With over a decade of experience in the automotive industry, I’m Steven, the General Sales Manager at AutoMax Ocala. Since joining the team in January 2024, I’ve been dedicated to driving excellence and ensuring 100% customer satisfaction. As a proud veteran of the Army Medical Corps, I bring a disciplined and customer-focused approach to every interaction. My goal is to make your car buying experience as smooth and rewarding as possible. Feel free to reach out—I’m here to help!
Read moreDealership Experience
2 yrs, 9 mos
Industry Experience
12 yrs, 10 mos
31 Reviews
Write a Review31 Reviews of Steven Heard
September 05, 2026
Everything went smoothly. Nice bunch of people.. I would highly recommend them . I will send my friends.... Nice bunch of people.. I would highly recommend them . I will send my friends.... More
Other Employees Tagged: Ernesto Daboub, Andres Gonzalez
September 03, 2026
I had a fantastic experience at AutoMax Ocala. Elijah and Matt were absolutely great: friendly, patient, and genuinely helpful from start to finish. They answered all my questions and made the who Elijah and Matt were absolutely great: friendly, patient, and genuinely helpful from start to finish. They answered all my questions and made the whole process smooth and stress-free, without any pressure. I’m absolutely loving my 2025 GMC Acadia Denali Reserve. The features are incredible. And it feels perfect for me. Highly recommend asking for Elijah Rios if you’re shopping at AutoMax Ocala. More
Other Employees Tagged: Matthew Gianikas , Elijah Rios
August 11, 2026
We recently purchased another vehicle from AutoMax, and once again, we had an excellent experience. This is approximately the fifth vehicle our family has purchased from AutoMax over the years, and the con once again, we had an excellent experience. This is approximately the fifth vehicle our family has purchased from AutoMax over the years, and the consistent level of service is a major reason we continue to return. Matt and Ernesto were both professional, knowledgeable, and extremely helpful throughout the entire purchasing process. They communicated clearly, answered our questions, and made sure we felt comfortable and informed every step of the way. The entire experience was smooth and straightforward, without unnecessary pressure. I am extremely happy with my new vehicle and very appreciative of the service we received. Purchasing multiple vehicles from the same dealership speaks for itself, and AutoMax has continued to earn our business and trust. Thank you to Matt, Ernesto, and the entire AutoMax team for another positive experience. I would confidently recommend AutoMax to anyone looking for a dealership that values its customers and provides excellent service. More
Other Employees Tagged: Ernesto Daboub, Matthew Gianikas, Victor Fitzgerald
June 20, 2026
We have purchased 4 vehicles from Automax of Ocala and have referred others in the past. We recently purchased a 2026 Ram 1500. We got the vehicle home and noticed an odd spot. Upon further examination have referred others in the past. We recently purchased a 2026 Ram 1500. We got the vehicle home and noticed an odd spot. Upon further examination (crawling under the truck) we discovered it has been in a wreck. Nowhere at anytime was this disclosed to us. The repair was very obvious. Bolts missing and missing trim clips as well as spot welds not painted and rusting. The very next day we called and returned to Automax. They would not undo the deal, would not fix the problem, would not discuss even helping to pay for the damage to be repaired correctly. Because this damage involved the rear bumper, safety features also no longer work like blind spot warning, lane detection, and back up monitor. Days later they want to trade us into a different vehicle at our cost for tax, tag, and other dealer fees. Automax clearly does not value a multi repeat customer! The same way we refer customers to them, now we will make it known how they mishandled this issue. More
Other Employees Tagged: Ramon Young, TJ Callari
May 11, 2026
I don’t even know where to start. Frank lied to me. The truck should’ve never passed inspection and sold to me. They knew about the problem with the truck. They had it at Ford in Febr Frank lied to me. The truck should’ve never passed inspection and sold to me. They knew about the problem with the truck. They had it at Ford in February with the help of Florida credit union was able to make them take the truck back when I received my car back from them, everything was stolen out of the car More
Other Employees Tagged: Frank Poartfleet
April 30, 2026
You can purchase a car anyplace; But after purchase we felt good about the whole experience! Everything handled in a transparent manor, prices posted, and could not purchase the car after I said yes, un felt good about the whole experience! Everything handled in a transparent manor, prices posted, and could not purchase the car after I said yes, until we took a test drive. Then Victor delivered the car along with all the features! More
Other Employees Tagged: Annette Evangelista, Elsie Rivera, Victor Fitzgerald
April 06, 2026
We had a great experience at Automax. They listened to our needs and presented a quote that addressed our concerns. Haley was amazing. She worked with us and answered any questions we had They listened to our needs and presented a quote that addressed our concerns. Haley was amazing. She worked with us and answered any questions we had with professionalism and patience. Our experience far exceeded any previous car buying excursions. We love our Elantra Hybrid. More
Other Employees Tagged: Haley Smith, Annette Evangelista, Dustin Sheets, Elsie Rivera , Timi Thomas
January 31, 2026
This was by far the most pleasant experience I have ever had when buying a vehicle. Ryan was so knowledgeable and willing to find what I wanted, not what they wanted to sell me. I will definitely come bac had when buying a vehicle. Ryan was so knowledgeable and willing to find what I wanted, not what they wanted to sell me. I will definitely come back for my next vehicle purchase, and will DEFINITELY let everyone know where I bought my truck!!! More
Other Employees Tagged: Ryan Cruz, Michael Livingston, Matthew Gianikas
January 21, 2026
Great customer service young man keep up the good work! I will definitely be sending you more customers. I will definitely be sending you more customers. More
Other Employees Tagged: Ryan Cruz, Annette Evangelista, Joshua Smith
January 14, 2026
I walked in, told them what i want, what i need and they put me in something that day… put me in something that day… More
Other Employees Tagged: Andres Gonzalez, Joshua Smith

