Freddy Mansour
Freddy Mansour at Spitzer Kia Cleveland

Freddy Mansour | Page 9

General Manager

Spitzer Kia Cleveland

3414 Brookpark Road
Cleveland, OH 44134

4.1
146 Reviews

I like to make the car buying/leasing process fun as possible! I will go the extra mile to get the deal the customer needs. The Customers Complete Satisfaction is crucial.

4.1

146 Reviews

Write a Review

Dealership Experience

12 yrs, 6 mos

Industry Experience

12 yrs, 6 mos

Specialties & Trainings

Product Knowledge Expert

UVO E-Services and Technology Specialist

View more specialties & trainings

146 Reviews of Freddy Mansour

May 28, 2018

Dealership Rating
Employee Rating

efficient & positive experience Areleen was great to work with, everyone at Spitzer Kia was very friendly & easy to work with. The whole car buying experience was pleasant & very ef More

by sue35o9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Arleen Robles, Vincent Viscusi

May 27, 2018

Dealership Rating
Employee Rating

Excellent car buying experience I just purchased a car from this dealership and had a fantastic experience. Car buying can be a frustrating experience, so I was surprised at how easy More

by Caren1020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Del Giudice, Vincent Viscusi

May 24, 2018

Dealership Rating
Employee Rating

Great Customer Service Jonathan and Jeremy worked exceptionally hard to get us the deal we wanted for the vehicle we wanted. Jonathan was friendly and knowledgeable about t More

by Rebmiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Zabell , Jonathan Gemelas

May 17, 2018

Dealership Rating
Employee Rating

Drive, Enjoy, Relax and Buy I stopped in on a Friday after work and test drive the Sportage. I set up an appointment on Saturday to come back and drove the Sorento. Our salesman More

by Riding in style
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Darnall, Vincent Viscusi

May 12, 2018

Dealership Rating
Employee Rating

Sensitive to one's needs and likings They have the most polite dealers I've visited and we have purchased many cars. Our salesman Jim Parson makes it happen and gets u what you want. More

by debbie and Joey Bruner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Balis, Kim Boutell, Brian Kaufman, Jim Parson, Arleen Robles, Vincent Viscusi

May 11, 2018

Dealership Rating
Employee Rating

Found Out After the Fact I expressed that one of my number one wants in the car was the voice activated phone I had in previous cars. I was told by Arleen and Josh that the So More

by Don4bebp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Josh Darnall, Arleen Robles, Vincent Viscusi

Jun 01, 2018

Spitzer Kia Cleveland responded

We're sorry to hear you were unhappy with your experience and understand the importance of having features to make your drive more convenient. Our Management team hopes to work towards a more positive resolution and will reach out to you shortly. Thank you for bringing this to our attention.

Jun 08, 2018

Don4bebp responded

Spitzer Kia responded to my review on 6/1 that they would reach out to me shortly with some resolution. It is now 6/8 and I have not heard anything. I am happy to work with them to restore my faith in this dealership, but I have yet to hear anything.

Jul 20, 2018

Don4bebp responded

It is now 7/20 and I have not heard a word from Spitzer Kia. I am happy to work with them to resolve my issue.

May 10, 2018

Dealership Rating
Employee Rating

Fantastic Everyone was so friendly and helpful. I really appreciated all the work and time they put into helping me. My salesperson was the best. I will definit More

by RJPerry26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carisa Cosenza, Vincent Viscusi

April 20, 2018

Dealership Rating
Employee Rating

LOVE my New Car! Great experience purchasing my new Kia Niro from Spitzer Kia Cleveland. George was very helpful to both me and my daughter in purchasing our new cars More

by Cheryl Delsanter
Recommend Dealer
Yes

Other Employees Tagged: George R. Woods , Vincent Viscusi

April 18, 2018

Dealership Rating
Employee Rating

Satisfied Although the quotes were different over the phone and what I was looking at coming in where the same at the end of the time there I still walked away More

by Tammy Kay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Black, Jim Parson, Vincent Viscusi

April 16, 2018

Dealership Rating
Employee Rating

fantastic service center everyone was so kind to us gave us snacks to have while we waited told me there was a recall on my vehicle great person and service was fantastic by More

by donna takacs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

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