Frankie Cao
Frankie Cao at Mercedes-Benz of Coral Gables

Frankie Cao | Page 7

Service Manager

Mercedes-Benz of Coral Gables

300 Almeria Avenue
Coral Gables, FL 33134

Contact Me
5.0
108 Reviews

Dealership Experience

12 yrs, 11 mos

Industry Experience

12 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

5.0

108 Reviews

Write a Review

108 Reviews of Frankie Cao

September 13, 2021

Dealership Rating
Employee Rating

Friendly customer service and overall friendly staff. Frankie Cao makes the difference in this dealership. More

by Yehia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Donovan Woodbine

Sep 14, 2021

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad Frankie and the team delivered such a great experience, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 05, 2021

Dealership Rating
Employee Rating

Lorena Renteria and her Team are executional, she is amazing. Great experience always. i am a very happy and loyal customer. Thank you, Laura Camarena More

by Laura Camarena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lorena Renteria-Hernandez

Sep 07, 2021

Mercedes-Benz of Coral Gables responded

Laura, Thank you for taking the time to share your thoughts on working with Lorena and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 02, 2021

Dealership Rating
Employee Rating

I always enjoy working with Frankie Cao. He took a personal interest in my car while I waited for it. He always does. And it was spotless when I picked it up. More

by cruff7117
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Robert Corso

Sep 02, 2021

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for Frankie and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 04, 2021

Dealership Rating
Employee Rating

Frankie kao el mejor para mi en servicio en rapidez en responder cada pregunta en tratar con el cliente 100 porciento satisfecho lo recomiendo . More

by yoviperez84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2021

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 29, 2021

Dealership Rating
Employee Rating

Frank was very attentive and courteous. He knows how to treat a client. He was able to get me the information and results that I was looking for. More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Valentin Sanchez , Francisco Esteves

Jul 30, 2021

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 29, 2021

Dealership Rating
Employee Rating

Frankie always gives amazing service, answers all my questions and responds in a timely manner. It is a pleasure to work with him. I highly recommend Frankie… very professional and friendly. More

by Barbara Suarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2021

Mercedes-Benz of Coral Gables responded

Barbara, Thank you for your business and this review. We're happy to hear Frankie and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 28, 2021

Dealership Rating
Employee Rating

It is a pleasure to arrive and be tended to immediately! Always with a welcoming smile. The place is run “like a tight ship”.. very efficient, organized, well-informed. More

by anamdiaz04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcos Gonzalez, Manuel Sainz

Jul 28, 2021

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad that you had such a positive experience, and we look forward to seeing you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 27, 2021

Dealership Rating
Employee Rating

Very pleased with the attention I received at my last visit to service department. Frankie is always very polite and helpful . He explains things patiently and thoroughly. More

by marita525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 28, 2021

Mercedes-Benz of Coral Gables responded

Marita, Thank you for your business and this review. We're happy to hear Frankie and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 27, 2021

Dealership Rating
Employee Rating

Frankie has been my service adviser since I switched from BMW to the Mercedes brand. Prior to leaving BMW, my services advisor, told me to lookup Frankie as an advisor! I met Frank when I purchased my E63, More

by Quincy2x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 28, 2021

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your service experience working with Frankie here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 27, 2021

Dealership Rating
Employee Rating

Professional and friendly approach, always kept me informed as to the progress of the repairs.. Thanks to Mr Cao handling of my service needs and keeping me a satisfied and happy customer. He is a g More

by peterq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frankie Cao

Jul 27, 2021

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for Frankie and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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