Frank Perez

We purchased a Honda CRV last March and found ourselves needing a second vehicle and based on your superior sales person (Jordan) and the ease of service, we returned to purchase another one for us. We ar needing a second vehicle and based on your superior sales person (Jordan) and the ease of service, we returned to purchase another one for us. We are grateful for the professionalism displayed by Jordan to me (a young man of 24) who treated me as a valuable customer and greatly respected my questions and opinions. More

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Always treated like family! As I'm sure you know, Frank has been my advisor on numerous visits! He is always thorough in advising me concerning services that should be done to k As I'm sure you know, Frank has been my advisor on numerous visits! He is always thorough in advising me concerning services that should be done to keep my Honda in perfect condition. More

by bkfid Verified Customer Verified Customer

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Frank was awesome with his honesty and transparency! His knowledge of tier safety and basic health of our Odyssey is why I keep coming back! Thank you Frank for your stellar customer service and treatin His knowledge of tier safety and basic health of our Odyssey is why I keep coming back! Thank you Frank for your stellar customer service and treating us and my vehicle like family! Cheers, Josh Brower More

by Hemi badass! Verified Customer Verified Customer

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I am very pleased with the service I got at Ken Garff Honda in Riverdale Honda in Riverdale More

by Wisteria1964 Verified Customer Verified Customer

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It was great The attention was great, the wait lodge was really nice, the speed of the service. In overall was a great experience really nice, the speed of the service. In overall was a great experience More

by Mdbussey Verified Customer Verified Customer

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I've been very happy with my experience here. Everyone has always been very helpful. I will buy here again. Everyone has always been very helpful. I will buy here again. More

by tklmontano Verified Customer Verified Customer

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I’m big on feedback, so I hope you find this helpful. No one greeted me when I pulled in, which is a product of having your service advisors separated by glass from your actual drive-in bays. When No one greeted me when I pulled in, which is a product of having your service advisors separated by glass from your actual drive-in bays. When I walked in to the area of advisors, 6 people didn’t even look up, until Alex asked if I had been helped. I just walked in and stood there, so there was little attention paid. I just moved here from out of state and found it odd that Ken Garff Honda doesn’t utilize the Honda link App, which makes scheduling service a breeze. I never had to call, work thru an IVR, then speak to someone to schedule an oil change. I asked why, and Frank or Alex didn’t know why it doesn’t work, but that it just doesn’t. So, while I waited, I did a little research with the help of AI and Google and found that it’s a compatibility issue with the 3rd party Tekion as your CRM, DMS and Service application. It’s a known issue that doesn’t have a resolution in flight. Sadly, this costs you money and efficiency as a dealer. I would imagine you shouldn’t have to have as many advisors, or at least improve the scheduling experience and efficiency for clients if you had this functionality working. The process to review “recommended services” is not very clear with your service application if you accepted or declined, which prompts your advisors to have to ask, putting extra pressure on clients in your waiting area in front of others. Please advise your technicians not to shut people headlights off when they were on Auto when we came in. This is not needed to be changed, even if a headlight inspection is performed, put it back. My wife got pulled over later that night because only the DRLs were on. Thankfully she didn’t get a ticket, but it shouldn’t have happened if the tech wouldn’t have switched them to off. Lastly, one of your service advisors (not sure of name) when stepping outside to get a clients vehicle, he uses his vape. I was surprised that he did this right as he got into a customers car, but maybe that’s acceptable to this dealership. More

by Ryan Verified Customer Verified Customer

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Loaner vehicles would be a nice addition to your services. Especially for customers that cannot afford the rentals or are 24. services. Especially for customers that cannot afford the rentals or are 24. More

by Kenzie Verified Customer Verified Customer

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Everything went smoothly and things were explained to our satisfaction. We especially liked Frank Perez and his customer oriented approach. Very friendly and upbeat. satisfaction. We especially liked Frank Perez and his customer oriented approach. Very friendly and upbeat. More

by wcmcgregor Verified Customer Verified Customer

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Jesse is one of the best. I have worked with him many times and he always takes excellent care of me and my vehicles. I will never take my cars anywhere else. I have worked with him many times and he always takes excellent care of me and my vehicles. I will never take my cars anywhere else. More

by MDIREDA Verified Customer Verified Customer

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