Gary Nelson | Page 23

I came in to get my car inspected, I’ve recieved roughly 20 calls regarding “get your car appraised we’re looking for Kia souls” so I decided why not, I was moved to a car salesman, who showed me 3 cars, an 20 calls regarding “get your car appraised we’re looking for Kia souls” so I decided why not, I was moved to a car salesman, who showed me 3 cars, and I test drove them although nothing I saw really impressed me. But we went back inside he said “choose 1” and then I said I had to go to work and I got up and he said wait here, so I did, I didn’t want to be rude, and then I was promised things I did not get, such as money back from my trade in, which I told him I wanted, he brushed over that part, then he promised me I could unlock my car with my phone, but couldn’t do that with the Kia niro LX. 30000 dollar car that can’t do that? What the xxxx? Anyways I had three people telling me “buy this car” “buy this car, here’s the price” I wanted to leave to go to work but I was already late at this point. I told them I didn’t like the color, but I liked that it was a hybrid. “Well here’s what we can offer you, I knocked out 7000 dollars off of the price for you” and I don’t know why I said yes, because I didn’t like the car, that’s my fault but they kind of knew I didn’t want the car, they could tell I was really nervous. We go through all the paperwork, and I didn’t have a smile on my face but I was already this far in, I should have walked away but I felt like I couldn’t. I ended up getting to work 2 hours late. And I hated the car, the color didn’t feel like me and I know it was stupid but I think the real reason why I hated it was because I felt like I didn’t choose it, it was just chosen for me. I had so many emotions going through my head that day I felt like I was having a mental crisis. At night, I called up the Kia connect and was on the phone for over 20 minutes for them to tell me that my car does not work for Kia connect, I was pissed, the guy was trying to calm me down, I told him “I know this is not your fault but I f***ing hate this car” and started looking online at other cars you guys had for sale. And since it was so late you weren’t open I left an email saying I hated the car can I come in and switch it out. I arrived when you guys were open the next day saying I hate this car, what can you do for me, I researched all the cars on your website, and chose the white Kia niro EX ( I would have liked some more color options but what can you do about that?) and throughout the whole time they said “I don’t think we can do this there is no grace period in North Carolina” but I knew that they could do something because they sold me the car. You guys do not want a bad review because it would mean someone would get fired which I don’t want to happen. Ultimately I exchanged the LX for the EX and I felt a lot better because I felt like I chose the car and didn’t feel pressured in the moment to buy a car. The 600 dollar monthly payments will be very tough, as that’s wayyy too much money for me, I grew up in a home the size of a trailer. But I signed the documents, and i’m no longer hating the car I bought. All in all, the salespeople were doing what they were told to do, it was me who hated the vehicle, signed the documents, stayed late and missed a few hours of work, and didn’t keep on asking questions. I can’t get mad at Kia or the salespeople for that. More

by Bhamhuskins Verified Customer Verified Customer

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The waiting area is very clean and inviting. All associates are knowledgeable and very friendly All associates are knowledgeable and very friendly More

by HARPDAY1 Verified Customer Verified Customer

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Services recommended,I could tell car drove better,Gary,Joseph Nelson helpful with rear wiper and using fluid lever Service help very courteous better,Gary,Joseph Nelson helpful with rear wiper and using fluid lever Service help very courteous More

by SHIPPFRIEDA Verified Customer Verified Customer

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This dealership is outstanding, always helpful and on time with the service. I would recommend them to everyone time with the service. I would recommend them to everyone More

by PARTYMARTY94 Verified Customer Verified Customer

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Gary is so pleasant to work with . .. he explains everything and keeps his customer updated throughout the visit. The staff is super friendly and the waiting area is comfortable. .. he explains everything and keeps his customer updated throughout the visit. The staff is super friendly and the waiting area is comfortable. More

by AUNTGAIL304 Verified Customer Verified Customer

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Coastal Kia is a very professional dealership. From customer service to the mechanics. I had an issue with my motor. Starting with Howard to Gary to Bob- these gentleman made sure the job was comp From customer service to the mechanics. I had an issue with my motor. Starting with Howard to Gary to Bob- these gentleman made sure the job was completed and done in a timely fashion. All were kind and professional! Thanks Coastal Kia! More

by JILLEKV73 Verified Customer Verified Customer

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Experience was nice. My only negative experience is the number of emails I receive to complete a review on my service. My only negative experience is the number of emails I receive to complete a review on my service. More

by goodiemac70 Verified Customer Verified Customer

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I was charged for a factory recalled part and also double charged for an oil change. charged for an oil change. More

by pkarson1 Verified Customer Verified Customer

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Always professional. Reasonable wait times. Never too pushy with up-selling. I drive 100 miles and past two other Kia dealers to come to Coastal. Reasonable wait times. Never too pushy with up-selling. I drive 100 miles and past two other Kia dealers to come to Coastal. More

by CHASEROBINSON1 Verified Customer Verified Customer

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They have a nice waiting area, service took a while but was the time they estimated, everyone was nice. A good experience. was the time they estimated, everyone was nice. A good experience. More

by RICHARDRICKLEFS Verified Customer Verified Customer

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