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Frantz Casimir
Frantz Casimir | Page 13
fixed operations Director
Advantage Toyota Valley Stream
400 W Sunrise Highway
Valley Stream, NY 11581
128 Reviews
Industry Experience
25 yrs, 8 mos
Languages Spoken
French
128 Reviews
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128 Reviews of Frantz Casimir
April 08, 2021
The person who took care of me said it would take between 4-5 hours to put in the new part as well as do the basic servicing. In about 3 and a half hours, he came to look for me and said the job was comple 4-5 hours to put in the new part as well as do the basic servicing. In about 3 and a half hours, he came to look for me and said the job was complete. I also appreciated knowing in advance the length of time it wouild probably take, soI came prepared with a book and lunch. Thanks! Muriel Shuchatowitz More
by murjosh
Verified CustomerOther Employees Tagged: Xavier Ascencio, William Baumgardner
March 14, 2021
The team that worked with my car was courteous and professional, and very helpful as always. I am very happy and satisfied. Shout out to Andy Zollinger and the Service Cashier! To All - Thanks Aga professional, and very helpful as always. I am very happy and satisfied. Shout out to Andy Zollinger and the Service Cashier! To All - Thanks Again! :) More
by ONACRUISE2
Other Employees Tagged: Andy Zollinger, Shermica Malcolm
March 14, 2021
Went for an oil change and tire pressure light was on and sold to me that way took three times there before the found leak. sold to me that way took three times there before the found leak. More
by VELAE1929
Other Employees Tagged: Andy Zollinger, Xavier Ascencio, William Baumgardner, Travis Cobbs, Akin Dixon, Margie Bonel
March 10, 2021
Very good attention and service it was fast the experiant was nice for sure i will recoment to my people about you and the servece was nice for sure i will recoment to my people about you and the servece More
by JORGEMENDOZANY
Other Employees Tagged: Andy Zollinger, Xavier Ascencio, William Baumgardner, Travis Cobbs, Akin Dixon, Margie Bonel
February 28, 2021
as always everything done was top rated stars services always the people alway friendly and know there stuff best service ever. I will alway come come to this service station at green acers mall always the people alway friendly and know there stuff best service ever. I will alway come come to this service station at green acers mall More
by djplayer1
Other Employees Tagged: Andy Zollinger, Will Ocasio, Xavier Ascencio, William Baumgardner, Travis Cobbs, Akin Dixon, Margie Bonel
February 12, 2021
Very good like this Toyota customer services Very good like this Toyota customer Very good like this Toyota customer Very good like this Toyota customer service like this Toyota customer Very good like this Toyota customer Very good like this Toyota customer service More
by mjqnyc
Other Employees Tagged: Andy Zollinger, Xavier Ascencio, William Baumgardner, Travis Cobbs, Akin Dixon, Margie Bonel
December 30, 2020
Excellent service as usual. Service Advisor, Margie Bonel squeezed me in for a last minute appointment. Any negative issues were handled by management. Fantastic job! Bonel squeezed me in for a last minute appointment. Any negative issues were handled by management. Fantastic job! More
by CCHARM1059
Other Employees Tagged: Xavier Ascencio, Margie Bonel , Excellent job by Mechanic Steve who filled in for Ozzie.
December 17, 2020
I brought my vehicle in for service todayat 10:40 am and after being there for 2 hours I was told my keys couldn't be found to bring my car inside to be serviced. So a representative asked me to walk with after being there for 2 hours I was told my keys couldn't be found to bring my car inside to be serviced. So a representative asked me to walk with them to my car to see if the keys were inside but after walking the entire dealership my car was no where to be found. The representative that was assisting me Margie Bonel did everything she could and left no stone unturned to try and locate my vehicle and keys. After an hour she informed the service manager Frantz Casimir that my car couldn't be found and he nonchalantly told her to call the police. After being informed of the situation he never left his office to come to speak to me or even inquire about what was being done to find my car i had to ask to go in his office and speak to him and he told me the same thing to call the police. I was infuriated at how uninterested he was about them losing my car. While in his office a porter comes in and says that my car was found at enterprise rental car .. How do you lose a whole car is my question.. I don't feel that Mr. Casimir treated this situation properly and didn't show any concern when his service center gave my car away without verifying it was the correct vehicle. I don't feel that I was compensated properly for all the inconvenience that this situation caused. I literally was there from 10:40 am until 4:30 pm UNACCEPTABLE! It will not be returning to this service center again. More
by ladysha1
Other Employees Tagged: Tom Coppola, Margie Bonel
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