Frank Seitz | Page 15

Tulsa Hyundai is the most disorganized business I’ve ever dealt with in my life. Dead serious. From buying the car to getting it serviced here, friends and family have literally laughed at me for how much le dealt with in my life. Dead serious. From buying the car to getting it serviced here, friends and family have literally laughed at me for how much leeway I’ve given them. They had my car for 6 weeks and the issue is still unresolved, apparently changed the catalytic converters to improve the issue I’m having but after picking up the car twice now, the issue is still unresolved. They said multiple times that they checked the car before giving it to me, which they didn’t because it only took 10-15 minutes of the car being on to realize the issue. The car has the notorious rod bearing failure that most Hyundai’s suffer from and I almost feel like they’ve been beating around the bush to replace the engine. My service advisor is very kind when we do talk, but getting a hold of anyone there is almost impossible. When I ask questions, I feel like I’m being a burden, but if I don’t ask enough I feel like I’ll never actually know what’s going on. I feel very left in the dark with them. I don’t believe I can trust them with my car from this point on. They are obviously short-staffed and under construction, which I understand the mental strain of that on everyone, but that doesn’t excuse customers having no clarity of what’s happening with their car and when it’ll be done. I was given a loaner when I brought the car back the first time, which was lovely and appreciated, but I heard nothing from them for two weeks until I randomly decided one day to ask where my car was, and it was magically done that day. I only hear from them when it’s time to pick up the car. As someone who heavily relies on their vehicle and doesn’t have the resources to rent or obtain other car on their own, it has made my life incredibly difficult for the past 2 months. I dread having to attempt to get a hold of them because I know I’ll be ignored. I’m still waiting for a text back from when I spoke to my advisor 4 days ago. In conclusion, I don’t know if returning is in my best interest, and I’m needing receipts and paperwork from them that I don’t even want to ask for, because I don’t want to wait days and days to hear back. Stay clear of them at least until they sort things out. This was the worst experience with a business I’ve had. More

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under the circumstances of the construction of the building getting a face lift staff gave great service ❤️ building getting a face lift staff gave great service ❤️ More

by Markia.mcdade Verified Customer Verified Customer

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The management of Tulsa Hyundai proved to me that they are committed to a great ownership experience. are committed to a great ownership experience. More

by Johnbil532 Verified Customer Verified Customer

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