Freddy Shihadeh
Freddy Shihadeh at Rick Case Hyundai Davie
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Freddy Shihadeh | Page 3

Service Advisor

Rick Case Hyundai Davie

3550 Weston Road
Davie, FL 33331

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4.3
80 Reviews
4.3

80 Reviews

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80 Reviews of Freddy Shihadeh

July 26, 2021

Dealership Rating
Employee Rating

There was some stress this morning- however Freddy was There was some stress this morning- however Freddy was very helpful! The person in line began to complain etc We have to be kind in these times &# More

by Hereniaflx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

May 31, 2021

Dealership Rating
Employee Rating

Always pleasant to work with, Freddy keeps you informed in a timely fashion of what is going on with the car. I do not like this being a 25 word minimum.! More

by tojuryka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 01, 2021

Rick Case Hyundai Davie responded

We are happy to hear that we were able to meet your expectations and that Freddy continues to provide you with excellent service. Thank you for your feedback! Sincerely, the Rick Case Hyundai Team in Davie

May 20, 2021

Dealership Rating
Employee Rating

Excellent service by Freddy as always. He’s always treated my service needs above and beyond the call of duty. I’ve purchased /leased 5 hyundai and Genesis vehicles there during the past 11 years. H More

by NESTOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Yende Francis , Adrienne Bono

May 20, 2021

Rick Case Hyundai Davie responded

Nestor, we are happy to hear that we were able to meet your expectations and that Freddy continues to provide you with excellent service. We will definitely be making our management team aware of your concerns regarding valet. e will also be making renovations to our building soon. Thank you for your feedback! Sincerely, the Rick Case Hyundai Team in Davie

January 31, 2021

Dealership Rating
Employee Rating

Very prompt service. Hope they will keep up. Some of the maintenance activities I asked for were well too expensive, but overall I am pleased. More

by Leo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 02, 2021

Rick Case Hyundai Davie responded

Thank you so much for providing us with feedback regarding your recent experience with our service team. We look forward to working with you again in the future! Sincerely, the Rick Case Hyundai Team in Davie

January 12, 2021

Dealership Rating
Employee Rating

Oil change tire rotation starting the New Year right. Thanks Freddy! Free car wash is icing on the car. Omg 25 word minimum not fair. 😉 More

by tgai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 27, 2021

Rick Case Hyundai Davie responded

Thank you for providing us with feedback regarding your recent experience with our dealership. We're glad to hear you had a great service visit with Freddy. We look forward to working with you again in the future! Sincerely, the Rick Case Hyundai Team in Davie

November 17, 2020

Dealership Rating
Employee Rating

I have had positive results and professional from Rick Case Hyundai Weston. Freddy is polite and thorough with his work. I will return any time I need service. More

by Wendylina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 03, 2020

Rick Case Hyundai Davie responded

Thank you Wendylina for providing us with feedback regarding your recent experience with our dealership. We look forward to working with you again in the future! Sincerely, the Rick Case Hyundai Team in Davie

November 07, 2020

Dealership Rating
Employee Rating

I am very disappointed with the length of time it took me, with an appointment, to drive up to the front of the line to drop off my vehicle. 1 hour on line, then another 30 minutes inside for a person to More

by Mvincenty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Nov 13, 2020

Rick Case Hyundai Davie responded

Thank you for providing this feedback. We apologize for not providing the level of service you expected. Besides being short-staffed this is a busy time of year for our store so oil changes, along with other appointments are taking a little longer than usual. Nonetheless, it's not acceptable to leave our store feeling frustrated. We will be taking your feedback to our management in effort to improve our customers experience in our dealership. We'd appreciate if you gave our dealership another chance. Please try to book at a time where you are able to leave your car for a couple of hours. Thank you so much for choosing us. Sincerely, the Rick Case Hyundai Team in Davie

Nov 14, 2020

Mvincenty responded

I made an appointment for changing my tires, not an oil change. This dealership is far away from my place of residence, and I mentioned it when making the appointment, as a result I cannot leave my car and come back. For your information, I never encountered this delay in any other dealership, and being "short-staffed" is ridiculously inaccurate. You had a long line of cars waiting to pull up to the front of the appointment area because you only had 2 people inside who were taking care of entering the work to be done, 1 of which was spending more time talking on the phone and away from his station leaving really only 1 person to do all the work. I am very disappointed in your lax attitude towards customer service. Monique Vincenty

November 06, 2020

Dealership Rating
Employee Rating

It’s always a pleasure to bring my car in to Rick Case It’s always a pleasure to bring my car in to Rick Case service. Freddie is always friendly helpful and professional. He gets the car back to me prom More

by Rcaldes119
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 13, 2020

Rick Case Hyundai Davie responded

Thank you so much for taking the time to share your feedback with us. We are glad that you had a positive experience with Freddy and we look forward to you visiting Rick Case Hyundai in Davie again.

October 20, 2020

Dealership Rating
Employee Rating

We have been dealing with the service department at Rick Case Hyundai Weston for 7 years. We have ALWAYS had EXEMPLARY service. Actually this began with the initial sale of more than one vehicle during th More

by Happy client
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Cory Wells, Bill Silva, John Miller , David Berrios, Roneil Morris, Chris VanHorn, Robert Toppas, T. D. Newsome, Isaac, Aaron

October 02, 2020

Dealership Rating
Employee Rating

Amazing , great service ,great people . Will service my car there every time me or a friend needs anything would not recommend anybody else for service More

by lucatortodaniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mark Perry, Cory Wells , Daniel lucatorto

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