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Frantz Casimir
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Frantz Casimir | Page 12
fixed operations Director
Advantage Toyota Valley Stream
400 W Sunrise Highway
Valley Stream, NY 11581
113 Reviews
Industry Experience
23 yrs, 9 mos
Languages Spoken
French
113 Reviews
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113 Reviews of Frantz Casimir
February 12, 2021
Very good like this Toyota customer services Very good like this Toyota customer Very good like this Toyota customer Very good like this Toyota customer service like this Toyota customer Very good like this Toyota customer Very good like this Toyota customer service More
by mjqnyc
Verified CustomerOther Employees Tagged: Andy Zollinger, Xavier Ascencio, William Baumgardner, Travis Cobbs, Akin Dixon, Margie Bonel
Helpful 
December 30, 2020
Excellent service as usual. Service Advisor, Margie Bonel squeezed me in for a last minute appointment. Any negative issues were handled by management. Fantastic job! Bonel squeezed me in for a last minute appointment. Any negative issues were handled by management. Fantastic job! More
by CCHARM1059
Other Employees Tagged: Xavier Ascencio, Margie Bonel , Excellent job by Mechanic Steve who filled in for Ozzie.
December 17, 2020
I brought my vehicle in for service todayat 10:40 am and after being there for 2 hours I was told my keys couldn't be found to bring my car inside to be serviced. So a representative asked me to walk with after being there for 2 hours I was told my keys couldn't be found to bring my car inside to be serviced. So a representative asked me to walk with them to my car to see if the keys were inside but after walking the entire dealership my car was no where to be found. The representative that was assisting me Margie Bonel did everything she could and left no stone unturned to try and locate my vehicle and keys. After an hour she informed the service manager Frantz Casimir that my car couldn't be found and he nonchalantly told her to call the police. After being informed of the situation he never left his office to come to speak to me or even inquire about what was being done to find my car i had to ask to go in his office and speak to him and he told me the same thing to call the police. I was infuriated at how uninterested he was about them losing my car. While in his office a porter comes in and says that my car was found at enterprise rental car .. How do you lose a whole car is my question.. I don't feel that Mr. Casimir treated this situation properly and didn't show any concern when his service center gave my car away without verifying it was the correct vehicle. I don't feel that I was compensated properly for all the inconvenience that this situation caused. I literally was there from 10:40 am until 4:30 pm UNACCEPTABLE! It will not be returning to this service center again. More
by ladysha1
Other Employees Tagged: Tom Coppola, Margie Bonel
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