Garrett Treantafellow | Page 4

The place is xx! ! I drove from Roanoke VA to Jacksonville FL [635miles oneway]. Percy said he did not know I was coming. I sent a text msg to him and finance/Garret ! I drove from Roanoke VA to Jacksonville FL [635miles oneway]. Percy said he did not know I was coming. I sent a text msg to him and finance/Garrett saying "I will see you Thursday." And I showed him and another associate the text message. The vehicle was hard to locate once I arrived [Percy arrived 1 hour later]. Me and associate found the car. It was covered in pine needles and definitely not washed. The battery was dead, and I mean dead. The car supposedly had only 25,000 miles. According to the outside body condition and that includes the undercarriage and coolant in the radiator [the reservoir was fresh looking], the radiator coolant was a "slammy brown mess." It was nothing I would sell my sister, I told him directly numerous times it was no way I was driving that car back to Roanoke VA. The headlights needed reconditioned or replaced. The noise that the thing made during the test drive I reluctantly took, was a muffler failure or something. It was "pitiful." The entire car needed repainted. I thought it was only the roof and hood. He had the "nerve" to send me a 2011 brochure of the Dodge 2011 Caliber's. This Caliber was the "UpTown" model. According to the brochure, I was expecting the Navigation system radio. It had the basic radio. I owned a 2007 Caliber and a 2014 Dodge Avenger. I had trouble with both regarding the stock radio. The left front strut showed extreme rust at top bolt area, he wrote it off as nothing. But if he viewed the 5 YouTube problems of Dodge Caliber, that was one of the issues. HE never did. That's not a 25,000 miles car. The CarFax report reads OK but it's possibly a malfunctioning odometer, it's probably records 2/10th of a mile. They performed some brake work [replaced] and wheel hub replacement that should not be at 25,000. The reconditioning they performed totaled $2k, 9.25 day's. He knows they stopped at that figure knowing there was more to do. I left Roanoke VA at 11pm Wednesday drove through the night and I left Jacksonville FL Thursday at 3pm...that's 1,271 total miles [[18 hours of round trip driving and only myself]] to get one way rental returned before I was charged $283. Actually I did not make it back in the time given but rental agent gave me a "break." I told Percy and Garrett another dealership that was 6 hrs from [Marriett OH] Roanoke VA, when he told me there was no oil leaks. I get there and there is oil all over the engine area. I told them of another dealership sold me a car. I returned the next day and picked up car. I was smelling oil going to the gas station so I would find out what's going on. I lifted the hood I could smell the oil.I got my flashlight and oil all over the intake area. I drove back the next day got my money back. The salesman took me aside and told me, "they switched cars and that car salesman will sell their mother's." The use car salesman, Percy is no different. $%@&%#$ More

by Gerard60 Verified Customer Verified Customer

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My experience at the dealership was absolutely fantastic! From the second I walked in, I was greeted with warm smiles and a level of customer service that truly exceeded my expectations. My salesperson, Chri From the second I walked in, I was greeted with warm smiles and a level of customer service that truly exceeded my expectations. My salesperson, Chris, went above and beyond—super knowledgeable, incredibly patient, and genuinely excited to help me find the perfect vehicle. They made the entire process not just easy, but actually fun! The finance team, Garrett, was just as amazing. They explained everything clearly, made me feel confident in my choices, and kept the whole process smooth and stress-free. The dealership itself was spotless, comfortable, and had such a positive atmosphere. I’m thrilled with my new vehicle and couldn’t be happier with how everything went. I’ll be recommending this dealership to everyone I know, and I’m looking forward to coming back for all my future service needs. Truly a 10/10 experience! Thank you to everyone! Tim, Mike, Wayne, Terry, Chris and Garrett you all are the best! Thank you! More

by Brooke Verified Customer Verified Customer

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Sales works hard for the right deal on the right vehicle. Promises made and kept is rare in sales, yet they proved i made the right choice. Great job Promises made and kept is rare in sales, yet they proved i made the right choice. Great job More

by jeff Verified Customer Verified Customer

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He help me out good he made sure I was good Tim nice guy he explain to me in a good way he explain to me in a good way More

by williejjackson1126 Verified Customer Verified Customer

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I felt the dealing was honest, and they stuck to their word. The finance director was very helpful regarding the options for warranties. But some of my questions about the CarFax report remained unanswere word. The finance director was very helpful regarding the options for warranties. But some of my questions about the CarFax report remained unanswered and my salesperson left for lunch before we’d officially finished the deal. More

by newhamshter Verified Customer Verified Customer

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A pat on the back for our salesman, MJ. He was informative and not pushy. However, we didn’t have the same opinion of his Sales Manager. He wanted to make a deal, and was a little more p He was informative and not pushy. However, we didn’t have the same opinion of his Sales Manager. He wanted to make a deal, and was a little more pushy than we wanted. We wound up working with another Sales Manager and struck a deal then. The first manager was a nice guy, but we wouldn’t want to work with him again on a deal. More

by juliquarterman Verified Customer Verified Customer

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Great customer service and seamless closing on the purchase of a new truck. Nice folks todo business with. purchase of a new truck. Nice folks todo business with. More

by bertbouy Verified Customer Verified Customer

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Great experience, professional staff! We got fair market value for our trade and WOW price on a 2026 Colorado. We got fair market value for our trade and WOW price on a 2026 Colorado. More

by applingr1 Verified Customer Verified Customer

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Purchasing a vehicle from Rich and working through the Finance dept with Garrett was a breeze. Everything about this to the delivery of the vehicle to my home was fantastic! Finance dept with Garrett was a breeze. Everything about this to the delivery of the vehicle to my home was fantastic! More

by YORKENV Verified Customer Verified Customer

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The salesmen for the company are personable and down to earth with no haggling needed. The director of sales is also a very helpful guy named Garrett and was a pleasure. However the boss of the Garrett was earth with no haggling needed. The director of sales is also a very helpful guy named Garrett and was a pleasure. However the boss of the Garrett was very stern and not personable and just business and I will not purchase through this dealership again because of his demeanor and lack of calling back. He demanded all the down payment money at once or return the car. Just rude unworkable. I'll be shocked if they remain in business with that leadership. Luckily the other workers may keep it afloat. More

by Zelna Verified Customer Verified Customer

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