Frank Poartfleet

Great customer service! They was very nice and helpful for my first time. Was very helpful They was very nice and helpful for my first time. Was very helpful More

by EVELYNMOR66 Verified Customer Verified Customer

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I don’t even know where to start. Frank lied to me. The truck should’ve never passed inspection and sold to me. They knew about the problem with the truck. They had it at Ford in Febr Frank lied to me. The truck should’ve never passed inspection and sold to me. They knew about the problem with the truck. They had it at Ford in February with the help of Florida credit union was able to make them take the truck back when I received my car back from them, everything was stolen out of the car More

by SCODEL3 Verified Customer Verified Customer

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Frank was friendly, professional. He answered all of our questions. The dealership was great.We will recommend highly. He answered all of our questions. The dealership was great.We will recommend highly. More

by SMRMDM Verified Customer Verified Customer

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Every experience was great from the internet to Ramon and Frank, this was the best car buying experience I've ever had. Frank, this was the best car buying experience I've ever had. More

by kmbecker68 Verified Customer Verified Customer

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I was sold a broken car with a faulty transmission and nobody at the dealership will help me make it right. Vehicle was driven less than 5k miles after purchase and dealer refused to give me warranty info nobody at the dealership will help me make it right. Vehicle was driven less than 5k miles after purchase and dealer refused to give me warranty info and will not fix issues on the broken vehicle sold to me More

by RICKYJR1500 Verified Customer Verified Customer

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Vehicle was a 2024 pilot that was on their lot for over 45 days. Drove 2 hrs to see vehicle after Frank telling me on phone what he would give for my trade in. Was 2k less after I got offer than what he 45 days. Drove 2 hrs to see vehicle after Frank telling me on phone what he would give for my trade in. Was 2k less after I got offer than what he told me. But that’s not the bad part when I test drove the car I asked Frank what was the smell inside of it. He said what smell. I said this strong smoke smell. He said he didn’t notice it. My thoughts is if you have a car on lot for that long you should have prepped car for best selling options that wouldn’t drive customers away. More

by SNSHEP Verified Customer Verified Customer

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Was promised Full tank and nothing. I had good service up until then. Its about your word not the money, I had good service up until then. Its about your word not the money, More

by LUIGI9713 Verified Customer Verified Customer

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I stopped in a couple days later and walked past Frank. I said hi and he didn’t recognize me or ask how I was liking my new ride. No one showed me any of the operations of the vehicle. I called and left a I said hi and he didn’t recognize me or ask how I was liking my new ride. No one showed me any of the operations of the vehicle. I called and left a message regarding gettin the factory pin for door how to obtain and no one has ever called back. More

by lgdemars Verified Customer Verified Customer

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Frank and Annette were FANTASTIC! !! They were polite, courteous empathetic and kind. I would highly recommend CarMax to anyone. !! They were polite, courteous empathetic and kind. I would highly recommend CarMax to anyone. More

by DEJALMILLER70 Verified Customer Verified Customer

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Frank was very helpful and professional while I was looking for a car or truck that I was looking for to purchase. He listened and was very attentive while understanding my needs. Frank provided outst looking for a car or truck that I was looking for to purchase. He listened and was very attentive while understanding my needs. Frank provided outstanding customer service & has great communication skills. JOB WELL DONE Frank! More

by Tesha Verified Customer Verified Customer

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