Frank Perez

I've been very happy with my experience here. Everyone has always been very helpful. I will buy here again. Everyone has always been very helpful. I will buy here again. More

by tklmontano Verified Customer Verified Customer

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I’m big on feedback, so I hope you find this helpful. No one greeted me when I pulled in, which is a product of having your service advisors separated by glass from your actual drive-in bays. When No one greeted me when I pulled in, which is a product of having your service advisors separated by glass from your actual drive-in bays. When I walked in to the area of advisors, 6 people didn’t even look up, until Alex asked if I had been helped. I just walked in and stood there, so there was little attention paid. I just moved here from out of state and found it odd that Ken Garff Honda doesn’t utilize the Honda link App, which makes scheduling service a breeze. I never had to call, work thru an IVR, then speak to someone to schedule an oil change. I asked why, and Frank or Alex didn’t know why it doesn’t work, but that it just doesn’t. So, while I waited, I did a little research with the help of AI and Google and found that it’s a compatibility issue with the 3rd party Tekion as your CRM, DMS and Service application. It’s a known issue that doesn’t have a resolution in flight. Sadly, this costs you money and efficiency as a dealer. I would imagine you shouldn’t have to have as many advisors, or at least improve the scheduling experience and efficiency for clients if you had this functionality working. The process to review “recommended services” is not very clear with your service application if you accepted or declined, which prompts your advisors to have to ask, putting extra pressure on clients in your waiting area in front of others. Please advise your technicians not to shut people headlights off when they were on Auto when we came in. This is not needed to be changed, even if a headlight inspection is performed, put it back. My wife got pulled over later that night because only the DRLs were on. Thankfully she didn’t get a ticket, but it shouldn’t have happened if the tech wouldn’t have switched them to off. Lastly, one of your service advisors (not sure of name) when stepping outside to get a clients vehicle, he uses his vape. I was surprised that he did this right as he got into a customers car, but maybe that’s acceptable to this dealership. More

by Ryan Verified Customer Verified Customer

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Loaner vehicles would be a nice addition to your services. Especially for customers that cannot afford the rentals or are 24. services. Especially for customers that cannot afford the rentals or are 24. More

by Kenzie Verified Customer Verified Customer

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Everything went smoothly and things were explained to our satisfaction. We especially liked Frank Perez and his customer oriented approach. Very friendly and upbeat. satisfaction. We especially liked Frank Perez and his customer oriented approach. Very friendly and upbeat. More

by wcmcgregor Verified Customer Verified Customer

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No problems Got in and out for an oil change, no issues. It was good It was good More

by jleahy32 Verified Customer Verified Customer

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Jesse is one of the best. I have worked with him many times and he always takes excellent care of me and my vehicles. I will never take my cars anywhere else. I have worked with him many times and he always takes excellent care of me and my vehicles. I will never take my cars anywhere else. More

by MDIREDA Verified Customer Verified Customer

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I love the new service bays and the excellent help that I receive. Frank is terrific to work with and always polite and helpful. receive. Frank is terrific to work with and always polite and helpful. More

by Tom Hanson Verified Customer Verified Customer

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My experience was great. Frank Perez is a pleasant person he is cordial he answered my questions. Frank Perez is a pleasant person he is cordial he answered my questions. More

by gloria_gd Verified Customer Verified Customer

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Excellent service? ??? The new waiting area was amazing along with their service. The service area is amazing like a upscale dealership...with the excellent service of t ??? The new waiting area was amazing along with their service. The service area is amazing like a upscale dealership...with the excellent service of their professional. Frank has always done an amazing service and job with all customers. More

by Mjordon22@msn.com Verified Customer Verified Customer

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Frank was honest and upfront on the repairs. We had great trust in his work! We had great trust in his work! More

by TammyByrd Verified Customer Verified Customer

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