Gary Thiem | Page 13

Incredible customer service The incredible service you recieve at Carl Burger Dodge Chrysler Jeep is second to none. Jack Ford and his manager Gary Thiem went above and beyond to The incredible service you recieve at Carl Burger Dodge Chrysler Jeep is second to none. Jack Ford and his manager Gary Thiem went above and beyond to make sure my experience at their dealership was excellent. They were patient, friendly, and very informative. I left the dealership confident in my new vehicle and I feel reassured to know that if I encounter any problems or concerns in the future with my vehicle, Jack and Gary will be my go to call. More

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New Ram My family has been purchasing vehicles at Carl Burger Dodge since 1978. I returned there 3 yrs ago and purchased a 2012 Challenger - which was an awe My family has been purchasing vehicles at Carl Burger Dodge since 1978. I returned there 3 yrs ago and purchased a 2012 Challenger - which was an awesome experience. 2 weeks ago I went to just look at the new Ram 2500 and 3500 Diesel trucks. I found THE ONE that I fell head over heels for. I wanted to sell my Challenger and I also had a 04 F250 to put cash down on a truck. Sid listened to my situation, allowed me to test drive the truck I liked and test drive the 2500 Ram to compare the rides. Sid was knowledgeable about both trucks gave me pros and cons about each for the type of use I am going to use the truck for and was never pushy, deceitful or try to convince me I needed to purchasing "something". My husband was with me and suggested that we run some numbers to see how much I need to come up with to purchase the truck I was interested in. Sid's sales team - Garrett and Gary - worked with Sid and me, providing several options to choose from that would work for me when I decided to purchase this truck. Well, I was so excited that they LISTENED to my initial thought that I just wanted to get information first and come back to buy when I felt ready, were so easy to work with, provided me with excellent options after just a few questions that fit my specific situation without any high pressure sales techniques, deceiving number juggling or the 100 trips back and forth to the "manager" game. As my husband and I were discussing the options they provided (which we took our time) Sid was so kind and patient, offered us drinks, snacks, food and made us feel like we were long time friends. Sid and his sales team never made us fell like we were wasting their time if I walked out without buying that truck. After a reasonable amount of time Gary came back to our table to find out how we were doing, asked if we decided yet without any pressure, asked if we had questions, concerns, or counter offers. Again, I never felt like I was being pressured or that they were tag teaming me to convince me to buy the truck. My husband (which was also so awesome and wonderful with helping me make the best decision for me buying this new truck) and I weighed out the options and I picked the one that allowed me to say YES!!! and rang the hell out of that bell!! loll So THANK YOU SID!! You are awesome at your job!! Garret and Gary you too were AWESOME to work with and I thank you for all of your help! Thank you for not pressuring me or making me feel like I was wasting your time if I walked away and for all of the options you provided me to purchase my dream truck!! Last but not least is when I signed all the finance documents. Mike was very pleasant to work with as well. He also did not try to pressure me into purchasing all of the additional add on's (warranty, service stuff, etc.) He provided me with the information that was available and accepted the answers I gave without the guilt trip. He worked with me to so I could obtain financing thru my own bank because I felt it was more convenient for me. THANK YOU MIKE!! I would highly recommend Carl Burger Dodge for any vehicle purchase!! More

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Amazing customer service! Great overall experience! I was in and out in less than an hour and all of the employees than served me were so helpful! Christian R. helped me quickl Great overall experience! I was in and out in less than an hour and all of the employees than served me were so helpful! Christian R. helped me quickly find a car that I absolutely fell in love with! He, with the help of his boss Gary, were able to get me a great deal on my car and a fair price for my trade in. I am a first time buyer and was uncertain about whether or not I would be able to get the car that I wanted but they made it happen. I was dreading the paperwork the most because I heard it was very time consuming and confusing but Fernando, the finance manager, was able to help me very quickly and explained everything in a way that I could understand. I will definitely be recommending this dealership and these salespeople to anyone that needs to buy a car! More

