Frederick James
Frederick James at Heritage Subaru Catonsville
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Frederick James

Sales Associate

Heritage Subaru Catonsville

6624 Baltimore National Pike
Baltimore, MD 21228

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5.0
40 Reviews

Dealership Experience

1 yr, 4 mos

Languages Spoken

English English

5.0

40 Reviews

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40 Reviews of Frederick James

March 15, 2024

Dealership Rating
Employee Rating

This is our families second purchase from this dealer. Today Fred was knowledgeable, patient and not salesy! If you're hesitant about where to go for your big purchase I would definitely recommend this de More

by Tyna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ashley Richards

Mar 17, 2024

Heritage Subaru Catonsville responded

Hi Tyna, thanks for your praise and kind comments about our team. Until the next time we meet, take care!

February 19, 2024

Dealership Rating
Employee Rating

Had a fantastic experience, the process was smooth and easy. I would recommend this dealership for your automotive needs. Everyone is very helpful and friendly. More

by LJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 24, 2024

Heritage Subaru Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a fantastic experience to all of our valued customers. Reviews like yours help us to continually improve.

February 04, 2024

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Employee Rating

I had a great buying experience. The staff is very knowledgable and helpful. Highly recommend. More

by Meggotiger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 06, 2024

Heritage Subaru Catonsville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thanks again for the recommendation, and have an amazing day!

December 22, 2023

Dealership Rating
Employee Rating

This dealership gave me the best car buying experience I’ve had in years. They provided excellent service, especially their salesman Frederick James. I will never go anywhere else to buy a car! More

by nmdesch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ashley Richards, Bryan Engle

Dec 25, 2023

Heritage Subaru Catonsville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 02, 2023

Dealership Rating
Employee Rating

Ample time to assist with car option selection, color etc. Courteous treatment by salesman, sales manager and general manager More

by mvdb
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Steve Knolle , Gustavo Mena

Dec 03, 2023

Heritage Subaru Catonsville responded

Hi, we're happy to hear you had such a positive experience with our team! We hope you continue to choose us for all your automotive needs! Take care!

December 01, 2023

Dealership Rating
Employee Rating

They have some really nice people here that listen to what you are looking for. They do not try to put you in the vehicle they think you should be in, but the one you really want! More

by roxannepem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 02, 2023

Heritage Subaru Catonsville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

November 29, 2023

Dealership Rating
Employee Rating

Subaru Catonsville contacted me about a deal to trade in my currently leased car for a new model at a lower rate. Fred was extremely helpful and answered all my questions. The others was completed smoothl More

by delee1000
Recommend Dealer
Yes
Dec 01, 2023

Heritage Subaru Catonsville responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

November 25, 2023

Dealership Rating
Employee Rating

Frederick James @ Heritage Subaru was very kind and helpful. He's a great salesman and person. More

by michellemfisher66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 28, 2023

Heritage Subaru Catonsville responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

November 21, 2023

Dealership Rating
Employee Rating

Our salesperson was patient and professional. The dealership is making the effort to provide a spare tire for the car we bought which was important to us. More

by Vandenberg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Knolle , Gustavo Mena

Nov 23, 2023

Heritage Subaru Catonsville responded

Hi Vandenberg, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 10, 2023

Dealership Rating
Employee Rating

Great service, Frederick James took all the time needed to help me get the car I wanted at the monthly payment I was looking for. Highly recommended More

by manuel.muniz226
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 11, 2023

Heritage Subaru Catonsville responded

Hi, thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!

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