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Gary Smedstad
Refer Me
61 Reviews
Gary Smedstad has been with Niello Acura since 2007, and has been working around Honda and Acura since 1990. The first 15 years of this time was spent as a Technician, but Gary decided he liked working with the customers more than with the cars. To quote Gary, "My approach in service is simply to be the best I can to better service my clients and their vehicles." Gary and Niello Acura follow our Mission statement: We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
Read moreDealership Experience
16 yrs, 10 mos
Industry Experience
34 yrs, 4 mos
61 Reviews
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61 Reviews of Gary Smedstad
June 15, 2023
Great follow-up by Gary. Updated me as we went. Had a problem after which he really helped resolve in a most accommodating way. Updated me as we went. Had a problem after which he really helped resolve in a most accommodating way. More
by COLLEEN.JACQUES
Verified CustomerOther Employees Tagged: Josh Gustafson , Leslie--5 stars
Helpful 
June 15, 2023
The Best Dealership I've ever experienced! ! Great Service, Knowledgeable and Courteous Employees!! Love their Waiting areas, Great Coffee and Treats Too!! And Above All, GM Jimmy is Truly Outs ! Great Service, Knowledgeable and Courteous Employees!! Love their Waiting areas, Great Coffee and Treats Too!! And Above All, GM Jimmy is Truly Outstanding and a People Person!! PS: My Acura TLX Loves Niello Acura Too!! "Five *****!!" Thanks, Mel More
by melkino
Other Employees Tagged: Chandra Rosales, Terry Caudle, Robert Gutshall, Michael Lyman, Spencer Penrose, Josh Gustafson, Brian Evans , Chris Logan
June 14, 2023
Great kind service from Gary. Very pleased Acura repaired the paint off warranty. Niello is a good customer oriented car dealership. Very pleased Acura repaired the paint off warranty. Niello is a good customer oriented car dealership. More
by GESPIRIT
Other Employees Tagged: Chandra Rosales
June 10, 2023
Greeted with smiles and friendly attitude, as always! Was informed that my visit was covered under a warranty I was unaware of, so that made my day! Went back inside to ask a question and another servi Was informed that my visit was covered under a warranty I was unaware of, so that made my day! Went back inside to ask a question and another service advisor handled it, no waiting! Thanks! More
by drbudwalker
Other Employees Tagged: Josh Gustafson
June 10, 2023
This was overall a very good experience. When I arrived, I had to wait 25 minutes to check in my vehicle (I have never had to wait more than 5 minutes before at this dealership for a servic When I arrived, I had to wait 25 minutes to check in my vehicle (I have never had to wait more than 5 minutes before at this dealership for a service appointment). They communicated that they were short handed to explain the delay. Once I began check-in with Gary, he apologized and did everything he could to make up for the delay (I was trying to get to work). He also offered me a loaner car since he expected the repair diagnosis would take several hours and I live 90 miles away - it made my day so much better. It turned out there were numerous significant repairs to be made - I really like getting the text to a site which detailed the repairs and allowed me to approve them individually. Gary called me personally at the end of the day to tell me they would need to keep the car another day - luckily I had the loaner car and could just head home without any inconvenience. Overall, this was a great customer service experience and so far my MDX is running so much better than when I brought it in. I checked out with Robert two days later and he was great at communicating and explained all the repairs in detail before I left. More
by djkhowell
Other Employees Tagged: Robert Gutshall , Emily (handled my loaner car). Friendly, respectful, professional.
June 10, 2023
They have always been transparent and willing to help. I never feel taken advantage of. This is rare when dealing with auto dealerships. I never feel taken advantage of. This is rare when dealing with auto dealerships. More
by ARTHURCLAYTON
Other Employees Tagged: Brian Powers, Chandra Rosales
June 08, 2023
Gary is great. He’s helped me last few times I’ve been in. He explains everything that’s going to be done and then explains the results. I never feel pressured. Wil He’s helped me last few times I’ve been in. He explains everything that’s going to be done and then explains the results. I never feel pressured. Will continue to ask for him as my advisor. More
by Kellyp
June 08, 2023
Very timely and they kept me well informed on the work that needed to be done. that needed to be done. More
by JMIAH3
Other Employees Tagged: Robert Gutshall
