy with exp Stopped in with entire family to look for new car and they made the process quick and fair. Very friendly salesman and sales manager. Happy with experience. More

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Great experience at BMW of Devon There are a lot of BMW dealerships in this area to choose from -and I've been to a few of them, but I've had the best experience at BMW of Devon. T There are a lot of BMW dealerships in this area to choose from -and I've been to a few of them, but I've had the best experience at BMW of Devon. The staff is friendly and responsive, I felt respected and comfortable at all times and I got a great deal! I'll be back for my next car in less than 36 months! :) Kerry helped me get the exact features on the car that I wanted and I am highly satisfied! I definitively recommend this dealership for all your BMW needs. More

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