Fred Romsey | Page 5

I have used Mercedes Benz of Natick, MA for service, new brakes/rotors and for flats and other issues for many years now. The work of the service technicians here is excellent- their work will not let you brakes/rotors and for flats and other issues for many years now. The work of the service technicians here is excellent- their work will not let you down, unlike some other places I have tried. The service advisors and their manager are very knowledgeable and easy to work with. They care about establishing a good relationship with their customers, and this alone is a great reason to take your car here for service. The fact that they will fix it well is the cherry on top. I plan on returning the next time I need a repair or service as this is truly a great service department. More

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Mercedes of native is a dream service organization Fred Romesy is the best service manager I have ever worked with Romesy is the best service manager I have ever worked with More

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Jonny Pham is passionate about his job. He thoroughly explained to us for two hours about the Mercedes features and helped us program it. Jonny takes great satisfaction from helping custom He thoroughly explained to us for two hours about the Mercedes features and helped us program it. Jonny takes great satisfaction from helping customers and demystifying the headen car features. He is well mannered, great people skills, detail oriented and overall a great person. Jonny is an asset to any company he works at because from the 2 hour interaction with him I realized his traits. I would recommend increasing Jonny’s responsibilities and let him have his own team to train. Or let him train the sales reps to explain how the cars operate. Thanks Jonny you’re a rock star! (Kudos to the whole team, Saena & Bernard from sales, Jonny from technical training, Frederick Romsey from service department, Yatin from sales/finance) More

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Great service and good communication so I knew exactly what was going on with my car. what was going on with my car. More

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I have been buying and leasing cars from them for 25 years. They’ve a Ways been professional and easy to deal with. There service is outstanding. years. They’ve a Ways been professional and easy to deal with. There service is outstanding. More

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Fred is exceptionally helpful. Explains what repairs are done needed on car if any while undergoing maintenance. Explains what repairs are done needed on car if any while undergoing maintenance. More

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The service is great. Fred seemed to really care and I appreciated the follow up Fred seemed to really care and I appreciated the follow up More

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It used to be friendly and customer oriented. That got lost during the last two years. I have been a customer since 1999 and, it seems, it means nothing. I already got my wife a car from another That got lost during the last two years. I have been a customer since 1999 and, it seems, it means nothing. I already got my wife a car from another dealership. When my lease will end later on this year I’ll be going there too. Generally, the current management team is busy managing their job security. They could care less for their customers. Too bad. More

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The service team at MB Natick are a premium service provider. They are an Important part of my Mercedes ownership experience. When I need them they make things happen. provider. They are an Important part of my Mercedes ownership experience. When I need them they make things happen. More

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Fred Romsey is an outstanding service rep. There is excellent attention to detail and he is very responsive. There is excellent attention to detail and he is very responsive. More

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