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New truck purchase Salesman's (Patrick Moot) attitude and help was the reason I purchased the truck. The Manager (Gary) was arrogant, and not helpful in the least; insi Salesman's (Patrick Moot) attitude and help was the reason I purchased the truck. The Manager (Gary) was arrogant, and not helpful in the least; insisted I needed to produce a copy of my DD214 in order to get the Military Discount; this is after I informed them this document (and copies) had been lost in my garage fire. I carry my retired Military ID card but was told it had to be the dd214 (there are other documents that work as well), or I couldn't get the discount of $500. His attitude, and manner caused me to lose my temper and was ready to walk out. I was so angry that when my wife started telling me to calm down, I lost it and told her to shut-up (SOMETHING I'VE NEVER DONE).I find it difficult to believe he is employed for the dealership. In 1995 I purchased a 2500 Ram (Cumins) from there (still drive it) and will not return for another vehicle if Gary T. is still employed (I don't need the stress. If you shop there, I hope Gary is not involved in your negotiations. More

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Ram purchase The sales team was very good however the finance guy was misleading (reason for 4 stars) especially when dealing with the extended warranty. I repeate The sales team was very good however the finance guy was misleading (reason for 4 stars) especially when dealing with the extended warranty. I repeatedly told him I did not want it but was persuaded into purchasing it once he lowered the price. After looking more closely at the sevice plan the next day, I noticed there was a $200 deductible if the vehicle was taken to another dealer for repairs. The finance guy intentionally did not tell me this because he knew I lived 6 hours away and I would not be bringing the vehicle to the purchasing dealer for service. Within 12 hours, I tried to cancel the extended warranty which included gps tracking, windshield repair and paint warranty but he told me I could not cancel it. He was very pushy and intentionally confusing and he left me regretting the purchase. More

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TOP NOTCH SERVICE! Jesse was fantastic to work with. He was knowledgeable about the vehicles that fit our specifications, very personable, professional, is great with fo Jesse was fantastic to work with. He was knowledgeable about the vehicles that fit our specifications, very personable, professional, is great with follow-up, and what was even better, no pressure! We returned for a second visit because Jesse reached out regarding month end deals, and we definitely wanted a 2nd look at the car we had our hearts set on and that would meet our needs for a family of 6. Well done Team Carl Burger, your customer service is TOP NOTCH! Additionally, Gary went the extra mile to work within our budget, and made a deal we couldn't refuse. These guys made it a pleasant experience, and it feels like we fave made some new friends that we will most likely connect with in the future. Our family is forever grateful! We will most likely return to Carl Burger for the next vehicle when that time comes. More

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Excellent customer service My experience at Carl Burger Dodge was awesome. I was treated with the utmost respect and the customer service provided was excellent! Vidal & Gary My experience at Carl Burger Dodge was awesome. I was treated with the utmost respect and the customer service provided was excellent! Vidal & Gary got me the best deal on my trade in, & got the price of my Jeep where I needed it to be. I love my new vehicle! I would highly recommend family or friends. More

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Best car buying experience ever!! The people at this dealer know how to treat their customers. They listen to people's needs, and deliver what's asked for with a smile. This is our The people at this dealer know how to treat their customers. They listen to people's needs, and deliver what's asked for with a smile. This is our 6th vehicle over the last 15 years, and when the time comes again you can bet we'll be back at Carl Burger! More

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Very very bad experience I was recommended, by a friend to go there, that They would treat you very fair, even with bad credit, however I was able to get a cosigner whom was I was recommended, by a friend to go there, that They would treat you very fair, even with bad credit, however I was able to get a cosigner whom was approved instantly. They told me they would call me back ASAP, they never did, and I had a decent down payment, with a trade in valued at 2200.00 dollars. I was not trying to get some 40 or 50, 000 dollar vehicle, just getting something basic.My cosigner could not believe it, I even attempted 1 phone call back to them, and was given a run around. I will never go there, very Pathetic vustomer service. More

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Awesome team. The team at this dealership from top to bottom is above the rest.. Very nice and professional and welcoming.. Brian in sales and the finance departmen The team at this dealership from top to bottom is above the rest.. Very nice and professional and welcoming.. Brian in sales and the finance department are awesome and completely friendly.. They want the sale but, want to get it in a way that puts the new owner in the best situation.. More

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