Freddy Mansour
Freddy Mansour at Spitzer Kia Cleveland

Freddy Mansour

General Manager

Spitzer Kia Cleveland

3414 Brookpark Road
Cleveland, OH 44134

4.3
145 Reviews

I like to make the car buying/leasing process fun as possible! I will go the extra mile to get the deal the customer needs. The Customers Complete Satisfaction is crucial.

4.3

145 Reviews

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Dealership Experience

12 yrs, 1 mo

Industry Experience

12 yrs, 1 mo

Specialties & Trainings

Product Knowledge Expert

UVO E-Services and Technology Specialist

View more specialties & trainings

145 Reviews of Freddy Mansour

December 10, 2025

Dealership Rating
Employee Rating

The staff is always friendly, helpful and professional. The service at place is always great. More

by JGREEN090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Spitzer Kia Cleveland responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Kia Cleveland.

November 27, 2025

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Employee Rating

Freddy does not go above and beyond Making me return a car after 5 months and 10 k miles because the bank is basically stating the car was over priced so he wants me to put an additional 5000 down on top More

by john.sabo75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 01, 2025

Spitzer Kia Cleveland responded

John, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

October 29, 2025

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Employee Rating

I had an outstanding experience working with Freddy, the General Manager at Spitzer Kia. From the moment I walked in, he made me feel valued and taken care of. Freddy went above and beyond to ensure everyth More

by Tom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 29, 2025

Spitzer Kia Cleveland responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 17, 2025

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Employee Rating

I sent in a perfectly good car and got back complaints about the brakes. And I lost my speakers. I feel that it was caused damaged by you for extra money now I need three speakers, so i'm not happy at all More

by Margej48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 21, 2025

Spitzer Kia Cleveland responded

We're sorry to hear about your experience, Marge, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 14, 2025

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Employee Rating

Losing oil, proved to dealer three times. Last visit lost a quart of gas in 300 mi Not correcting problem Taking me for a ride. On 3rd oil consumption test More

by KIMBUCKTWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Mansour, Belinda Frost, Cory Brown, Carmella Gullas , Richard Montague, Darius Roberts , Tabitha Barowick

Oct 18, 2025

Spitzer Kia Cleveland responded

We're sorry to hear about your experience and would love to get to the bottom of it with you to see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 07, 2025

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The staff were nice and attentive. The people that helped me were great and were able to get me in the car I wanted! More

by kaylintloper
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Mar 10, 2025

Spitzer Kia Cleveland responded

Thank you for sharing your positive experience with us! We are glad that our team was both kind and helpful. Our guests' satisfaction is our utmost priority. Congratulations on your new vehicle!

December 22, 2024

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Always a wonderful experience at Spitzer! Freddy, Michael and George all helped to make the purchase process simple and painless. More

by kcollins2392
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 23, 2024

Spitzer Kia Cleveland responded

Collin, We are so happy to hear of your positive experience at- Spitzer Kia West. We are committed to providing our customers with nothing less than 5-star service. Michael and George will be especially happy to hear that you were completely satisfied with their customer service. Safe travels and Happy holiday's!

August 24, 2024

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Employee Rating

Andrew took great care of me went over all the features and Listened to what I wanted and I thank you Andrew and Spitzer Kia More

by Renee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Zabell, Andrew Mansour

Sep 03, 2024

Spitzer Kia Cleveland responded

Renee, we are over the moon about your excellent review on Andrew's great care for you during your purchase at Spitzer Kia Cleveland! Your kind recommendation goes a long way and we wish you joy and safety in your new Kia!

July 18, 2024

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Worked with George and Freddy. Freddy, the manager, was very pleasant to deal with and accommodated my needs perfectly. George was great from start to finish. He was understanding More

by Jennifer C.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George R. Woods

Jul 19, 2024

Spitzer Kia Cleveland responded

Jennifer, it is our honor to know George and Freddy ensured your continued loyalty was deserving of the utmost excellent purchasing experience with much ease and empathy. Your recommendation for others to work with us goes a long way and we look forward to assisting you again. Please enjoy your new Kia with fun and safety!

July 10, 2024

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Employee Rating

Mary was an extreme pleasure to work with! After decades of purchasing cars, we found the unicorn in the car sales industry! Approachable, attentive, and with excellent interpersonal skills, M More

by PMH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 17, 2024

Spitzer Kia Cleveland responded

PMH, on behalf of the entire Spitzer Family we thank you for your amazing patronage and your fabulous words about our super star unicorn Mary! We are truly honored to know that she was extremely pleasant and attentive in assistance to purchasing your new car with Spitzer Kia Cleveland. Thank you for recommending others to us as that is the biggest compliment to us. Please enjoy your new unicorn on the open road in safety with your family!

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