Frankie Martinez | Page 14

Awesome Dealership Great experience overall. They worked extremely hard and were very friendly the really cared for my personal needs and wants. Definitely will bring my Great experience overall. They worked extremely hard and were very friendly the really cared for my personal needs and wants. Definitely will bring my family and friends to come and purchase cars. More

by johncgomes08 Verified Customer Verified Customer

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AMAISA CAR Frankie is the best, he has helped me in numerous occasion and the fact that i was able to come right in and finish the same day is amazing . Frankie is the best, he has helped me in numerous occasion and the fact that i was able to come right in and finish the same day is amazing . More

by xoxcuban Verified Customer Verified Customer

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Daniels review This is the second Genesis I've purchased through Universal. The staff is top notch. Very friendly, knowledgeable and answered any questions I may hav This is the second Genesis I've purchased through Universal. The staff is top notch. Very friendly, knowledgeable and answered any questions I may have had. More

by gabmomdad Verified Customer Verified Customer

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New Hyundai customer Frankie and Robert were knowledgeable and thorough and made our buying experience fun! We will definitely recommend Universal Hyundai and Frankie to f Frankie and Robert were knowledgeable and thorough and made our buying experience fun! We will definitely recommend Universal Hyundai and Frankie to family and friends looking for a new car! More

by jenalexander225 Verified Customer Verified Customer

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2018 Genesis Sport This is my second Genesis, I had purchased the Genesis in 2015 thru the dealership in Lakeland. I went to the dealership at Universal Hyundai on the This is my second Genesis, I had purchased the Genesis in 2015 thru the dealership in Lakeland. I went to the dealership at Universal Hyundai on the 5th of May to change the oil on my vehicle, While I was waiting I saw the new Genesis G80 Sport with the color Sevilla Red and couldn't believe the change that had been made. I know one of the supervisors that work at this dealership, (Guillermo Faria) and he was very polite to me and just asked one of his sales people ( Frankie Martinez) to approach me since they saw me looking at the new Genesis and asked if I needed assistance. I told him I was impressed with the new look, he asked me if I would like to take a test drive, I told him that was not necessary that I knew how the Genesis felt on the road. I told him if the numbers were right that I would consider trading in my vehicle of only 29000 miles ridden for the new model. The rest is History, I purchased the new vehicle and within 2 days finished the transaction. The only thing I suggested to Frankie was that when I purchased my first 2015 Genesis that the dealer in Lakeland did give me 2 Keychains that were designed for Genesis and it made you feel even better to show off the key with the Logo. With this new model apparently this is not available now, I received only the Key Remote for the Keyless Ignition. But other then that I am so happy with my decision and would return if need be to purchase the next change in the Genesis of the future. Thank you! More

by dmi0 Verified Customer Verified Customer

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Car Buying Experience I already knew what I wanted and they were very helpful and accommodating. Frankie delivered the car to my home and has called to follow up to see if I already knew what I wanted and they were very helpful and accommodating. Frankie delivered the car to my home and has called to follow up to see if everything was ok. More

by solin0 Verified Customer Verified Customer

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Genuine Staff Everyone was friendly and made sure I was comfortable. Frankie answered all my questions and took more time than it was fair of me to ask, as we were Everyone was friendly and made sure I was comfortable. Frankie answered all my questions and took more time than it was fair of me to ask, as we were there well after closing. Juan took the time to sit down with me and everyone made me feel comfortable. No one was pushy but they did successfully sell me a car I had not intended to purchase that night. More

by jorr1129 Verified Customer Verified Customer

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Terrible Talked down to and I would never recommend. Promised two free oil changes? Still waiting! Go elsewhere please just not what we expected. They have a d Talked down to and I would never recommend. Promised two free oil changes? Still waiting! Go elsewhere please just not what we expected. They have a difficult time with females More

by mgholler Verified Customer Verified Customer

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Universal Hyundai OBT!! Everything was absolutely perfect! Loved my experience and love my car! I will definitely be back. This is my fourth car from this dealership and I ha Everything was absolutely perfect! Loved my experience and love my car! I will definitely be back. This is my fourth car from this dealership and I have no complaints. More

by casajoni Verified Customer Verified Customer

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Genesis lease Excellent experience superior opportunities very professional salesman was very knowledgeable and open to answer questions. Financial personnel was ve Excellent experience superior opportunities very professional salesman was very knowledgeable and open to answer questions. Financial personnel was very attentive and easy to work with More

by jrivera57 Verified Customer Verified Customer

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