Gavin Fano
Gavin Fano at Klaben Ford Lincoln

Gavin Fano | Page 11

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
185 Reviews

Dealership Experience

3 yrs, 2 mos

Industry Experience

9 yrs

Languages Spoken

English English

5.0

185 Reviews

Write a Review

185 Reviews of Gavin Fano

January 28, 2025

Dealership Rating
Employee Rating

Best experience I’ve ever had at the dealership. Gavin is the best guy ever! More

by SEBASTIAN_DIMITROU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 24, 2025

Dealership Rating
Employee Rating

Been with Klaben for 10 years now. Always treated well. Kim especially makes sure everything is addressed and future plans have estimates to budget for. More

by DH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 24, 2025

Dealership Rating
Employee Rating

Gavin is such a nice guy and helpful with his suggestions on the work of the car. Work was done right and on time. More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram

January 24, 2025

Dealership Rating
Employee Rating

Gavin was very knowledgeable and understanding of my needs. He accommodated me even though my appointment was actually next week. I appreciate his advice and help with getting my car done as quickly and More

by JESS O’Donnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

January 22, 2025

Dealership Rating
Employee Rating

Pleasant experience as usual with timely transportation and service. Vehicle was clean inside and out. More

by rsmith450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 21, 2025

Dealership Rating
Employee Rating

Very well run dealership that puts the customer first on their needs and concerns. Great sales and financing plus the service department is top notch. More

by JMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 16, 2025

Dealership Rating
Employee Rating

They have reliable service for a variety of vehicle makes and models, and their service plans are excellent. Their staff are friendly, helpful, and always know what you, and they themselves, are talking abou More

by anuchtal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Joe French, Anthony Thurman Jr , Shelby Wiley, If, I Didn't, Personally, Recognize You, But You, Remember Me, I. DeEply-Apologize

January 14, 2025

Dealership Rating
Employee Rating

I received a good service. Appointment was easy to schedule and the service was fast. More

by m.ago11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 15, 2025

Klaben Ford Lincoln responded

Thank you for taking the time to provide a review of your recent experience at our service facility. We ask for feedback through many different venues as we are looking for the honest feedback that tells us what our customers experience when they interact with members of the Klaben team. We then take that feedback and use it in a way that is geared towards making us better at achieving our goal of meeting and exceeding the expectations of our customers. A 4-star rating means we did well. It also means we could have done a better job in some way to provide the level of experience you deserve. Other time it is just a mistake in the rating left. I enjoyed having the opportunity to speak with you on the phone, gain additional insight, and appreciate your kind words for Gavin and our team. As discussed, we look forward to the opportunity to continue providing you with the level of service you deserve and continue building our relationship based on your trust and confidence in us. Thank you again. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

January 13, 2025

Dealership Rating
Employee Rating

Never have any issues with dealership or any of the individuals working there. Always helpful and courteous. More

by NOREENCANNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Alcorn, Alisea Kight , Rachel Wolf

January 09, 2025

Dealership Rating
Employee Rating

Awesome, thanks I I I I I I I I I I I I i More

by SKHILL27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 11, 2025

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and positive comments about Gavin. We ask for our customers insight because it means a great deal to us. Although a 4 star rating means we did well, it also says we could have done some things better. In other case the rating was left in error. We share all of this with our entire team and utilize it for counselling, coaching, celebrating, and in some cases process evaluation. I enjoyed meeting you over the phone, gaining your additional insight, and your kind words. As we discussed, your loyalty is appreciated and we will continue providing you with the level of service you deserve. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

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