Gary Dozier | Page 3

Great service! Josh made everything quick and easy. All set up before I even arrived to test drive the car Josh made everything quick and easy. All set up before I even arrived to test drive the car More

by jadechandler79 Verified Customer Verified Customer

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They are always prompt on getting me scheduled and taken care of.Very pleased with their service. care of.Very pleased with their service. More

by 3500HD Verified Customer Verified Customer

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Been dealing with McCluskey for a long time. I have always been completely satisfied. Buff said. I have always been completely satisfied. Buff said. More

by markneill1957 Verified Customer Verified Customer

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I contacted McCluskey to schedule service as that is where I purchased my vehicle and thought I had to use my extended warranty there. My first issue is that you can get an “appointment” almost immediat where I purchased my vehicle and thought I had to use my extended warranty there. My first issue is that you can get an “appointment” almost immediately which is nice but it’s not really an “appointment or reserved time-slot.” I asked the rep when scheduling how this works and was basically told when you drop your vehicle off that is what puts your vehicle in line to be serviced. Then they should contact you within 2-3 days with a diagnosis. I agreed and scheduled to bring my vehicle in. When I got there to drop off my vehicle I was informed that I would need to agree to three diagnostic fees each costing about $179. I expressed frustration that no one informed me of this when I called to schedule nor did I want to commit to almost $600 worth of diagnostic fees if it’s not something covered under my warranty. Not only that but I had my vehicle in there before about 18 months prior for the same issues and I was told you could not replicate the issue so nothing was done about it. The rep that I worked with at that time (Savannah) stated I had a fantastic extended warranty and to bring my vehicle back in if the issue were to persist and they could replace the infotainment system and that I’d be responsible for a deductible of $100-$200. There is an electrical issue going on with my vehicle. It’s effecting several different parts of my vehicle but that shouldn’t mean that I have to pay a bunch of diagnostic fees for that. So essentially I had the electrical issue looked into since that’s what I had brought it in for prior. Then you come back with the issue as a rear lift gate camera which of course isn’t covered under my warranty. I’m not disputing that that’s a potential issue but it’s definitely not the cause of all the issues I’ve experienced the last year and a half. I spoke to a manager named Gary D. who essentially wouldn’t listen and recommended that I come get my vehicle since I didn’t trust them. So that’s exactly what I did. I picked up my vehicle and I’ll take my business elsewhere. More

by kpence283 Verified Customer Verified Customer

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Quick and excellent care for my vehicle. Service attendant was efficient and listened to concerns and completed only what was asked of him. Service attendant was efficient and listened to concerns and completed only what was asked of him. More

by rphipps229 Verified Customer Verified Customer

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B, j was our service technician and we love him. He was fair. He was honest and he was definitely in contact with us. Every step of the way I trusted that man and I would trust him in the future. I He was fair. He was honest and he was definitely in contact with us. Every step of the way I trusted that man and I would trust him in the future. I promised that was the best service I've had an honest conversation and help that I've ever received in any dealership that I've ever bought a car from thank you once again BJ from me and my family, we appreciate you. More

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The gentleman I spoke with initially was very though and explained what I needed to address. I felt very comfortable with the service performed. explained what I needed to address. I felt very comfortable with the service performed. More

by FAMILYINWESTCHESTER Verified Customer Verified Customer

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My service tech who xx me in was awesome was very knowledgeable and friendly also very informative on the status of my vehicle I will keep coming back . knowledgeable and friendly also very informative on the status of my vehicle I will keep coming back . More

by doug@craftsmenhome.com Verified Customer Verified Customer

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Amazing customer service! Kelly is the best is the business, she always takes care of things. Kelly is the best is the business, she always takes care of things. More

by boleydw Verified Customer Verified Customer

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They are always professional. The waiting area is nice. Offering drinks is nice. The wait time is never long. The waiting area is nice. Offering drinks is nice. The wait time is never long. More

by amic Verified Customer Verified Customer

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