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Gary Nelson
Gary Nelson at Coastal Kia

Gary Nelson | Page 35

Service Consultant

Coastal Kia

6115 Market St
Wilmington, NC 28405

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4.8
349 Reviews
4.8

349 Reviews

Write a Review

349 Reviews of Gary Nelson

April 23, 2023

Dealership Rating
Employee Rating

Very expensive charged me almost 200 . 00 dollars just to check the engine light.wow More

by magicpest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 24, 2023

Coastal Kia responded

Thank you for your feedback. Our Operations Manager, Peggy Roberts tried to reach you via phone. Her direct line is 910-798-4706. We would like to discuss your recent service experience. Our records show the diagnosis for your 2016 Kia Soul was an evaporation system leak. We smoked the system and found the fuel cap was not performing correctly and was not sealing. You were charged a hour labor and cost of replacing the faulty fuel cap. Please call us to discuss your concerns. We are here to help. We look forward to your call.

April 02, 2023

Dealership Rating
Employee Rating

As a new customer to the Service Department, I was surprised at the friendly reception I received. In addition the required work was performed quickly and accurately…bonus!…my car was washed and dried More

by sharrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2023

Coastal Kia responded

Great news! Thank you for the five star service review. It was thoughtful of you to go online and rate your recent experience. Thank you for trusting Coastal Kia with your automotive service needs.

March 29, 2023

Dealership Rating
Employee Rating

Everyone is very helpful and kind. I Would recommend to anyone looking for a vehicle or service. More

by tchann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman , Darren Gokey, Tony Kirschner

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Mar 30, 2023

Coastal Kia responded

Thank you! It was thoughtful of you to go online and rate your recent experience. We sincerely appreciate the high marks for so many of our team members too. Thank you for the high recommendations and gracious feedback. Please call us if you need anything. Thank you for choosing Coastal Kia!

March 24, 2023

Dealership Rating
Employee Rating

Sales Employees are very helpful & friendly. Great Location in this area. Service Department is excellent More

by nesia1821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Koballa, John Wigger, Sam Weisman

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Mar 27, 2023

Coastal Kia responded

Great news! Thank you! We appreciate the five star review and high marks for our team members. We love the feedback including, "sales employees are very helpful and friendly...service department is excellent." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 24, 2023

Dealership Rating
Employee Rating

Very professional very courteous and willing to answer all questions . They pamper the customers who are in for service will continue to stop by for service Outstanding employees who are always willing to More

by swood40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman , Darren Gokey, Tony Kirschner

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Mar 27, 2023

Coastal Kia responded

We love this. Thank you! We sincerely appreciate the five star review and compliments for our staff. We love the feedback including, "outstanding employees who are always willing to help." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again for the gracious comments.

March 21, 2023

Dealership Rating
Employee Rating

Customer service was decent and has been better. Gary Nelson must have been having a tough day and was inattentive. Maybe, check his workload was not pleasant at all! More

by gwenpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 21, 2023

Coastal Kia responded

Thank you for the review. We are here to help and address your feedback. Unfortunately we were unable to find a "Gwen Paul" or "Paul Gwen" in our system. Please call our Operations Manager Peggy Roberts at 910-798-4706. We look forward to your call. Your comments are important to us and we look forward to speaking with you soon. Thank you

March 18, 2023

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Employee Rating

I guess it's the same at every dealership but I feel the prices for work performed are far too high. More

by MARC1153
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger

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March 18, 2023

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Employee Rating

I’ve been going to Coastal Kia since I got my Kia in 2020. They are always a pleasure to work with and always answers all of my questions! More

by ajgreen818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger

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Mar 20, 2023

Coastal Kia responded

Wonderful news! Thank you for the review and gracious feedback. Please call us if you need anything. Thanks again!

March 10, 2023

Dealership Rating
Employee Rating

Coastal Kia seems reliable and is always prompt. Gary is a great Service Advisor yet all advisors are friendly. More

by DEBANDERSON90808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 15, 2023

Coastal Kia responded

Thank you! We appreciate the five star service review and compliments for our service consultants team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

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