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Fred Munns
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124 Reviews
124 Reviews
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124 Reviews of Fred Munns
September 11, 2020
Appointment made for brake line recall. After my arrival I was told parts not available to do the job. I should have been called before bringing in the vehicle. Car was washed by service dep't. Had inform I was told parts not available to do the job. I should have been called before bringing in the vehicle. Car was washed by service dep't. Had informative sales visit with Fred Munns. Service dep't was apologetic but I wasted a lot of time and distance. More
by louistotte
Verified Customer
Helpful 
August 25, 2020
Herlong Ford has earned my Business Twice now! Once in 2017 and again just 2 weeks ago. We all have choices in car buying and for myself - I have chosen to work with the BEST! Everyone at Herlong Ford t 2017 and again just 2 weeks ago. We all have choices in car buying and for myself - I have chosen to work with the BEST! Everyone at Herlong Ford treats you like you are part of their family (which I feel like I am now for sure) and I drive past several other Ford Dealerships to go out of my way to experience the difference Herlong Ford makes! Fred Munns was my Salesman back in 2017 and again just recently here in 2020! Thank you Herlong Ford for your EXCELLENT Customer Service. I sell Real Estate and I believe that Customer Service is Key to Every Successful Transaction More
by GOLDSTANDARDZEKE
Other Employees Tagged: Janet Cleveland, Meryl Herlong
August 11, 2020
F150 purchase The sale process was very slow, lots of waiting. Part of the sale included the purchase of a spray-on bedliner, trailer hitch and running boards to be The sale process was very slow, lots of waiting. Part of the sale included the purchase of a spray-on bedliner, trailer hitch and running boards to be installed the following week by a 3rd party vendor. The next week when I was trying to arrange the drop-off of my truck I learned that my salesman was on vacation and nobody knew what I was talking about. It was finally determined that there was a parts issue requiring rescheduling into the next week. The next week when I came to drop my truck off once again it was a surprise to almost everyone. It took forever to get a loaner and get on my way and the loaner had a low gas warning message. My truck was supposed to be ready for pickup the next day. When I called once again nobody knew anything about what was going on with my truck. As it turned out it wasn't ready for me to pickup until Friday afternoon after dropping it off on Monday. When I went to pick it up it did not have the 7 pin connector for my trailer connection- even though I had been called at home by the vendor to find out what I wanted for a connector. Nobody "owned" this whole process. The service folks kept telling me that they didn't have anything to do with it, that it was sales. There was no turnover for the guy going on vacation. Oh, social distancing and masks were not in evidence until the day I picked up my truck after the work was done and even then not very well. More
by SOULEDENLOR
Other Employees Tagged: Janet Cleveland
March 31, 2020
it was good very courteous and professional they were up front with me. i brought the vehicle it was no pressure they did what they said they would.i have nothi very courteous and professional they were up front with me. i brought the vehicle it was no pressure they did what they said they would.i have nothing to add More
by KINGJACK1954
Other Employees Tagged: Janet Cleveland
March 26, 2020
On Time and On Point My appointment was for 2 PM, I got there 10 mins early and signed in. At 2 PM I looked up and my vehicle was being pulled in to the service bay. Wo My appointment was for 2 PM, I got there 10 mins early and signed in. At 2 PM I looked up and my vehicle was being pulled in to the service bay. Work was done by 2:30. The service Tech and Manager answered all my questions. Waiting room is neat and clean and coffee was great. You can see the service area easily from the waiting room so you know what's going on. Good experience. More
by PETERSEGRETTO
Other Employees Tagged: Bryan Bedenbaugh, Ronna
March 25, 2020
Happy Customer Always enjoy working with Wes. First time with Meryl but she was great to work with. Fred was kinda a go between with me and Wes but he was always nic Always enjoy working with Wes. First time with Meryl but she was great to work with. Fred was kinda a go between with me and Wes but he was always nice and courteous. More
by CSmith
Other Employees Tagged: Wes Herlong, Meryl Herlong
March 18, 2020
Very friendly staff they were warm & inviting. They got us in & out as quickly as possible. Mr Fred was a wonderful salesman no pressure from him just all the info & help we needed! Thank y’all so much us in & out as quickly as possible. Mr Fred was a wonderful salesman no pressure from him just all the info & help we needed! Thank y’all so much More
by ABLAINE1227
Other Employees Tagged: Janet Cleveland, Meryl Herlong , Jaime Carrow
March 13, 2020
Truck Maintenance Scheduled my appointment and when I arrived I was taken. Work was done in a timely manner and all my questions were answered. I have purchased 3 vehic Scheduled my appointment and when I arrived I was taken. Work was done in a timely manner and all my questions were answered. I have purchased 3 vehicles from Herlong and would recommend them to everyone. More
by genridge
Other Employees Tagged: Jim Foley
February 19, 2020
Excellent Staff! Friendly, Awesome customer service! I was completely satisfied overall with my car buying process! I will recommend HERLONG FORD too my friends and Family! was completely satisfied overall with my car buying process! I will recommend HERLONG FORD too my friends and Family! More
by GWENWILLIAMS517
Other Employees Tagged: Wes Herlong, Meryl Herlong
February 05, 2020
I was looking to trade my King Ranch F-150 for a 2020 F-150 Platinum. Wes Herlong gave a good deal in my Trade and purchase. He was very knowledgeable an courteous during the buying process. F-150 Platinum. Wes Herlong gave a good deal in my Trade and purchase. He was very knowledgeable an courteous during the buying process. More
by HOLMES.AGENT191
Other Employees Tagged: Wes Herlong, Richard White , Jaime Carrow, Meryl Herlong
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