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Frank Trotta
544 Reviews
Hi, everyone! I’m Frank, a Service Advisor here at Rallye BMW. I have been working in the automotive industry for 20 years; joined the Rallye dealership in 2014. Known for my big personality and willingness to go that extra mile for every customer. I am ASE certified in electrical, engine, and fuel systems. I have been a trained automotive technician for over 20 years, and continue to learn more about the latest technologies and advancements. I am from Bronx, NY, and a graduate of St. Helena High School. Providing my customers with the best service is my top priority. I look forward to getting you back on the road safely, with a smile!
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544 Reviews of Frank Trotta
February 26, 2019
It was Excellent! Service is always exceptional. I mean everyone. I was in and out dropping off and then picking up my car. Frank, my service manager, was very helpful Service is always exceptional. I mean everyone. I was in and out dropping off and then picking up my car. Frank, my service manager, was very helpful- contacted me several times to provide me an update. Meanwhile, the upgraded loaner car was fun to drive. More
by Jaustria13
Verified Customer
February 21, 2019
Tires Replaced two tires. When I left the service area and was heading home the warning light came on. Key battery was dead and one of the tires was re Replaced two tires. When I left the service area and was heading home the warning light came on. Key battery was dead and one of the tires was reading low. I put air in the tire and the next day it was reading low again. Turned out the new tire had a leak. More
by HSIROTA
Other Employees Tagged: Nick Soldo , Rafael Correia
February 21, 2019
I don’t feel welcome We not happy for this service in this location. Mr. Frank who kept my car key in his pocket without tell his colleagues when I was trying pick up my We not happy for this service in this location. Mr. Frank who kept my car key in his pocket without tell his colleagues when I was trying pick up my car and i was at lobby wait for 45 mins just wait for them driving my car out but the car was parked right outside of services building and no body know until we find out by ourselves. More
by CINDYZHU2
February 17, 2019
Very smooth Leasing experience I have ever had Gabriel Hale was and is the true definition of Honest, trustworthy, knowledgeable salesman whom appeared more as a family member than a salesman. Wor Gabriel Hale was and is the true definition of Honest, trustworthy, knowledgeable salesman whom appeared more as a family member than a salesman. Working with Gabe allowed me to view and gain a true experience in figuring out the right vehicle for me in regards to my budget, specifications, personalization, and need. He also reasoned various scenarios to consider as well as what to look forward to for my future vehicle. I truly enjoyed the experience and will highly recommend Gabe to my family, friends, and colleagues. Frank Trotta is the best Advisor I have ever dealt with of the many dealers I have worked with I my life. His intention is always the customer best interest and always finds a way to work absolutely every option he can to make servicing your vehicle a smooth process. Plain and simple Frank is my go to and I trust his recommendations. More
by Danilo
Other Employees Tagged: Gabriel Hale
February 14, 2019
great service , i will service my car here again ,they are very helpful and professional , they call and email to remind you of service appt. service space is very , i will service my car here again ,they are very helpful and professional , they call and email to remind you of service appt. service space is very clean.thanks More
by MBOODIE
February 12, 2019
Horrible They refuse to help with my oil leak with my 550 bmw once I got my car back it is now drinking oil like crazy. I do not know what they did to my car. They refuse to help with my oil leak with my 550 bmw once I got my car back it is now drinking oil like crazy. I do not know what they did to my car. More
by PEACHHOUSLIN
February 07, 2019
100% Satisfied Always a pleasure at Rallye the team is always on point clean and efficient facility, from the greeter to the service team they always leave me with a Always a pleasure at Rallye the team is always on point clean and efficient facility, from the greeter to the service team they always leave me with a smile of satisfaction on my face, a warmth in my heart that fact that I feel important when I leave with all my issues resolved is the best feeling !!!! ALWAYS A GREAT EXPERIENCE @Rallye BMW !!!!! More
by GLM4227
Other Employees Tagged: Chy Wiggan
January 16, 2019
Not great luck with them so far Car wash took off a piece of the car which kept me there for even longer after a ridiculously long visit to start with. Second visit they did not do Car wash took off a piece of the car which kept me there for even longer after a ridiculously long visit to start with. Second visit they did not do the things they said they did. Within 24 hours my warning lights came on for wiper fluid and tire pressure on all tires. I was told to bring the car in at 630AM which I did only to find out the tech does not arrive until after 7. More
by Doc
January 06, 2019
No hassle From the start they were polite courteous of my time .the service was done fast since I was waiting for the car . They cleaned the car and help me sol From the start they were polite courteous of my time .the service was done fast since I was waiting for the car . They cleaned the car and help me solve a mirror problem before I let ..The whole staff was great . More
by BWAYMIKE
Other Employees Tagged: Rafael Correia, Aaron Marsh
January 02, 2019
inspection and service check they are very friendly helpful and professional to me, did a nice jobs for my car..every times when I went for service of my car .they wash and vacuum they are very friendly helpful and professional to me, did a nice jobs for my car..every times when I went for service of my car .they wash and vacuum my car very clean & shining, More
by jyne
Other Employees Tagged: Christopher Blanco, Darren Thomsen, Brandon Tibbals
