Gary Smedstad
Gary Smedstad at Niello Acura

Gary Smedstad | Page 3

Service Advisor

Niello Acura

150 Automall Dr
Roseville, CA 95661

Contact Me
5.0
70 Reviews

Gary Smedstad has been with Niello Acura since 2007, and has been working around Honda and Acura since 1990. The first 15 years of this time was spent as a Technician, but Gary decided he liked working with the customers more than with the cars. To quote Gary, "My approach in service is simply to be the best I can to better service my clients and their vehicles." Gary and Niello Acura follow our Mission statement: We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.

Dealership Experience

18 yrs, 8 mos

Industry Experience

36 yrs, 2 mos

5.0

70 Reviews

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70 Reviews of Gary Smedstad

June 28, 2023

Dealership Rating
Employee Rating

Took my MDX in for its first oil change and Gary made the whole process easy! More

by Joe
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Brian Wood

June 27, 2023

Dealership Rating
Employee Rating

Gary was great and personable. The wait time wasn’t too bad. However, this time and the last time I brought my car in they were unable to wash it. I understand it’s a nice added se More

by JLAGG2MUCH
Service Price Transparency
Recommend Dealer
Yes
Jul 07, 2023

Niello Acura responded

We appreciate you taking the time to walk us through your recent service visit! We're glad to know that Gary provided you with good service and a relatively short wait. We apologize that we have not been able to wash your vehicle at either of your recent visits. We understand your frustration and will make sure to pass this feedback along to our Service Manager. We hope to better impress you next time!

June 23, 2023

Dealership Rating
Employee Rating

Been a customer since 2007 always great service, always on time and very professional wouldn’t go anywhere else. More

by jclinemartinez
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Spencer Penrose

Jun 28, 2023

Niello Acura responded

Your continued trust and support mean so much to our team here in Roseville. It is always such a pleasure working with you and we look forward to continuing to serve you for years to come!

June 23, 2023

Dealership Rating
Employee Rating

An overall great experience, fantastic customer service and knowledgeable technicians who work fast and are very helpful. More

by kylesauer
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Chandra Rosales, Robert Gutshall, Michael Lyman, Josh Gustafson, Brian Evans , Terry Caudle, Chris Logan, Spencer Penrose, Bud

June 20, 2023

Dealership Rating
Employee Rating

Niello Acura and Gary S have always been very professional fair with me and I have been a customer with them for 20 + years. More

by ECU2
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Chandra Rosales, Josh Gustafson

Jun 28, 2023

Niello Acura responded

We cannot thank you enough for your continued trust and support! We are truly lucky to have Gary on our team here in Roseville and will make sure he sees your kind words. See you next time!

Jun 28, 2023

ECU2 responded

Thank you for your continued service!

June 19, 2023

Dealership Rating
Employee Rating

Niello Acura is the best dealership I've been to. The staff there are so friendly and always help me prioritize any recommended repairs after sending me videos and photos of anything they find on the More

by ACARR7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Knutson, Chandra Rosales, Brian Zambrano, Chuck Towle, Robert Gutshall, Josh Gustafson , Terry Caudle, Yana Esipciuc, Spencer Penrose

Jun 21, 2023

Niello Acura responded

Thank you for the love! It's great to hear that we are the best dealership that you've ever been to. We're glad to know that you appreciate our recommendations and text messages regarding our findings. We will make sure to pass your kind words along to Robert and the rest of our team. See you next time!

June 18, 2023

Dealership Rating
Employee Rating

Gary always does a great job keeping my take care of with my cars. Absolutely he is the best service advisor I've ever had! More

by LUV2FISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 16, 2023

Dealership Rating
Employee Rating

Each time I have relayed on Niello to service my Acura they have renewed my confidence and judgment to continue to use Niello for keeping my car in excellent condition and keeping my car’s maintenance up More

by johnswebmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 21, 2023

Niello Acura responded

Thank you for continually trusting our team with your Acura, John! It means so much to know that you appreciate our service and we look forward to serving you for years to come. Happy driving!

June 16, 2023

Dealership Rating
Employee Rating

They have great customer service and keeps you informed. They do great work on my car too. More

by Luamegin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 16, 2023

Dealership Rating
Employee Rating

Great follow-up by Gary. Updated me as we went. Had a problem after which he really helped resolve in a most accommodating way. More

by COLLEEN.JACQUES
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Josh Gustafson , Leslie--5 stars

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