Frankie Martinez | Page 13

July 4 We went in the dealership and immediately we were greeted...all had masks on. Brian was our salesman, Frankie was our manager and Jacob was "in charg We went in the dealership and immediately we were greeted...all had masks on. Brian was our salesman, Frankie was our manager and Jacob was "in charge". They made the experience very easy and pretty fast. More

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Luis A & frankie helped me find my dream car! Luis went above and beyond explaining everything about the car, very detailed and patient with my questions and needs. These two made my buying experience plea above and beyond explaining everything about the car, very detailed and patient with my questions and needs. These two made my buying experience pleasant and got me the best deal. Would recommend this dealer ship along with Luis and Frankie 👍 More

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Typical Dealership The salespeople and managers treated me like I didn't know what I was talking about. The only thing you can do, if you want to buy a particular vehicl The salespeople and managers treated me like I didn't know what I was talking about. The only thing you can do, if you want to buy a particular vehicle, is agree with them. If you don't agree with them, they will simply keep repeating themselves as though they have been programmed with the information that the dealership wants you to hear. Since I had been searching for a particular make and model of car, and had my own financing, I went to the dealership. They told me my financing was wrong. I told them I had correct financing. They just kept telling me I was wrong and they could not accept my Finance Company Draft. I tried to tell them that all of the papers were properly documented. They still told me I was wrong. Once you accept what they are telling you (even though it is wrong), you can then begin the buying process. They ultimately, wanted to write up the contract on the car at a higher interest rate. As they put it, "we are not making any money on the car, so we have to make something on the backend by financing it. I relented and let them finance my car. My finance company told me to do so. In two weeks my finance company will refinance the loan at a lower rate. The dealership will get credit for the sale, but they won.t make anything on the backend. Fortunately my finance company worked with me, so I wouldn't have to pay the higher interest rate the Dealership "basically" forced me into doing, just so I could get the car I wanted. More

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Frankie Martinez was incredibly helpful and even though he had Mario Celt handle the transaction he continually checked in to see if we were doing ok. Mario was extremely helpful and knew everything about he had Mario Celt handle the transaction he continually checked in to see if we were doing ok. Mario was extremely helpful and knew everything about the vehicle. I would buy from them again More

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I had a wonderful experience. The Sales Consultant Luis Arevalo and the Sales Manager Frankie Martinez both helped me find my perfect car. I've visited many dealerships before and the customer service at U Arevalo and the Sales Manager Frankie Martinez both helped me find my perfect car. I've visited many dealerships before and the customer service at Universal Hyundai is like no other. I bought the Tucson that included all the features I needed in a car. Other dealerships do not offer the same features and quality within their cars at a great value like Hyundai. It's a safe and reliable vehicle which has the best warranty. If you go to any other dealership you will not get the best deal at a great value. Also what I love about Hyundai's cars is that even the basic models have the rim's not the caps like other models out their. I would highly recommend you to visit Universal Hyundai and you wont regret it. Thanks! RD More

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I have been a customer since 2016 and I stopped by to check inventory for a future purchase and I’m very unpleased that even I told the sales person to do not run my credit at this time, he did it, misle check inventory for a future purchase and I’m very unpleased that even I told the sales person to do not run my credit at this time, he did it, misleading me stating that was an internal check. Luis Arévalo needs to be an honest agent and do not trick a customer for his personal gain. Certainly I’m not feeling positive to visit Universal Hyundai again. Stop the games back and forth and stop the pressure, I was clear up front and I was waiting for respect to my credit. . More

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The best experience I’ve had by far on a vehicle purchase from beginning to end. I will recommend this to all of my friends and family from beginning to end. I will recommend this to all of my friends and family More

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We were welcomed as soon as we walked in the door. Luis Arevalo, our consultant, explained each step as we went. He made the process extremely easy. Arevalo, our consultant, explained each step as we went. He made the process extremely easy. More

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World Class An excellent service culture that you can feel the moment you meet the Universal team. Especially Pablo, Frankie and Rachel. I've purchased many car An excellent service culture that you can feel the moment you meet the Universal team. Especially Pablo, Frankie and Rachel. I've purchased many cars in my life and what I experienced on one of the busiest days of the year was wonderful. I was impressed with their trust/integrity while going above and beyond the call of duty throughout the entire process. More

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The sales staffs are superb in finding ways to meet my requests. They explained sincerely and patiently the things I need to know about the car. Great team! requests. They explained sincerely and patiently the things I need to know about the car. Great team! More

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