Gary Nelson | Page 22

Polite and professional. Everything was explained clearly and completed in a timely manner. I am very pleased. Everything was explained clearly and completed in a timely manner. I am very pleased. More

by brengel80182 Verified Customer Verified Customer

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Great people to do business with. They took care of a couple of recalls and washed my vehicle and did a great job. They took care of a couple of recalls and washed my vehicle and did a great job. More

by snowben21 Verified Customer Verified Customer

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The staff was professional, and they did a fine job once started on my vehicle. I gave a 2 star rating because of the delay in getting to my vehicle. I waited over an hour before my vehicle went into the s started on my vehicle. I gave a 2 star rating because of the delay in getting to my vehicle. I waited over an hour before my vehicle went into the shop. I was there for an oil change and tire rotation. I think this wait time is much more than should be expected. I do not plan to use this service again, I’ll find a different place that has better time management skills moving forward. More

by Dennis Tracy Verified Customer Verified Customer

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Very quick with their service and always returns my car freshly washed. Very clean waiting area. freshly washed. Very clean waiting area. More

by KMARTIN37 Verified Customer Verified Customer

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Pleasant waiting area. Well equipped with complimentary snacks, beverages. Receptionist pleasant. Gary? Took time to come outside to tell me car ready. Well equipped with complimentary snacks, beverages. Receptionist pleasant. Gary? Took time to come outside to tell me car ready. More

by annjschirripa Verified Customer Verified Customer

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The customer service was great and everyone was super helpful and nice and great and awesome helpful and nice and great and awesome More

by SHANEPURGASON.98 Verified Customer Verified Customer

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Very professional and helpful employees. Did a very efficient job on my car! Love being able to do other things in Wilmington while I wait. Did a very efficient job on my car! Love being able to do other things in Wilmington while I wait. More

by double-ace Verified Customer Verified Customer

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Everyone is always very friendly and accommodating! My questions are always answered and I always leave feeling confident that my issues will be resolved! My questions are always answered and I always leave feeling confident that my issues will be resolved! More

by ZANANORLEY Verified Customer Verified Customer

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A time-wasting run-around! Ordered a part to correct a potentially dangerous defect THAT KIA ITSELF HAD IDENTIFIED! Appointment made and (theoretically) replacement part orde Ordered a part to correct a potentially dangerous defect THAT KIA ITSELF HAD IDENTIFIED! Appointment made and (theoretically) replacement part ordered well in advance. Dropped off the car as scheduled, and waited, and waited, and waited. First, the story was "we don't have the part." Then the story was "we ordered the wrong part." Blame shifted to the regional office and the computer system -- ANYONE BUT the people actually responsible! Waited some more to order the correct part when, MIRACLE OF MIRACLES, it turned out they DID have the correct part all along! Waited again for the work to FINALLY BE DONE! Of course, all through the comedy of errors (to be kind and not profane) the service manager who was actually responsible for the mess had disappeared from view! Hiding in the back, perhaps? Yet another mess at an incompetent NC Kia dealership (zero for three attempts, so far). More

by richardjhough Verified Customer Verified Customer

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The whole team was welcoming, kind, informative, and efficient. My issues were resolved in the first visit (something that seemed impossible at other dealerships). I'm very pleased with my overall exper efficient. My issues were resolved in the first visit (something that seemed impossible at other dealerships). I'm very pleased with my overall experience at Coastal Kia. More

by SARABO843 Verified Customer Verified Customer

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